Yesterday my Daughter and I had a wonderful shopping exierience at Zara in the Houston Galleria! A beautiful Associate called Nora went above and beyond helping us with sizes and making wise decisions about our selections! I've lived in Houston 20 years and happy to report this was the first time I encountered someone like Nora who loves Fashion and is incredibly knowledgable! It was a joy! I hope Nora is there when we return! She is a role model for Her co workers and I believe she creates a very happy atmosphere! Fashion should be fun! If your bored working in a store find a new career! Thank you Nora! We love you! And will shop in Zara again!

Disappointed... had remained loyal to this company for years until I found out today what a strict refund policy it holds... no credit note/ gift voucher or any form of discretion no matter the circumstances... thought it may be useful for potential customers to be aware of this... I only wish I had known. Easy way to lose decent custom sadly... I will definitely take my custom elsewhere!

Only bonus, if there is one... it was a polite 'no we won't reconsider'.

No one greeting us (my bf & I) as we walked in. After rumaging through the highly disorganized mens clothing we found some joggers we liked. There was only one pair. We looked around for an employee and found no one. Finally we see a female employee and she zoomed us as we gestured for help to the fitting room. We managed to get her attention after repeatedly saying ma'am very loudly and asked her for help. She didn't turn around and responded with "I'll be right with you" and waved her hand. We waited for her return and she passed us whilst talking to another employee and ignored us as we gestured for her again. Very disappointed with the customer because we were very interested in making a purchase today. But we left after being treated nonexisistent. (Montgomery mall, Bethesda)

I am suffering with zara employees and the way they talk is really humiliating. I have done a return since 9 aug 2017 and till today they are investigating this return. They said that their warehouse cannot locate the package. I have given them the tracking number and the weight of the box even the name of the employee who received the package, but they said they cannot do the refund. I do not know whom i should contact to help me. Can you imagine! They received it, they signed the return slip but they wont refund my money. Please advise me what to do.

Was sent order confirmation but no eticket, store refused to allow me to return without e ticket even though e ticket never received have spent 3 hours in store and on phone
E ticket not coming to email but receiving emails from all other sources said sorry
Cannot send eticket in mail, you cannot return items out of luck store cashier extremely rude, really bad policies everyone with problem fill out complaint to better
Business bureau, should do class action lawsuit policy discriminates older non tech savy customers, if you do not have a home printer or an I phone impossible to return online orders

Is Zara have rude employees with bad attitude in their job qualifications now? I honestly don't know how they are staying in business. Eveytime I went to a Zara, didn't matter which location I had a bad experience. Not to mention their online service which is a nightmare. They sent my package to the wrong address and they wouldn't send it back to the correct address! They even asked me to go to the wrong address and pick it up. I like their merchandise but unfortunately their customer service is horrible.

Bought a bunch of fall/winter clothes for my 15 month old daughter.
Pros:
Clothes quality is AWESOME. My husband and I were both really surprised with how soft and comfortable all of the materials were. Shipping was very fast (over $50 was free 2-day) and living in Alaska I'm used to getting things very late. I received my items a day earlier than expected.
Cons:
You can't exchange if you paid with PayPal. You have to fully return your items/get refunded which takes 10-14 days/and reorder your items. This policy is only located in VERY fine print and isn't in the Returns/Exchange information of the site. If I had known this I would have paid with credit card, because I typically am guessing at sizes with my little one right now.

Side note- not a pro or con, just something to be aware of. Their sizes for baby girls run a little bit big for the average size baby. My daughter is 15 months old and in the 50th percentile for weight and height. She has long legs and a smaller torso. I bought all 18-24 month clothes for winter and figured they would be a little big and that she could just wear the sweaters baggy with leggings until they fit. But all of the shirts were like two sizes too big. The one 12-18 month shirt I bought was even a little baggy (and she is outgrowing all of her 12-18 month shirts from Old Navy currently). I would base your purchases based off of the weight guidelines when ordering tops/dresses (I went off height initially) and the height guidelines when ordering pants- the 18-24 month pants I bought fit a little loose, but they will be a perfect fit in the next month or two.

I like their products, however, you have to be absolutely sure that what you are getting is what you want, if you don't, a return is extremely difficult, a refund takes for ever and an exchange is not existent. If you want to change the shoes that you just bought for the same shoe in a different size, you have to buy the shoe again and wait for the refund of your original ones whenever is that you will get it, so, they do not do exchange at all and customer service is horrible and give you attitudes because they expect you to understand and agree with all their nonsense policies. It is a shame because the cloth is nice, but, what could be pleasant is a pain in the neck. Zara? No, thank you but no.

I had ordered shoes on line, Zara sent me a totally wrong pair of shoes and instead of red they sent me a pink colored shoe. I called and was told to either send the shoes back or take to a store ( which would be faster) I did that the following day. I was told they would mail me the correct shoes that was 7/21/17. Today, 8/7/17 I decided to follow up and was told sorry we don't have that shoe type so you're just going to get a refund. I love this store but I don't think I'll be shopping there anymore. At least not on line.

Love the store especially the accessories, unfortunately I have been not been able to reap the benefits of these fine items. DO NOT ORDER OFFLINE. I have done so twice and have not received EITHER PACKAGE. This is 2 separate occasions a month or 2 apart (I tried to give them the benefit of the doubt). Once again, love the store, fix the service. You'd think they'd be more concerned about things like this especially with their prices, get it together.

I have tried contact ZARA for more than TWO WEEKS since ZARA have received my returned packages. All the return process is followed correctly within one month of purchasing. I have talked to more than 10 representatives about this and no help from most of them not even put my question into a claim. It was a terrible experience. But what is worst, I still did not get my refund correctly. Even when I finally got an email from zara to call Zara on July 24 which I called, I still did not hear anything back from them. I wrote an email having all my purchase information, my bank statement, my mailed back package photo and the ups delivery confirmation to them to apporve I have mailed the return item back. After I called and called, they finally asked me to forward the email to a different address rather the one on their website. I finally got 3 items refunded but they still not refund me for the last one. It is rediculous as the items are mailed together in same box! I have filed my return request correctly on ZARA's website. There is no explanation why they refund incorrectly or apologize at all. They just steal my money from my pocket and refused even say sorry. I still can not believe a big company like ZARA trade their customer this way.