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ZenMarket Reviews Summary
ZenMarket has 61 customer reviews and ranks 525th in the Marketplace category. Common review topics include customer service.
I love this site a lot because it has great customer service and fast shipping. They packed my packages nicely and safely so that my items won't break during the shipping.
I preordered a figurine that was to be released next year and a mascot that was available. I come back after a year to see that my account has a negative balance and the mascot discarded. I clearly specified I want both items shipped when the figurine is released. They discarded the product I payed for and I had to pay the negative value in order to get the figurine shipped. I do not recommend it.
I bought a green shirt with square pattern from them, but I received a black shirt with different pattern. They do not check for the correct item before they send them to their customers. The return shipping to Japan is too expensive! 1 star rating!
This story is about how Naumov Andriy, the CEO at ZenMarket INC, has stolen my money.
I bought a collectible item on Zenmarket website. After purchase I asked Zenmarket to provide some photos of the item. The pictures showed that this is not the same item as was in the listing. I asked for the refund, but they refused to do it.
The customer service managers are very rude and unprofessional. The answers to my queries were often non-sense. They refused to take responsibility for any issues and constantly blamed me.
After a month of nightmare communication with customer service, I still got nothing from them. Zenmarket just STOLE MY MONEY.
This is the most horrible experience I have ever encountered.
Recently used this site and I kinda want to post a really bad review of them. Your purchase is not safe with them, like really unsafe. Normally, if an item doesn't Deliver in a week, yahoo auction gives you 5 days to handle a refund. Unfortunately, Zenmarket doesn't care whether the item is delivered or not, so they don't request the refund.
I made a purchase on yahoo japan on Oct 20th, On the 30th I asked whether the item was shipped, and it wasn't. Maybe that's a good time to ask for a refund. But they had to tell me on November 10th that they got ghosted by the seller. So I'd be taking a 250$ loss and they can't help me.
TLDR: Use someone else that refunds you in case of non delivery, it's not impossible like they claim to be.
Probably will edit depending on results.
Once you have watched their YouTube tutorial, their website is really easy to use. Fees are cheap compared to the competition at only 300 yen per item - I think they may be the cheapest out there currently. However, I highly recommend that you watch the tutorial video or read one of their "how-to" blogs before using ZenMarket, as if you are new to proxy services, it can be a bit confusing at first.
They keep adding fees in order to be send out it's packages. Many times they make mistakes. They are not Japanese.
ZenMarket is THE proxy y'all are looking for! Aye! I ordered some One Piece figures and they arrived almost immediately! I was surprised on how good the packing was and how convenient the fees are. I heard they got delays but decided to try it anyways... can't understand the people complaining tbh! With me it was faster than fast! Thank you ZenMarket! I'll definitely use them again and will recommend to everyone :)
Always reliable! Whole buying to shipping process was very efficient and smooth. Items are packaged with great care. Thank you zenmarket. :)
Bought a G-SHOCK watch from Japan through ZenMarket and I received the package without any problem.
But if you are planning to shop in the nearest future, be aware of some delays in their packing!
Except for the delay (well, COVID-19, can't say much), everything else went perfect and the service fees are also quite decent compared to other proxy services I've used before.
I am really happy with the purchase! It was a bit delayed but it's pretty understandable because of the pandemic. There's a good selection of shipping options. All items were extremely well packaged and arrived in perfect condition. Will definitely use it again.
Taking into consideration the massive affect Covid-19 is having on delivery times and packing, ZenMarket was upfront and hones about delays. The process was clear and flexible to buy the goods I needed.
It's a good service, that makes the job done. Packing take some time, but I got my package, so I am happy!
ZenMarket is the best shopping service from Japan I've ever came across. Their fee is the lowest and there's absolutely no hidden fees whatsoever. Shipping to the US is super quick! Waited for only 1 week and got my parcel with many cool stuff I ordered from Japan.
HIGHLY RECOMMENDED, YOU MUST TRY IT!
Package failed to show up, and contacting their customer service I was ignored, promised for it to be resent, then told that was a mistake, and I would need to pay another 50 euros in shipping - with little care or attention to the matter, and its been literally months of emailing - DO NOT BUY FROM THEM
Zenmarket is a very sneaky and deceiving company, and I am extremely disappointed with them. I assembled a very expensive shipment with them that included one small bag of candy. When packaging the parcel on their website, there was absolutely no mention ANYWHERE on the shipping page that said I could not ship food through courier services. The system let me pay for shipping with courier service and I had no issue. I later get an email saying that shipping food is not allowed, and I would have to pay 1000 yen to repackage and reship my item without the candy. Why wait until AFTER I pay and assemble my package to tell me it wasn't allowed? Why would your system allow someone to purchase shipping through courier with food in the package, knowing that it isn't allowed? The rule about the food is only mentioned once in their website, in a very hidden help section. Avoid this sneaky company at all costs.
They used to be an excellent Proxy business for items from Japan until come Covid19... They are the worst, right now, your items get stuck for over a month PLus... they don't care... for the same type of proxy service use Buyee more reliable based from Tokyo not from Osaka, no delays, save your headaches avoid zenmarket
Don't use this service. They will trick you. I purchased some items and waited for the package for 2 weeks. However, they said they can't ship them to the US though they didn't mention it when I purchased. The cancellation fee was double my payment, which I think illegal, but they didn't change the policy. Finally, they suggested disposing of all items! Who can accept this? This is a real story I experienced in June 2020.
It is more than 2 wks that my items isn't been packed. They told me it is due to virus outbreak. My Osaka friend told me what Zenmarket try to accuse is not true about limitation by government. I think they're cheating.
I like the site because I can buy Japanese products, but they sometimes do have a surprise charges with shipping. I recommend paying for shipping with SAL; it does take 3 weeks to get here, but it is much cheaper.
