I had problems with Zara customer service before, where they would receive my return, but not give refunds. Now, I never received my online order. I have called everyday for the last week, they give you promise that someone will call you back, and no one ever does. They now saying that I received my order, and yes it's unknown where it delivered to, honestly I don't think it ever did anywhere. I will never shop at Zara again, this is theft. I requested my refund, but it looks like will never happen. The worst experience ever!

I worked at Zara call center in Florida they have us lie and not tell the customers where we really are they have us LIE to the customers and tell them it was their own defect and most of all they have us LIE that "your case is under review" company is a big fraud I don't see how they could live their life like this lying and stealing people's money what I hated most about working there the customers package would be lost and they would say they started a claim and contacted the courier which they never did all they look at is how much money you spend with them and how much returns you have done and if you have filed a claim before

I've placed an order from Zara two weeks ago, and the order is still sitting at Being Prepared. I called up and asked me to wail for the email for delivery. Today I have received a email informing me that part of my order is out of stock. Zara's apology for this inconvenience stretched as far as offering free delivery on my next order.

Customer service can't help at all, only saying there's nothing they can do to help me.
I WILL NEVER SHOP AT ZARA AGAIN!

I purchased one bomber jacket and one shirt dress at the end of Dec. I paid over $100. The price for both items dropped dramatically shortly after my purchase. I paid double price for the current price. But they don't have any price adjustment policy and the only thing they suggest me to do is return them and rebuy it. Feel so regretful so choosing Zara. Because they do nothing for customers. Their customer service should be grateful because they have many good designers. Otherwise, I think the brand can not survive.

Zara has the WORST exchange policy and Costumer service. I don't know how they are still in business with the amount of negative feedback i have read. They would not allow me to EXCHANGE an item for a bigger size on the 30th day. Even though the policy states you have 30 days for an exchange with original tags and receipt. There was NO reason provided. How pathetic. I will never shop at Zara again. So disappointed with the Yorkdale location manager.

My son purchased a pair of distressed slim fit jeans with patches. Washed prior to wearing, ALL 4 PATCHES FELL OFF! Apparently they were glued in, and poorly done at that. When I contacted customer service, they reviewed the situation and 2 refused the return, telling me it was my fault, that the jeans were to be hung up to dry... THEY'RE JEANS FOR HEAVEN'S SAKE, NOT A SILK BLOUSE! Customer service was useless in resolving the situation. I will encourage my son and his friends not to purchase from this website or store again.

I really wanted these black leather ladies ankle boots and when I saw they went on mark down I quickly bought them! They were a little over $100, and Zara was QUICK to withdraw my money from my bank account BUT SLOW to actually process my order! It took a month of me calling sending emails joining their " chat room" to get an answer on my order. Every spokesperson I talked to said that my package was on it's way yet I never received a tracking number. Weeks went by I saw the same boots go on markdown twice Online and NOTHINGon my order. By the time they got their $#*! together and figured it out the boots were already out of stock. And all they could do was refund me. How was this MY problem?! I ordered them ON TIME WHEN MY SIZE WAS STILL IN STALK! This was the worst shopping experience and I will never do business with them again. Now I am a dissatisfied customer with no boots. Horrible.

I ordered a bunch of clothes for my boyfriend online, and when the box came there were only 3 of the 11 items inside. Supposedly, they weigh the box at the warehouse, so they had to run an investigation into the weight of the box and the total weight of items I was supposed to receive. The result of the investigation was that the weights lined up and I received all of my items. IT IS SO FRUSTRATING to be told that I received items that I DID NOT. I've made about 6 phone calls and spent over 3 hours on the phone with Zara customer service, and nothing has been resolved... I'm currently in the middle of filing a dispute with my credit card company. I really thought zara was a credible company until this experience. I will NEVER shop here again.

I wish I could give them 0 star!
I placed an order the first day of Zara' sale on 12/26/16. I received the order confirmation email. I received another email a week later that the order has suffered a 24-48h unforeseen delay in the delivery. On 01/07/17 I received another order confirmation, explaining some items were sold out and they are sending the available items(The sold out items will not be available anymore!). Again I received another email on 01/09/17 the order confirmation, stated that due to sales some of items were sold out!
Again on 01/16/17 they send me another email, apologised for not sending my complete order as some of items were sold out. Anyway, my 19 items list shrinked to 10 items list and there is nothing that I can do. I called costumer service and they apologised for my experience and made a note. That's all!

This is the fourth and last time I buy from Zara. They NEVER NEVER deliver on time, and if you call or chat they only say that "you will get an email when your package is ready and the carrier gets it". They NEVER commit to a date or service level. Beside their call center is apparently run by non-native english speakers, and is very hard to understand what they are saying, not to mention the long wait to get someone on the phone.

Don't buy clothes from Zara as gifts unless you're 100% certain they'll be right! Zara will not exchange anything unless you have the receipt. My daughter bought me a shirt which was a little too small. I tried to exchange for a larger size but the staff were totally unhelpful and, in effect, said "Go away". The shirt was perfect, unworn and still had all labels in place. My daughter no longer had the receipt so I had to throw away a perfectly good shirt.
APPALLING!

Placed an order online to pick up in store since I've seen all this bad things about home delivery, 3-5 business working days to pick up in store is their promise it's been 15 days and still nothing, I called 3 times giving them a chance to at least provide me with an update, nothing I asked for a price adjustment since I've been waiting over 15 days and my order hasn't even been prepared but of course they can do nothing. Horrible dishonest business

First, I've experienced the worst over the phone customer service ever existed and I have told their representatives that too. The customer service can not cancel the order that you made online and will tell you to cancel online at their website. So, I didn't know what they do exactly as a customer service.

Secondly, in store representatives are sometimes rude and ignore customers. I've called their store in Sherman Oaks and was put on hold for 15 mins until I hung up and called them again. The manager spoke to me like nothing happened and made excuses for the girl that had put me on hold.

Thirdly, the quality of the clothes are not worth the pricey tag. Even when you get it on sale, its still not worth buying. I washed a shirt and immediately wanted to hang dry, I discovered that it shrunk badly and the stitches came out like it had been ripped. The jeans that I bought for $29.99 (on sale) the stitching at the crotch came undone. So, now what?

Lastly, I found that some of Zara's clothes they sell at a high price are sold 3 times cheaper at a online retail store in China. Exactly the same. I attached the pictures to backup my story.

I received a jacket as a gift for Christmas this year from my mother in law. It was one size too small. I loved the jacket and just wanted to exchange it. I called customer service and they told me that they could not exchange it because she purchased it outside of their return policy. They didn't care that I just wanted and exchange or that it was a gift - they don't have a gift return policy - even around the holidays. I called twice, both reps told me a supervisor would call me back, they never did. I tweeted at them, the social media message was the same - they can't help me. So I drove to the actual store in Chicago and was able to exchange the jacket no questions asked AT the actual store... which confused the heck out of me. It was the most annoying customer service experience I've ever had. I love the jacket, but I will NEVER be shopping at Zara again.