I purchase two jackets, a blazer and three pants for my son and requested to return the three pants and the blazer since they didn't fit! They sent me one return label so I placed all four items in the original box and returned it to the! After two weeks they only refunded me for the blazer and every time I call they say they only have received the blazer and they are going to investigate... it's been three months but still every time I call they say they will investigate! I would never order from them anymore... it's nothing but trouble

The worst customer service ever, I went to the store in Brickell City Centre complain about a pants that I bought less than one month. After I washed, it shrunk like a kids pants. The guy at the store told me he was the manager, he could NOT help me, and I asked his name, he refused identify his self. That's CRAZY! Worst than buy a trash product, is when the manager refuse give his name! The store should not have someone represent the business like that.

It's super bad, 1 star is too much for them, they should have zero star
Zara took full amount of money and upon delivery one of the boxes were missing. Their online chat is the worst not helpful at all, no well communication and no follow up on ur case and their customer email is the worst, I made a complain (multiple time) no one have replied back to me to check (I believe no one checking it) even they don't have auto reply. And not only that, they didn't know the mistake have happened from them or the courier (Aramex) which later found that Aramex delivered only 2 boxes and since 2 weeks I am following up with them till now I didn't get my items (7 items were missing)
Don't ever order online from Zara, their customer service is the worst, and don't order from a place they deal with Aramex (v bad courier service)
If Zara is not ready for online shopping, I don't know why they have started (maybe only to make us suffer)

Lost almost $200
I bought 4 pants from Zara online, didn't receive the products. When I called to complain they insisted I received them. I told them that I have a Ring camera and two security cameras at the gate. The date they claim I received them had NO delivery, I offered to send them a copy of the file, to my surprise they didn't need to look at it. NO product replacement! NO credit refund! Just lost $200 outrageous! Don't order online they will not help you, no refund no product! Zara just robbed me!

Mess up on my online order I place In the store with a associate after I wrote down my correct mailing address for her to place in the system and still the associate put in wrong address due to the incorrect address entry The package was send to their warehouse and Zara customer service over the phone told me I will have reorder or get my money back in store also they stated to me that my miss Fortune with dealing with ordering online in their store to use be as a Guinea pig/ training tool and Zara customer service over the phone is every argumentative also and LIED and golden me I could reorder them again myself online and when I went to order my size it was not available then I place back to Zara over the phone and the customer service report stated to me that he had empathy or sympathy towards my situation he doesn't have any feelings because he can't give them due the mistake of both their in store and over the phone behavior

I purchased leather Moto Boots from Zara and received defective boots. The pearls fell off when taking them out of the package. I called and spoke with Joanna and she said that these boots have a manufacturer's defect and the pearls fall off so getting a new pair would not help. Since I love the boots and they are so different I asked If I could have a partial refund or credit since I will need to take the boots to have pearls put back on and other ones reinforced so I don't lose them and I was told a manager would call me back by the next morning. No one called and I called in and spoke to one of the managers (Kareem), he told me there is no manufacturing defect now and I have no other option. He was very rude and didn't believe what happened on the phone call with Joanna and he was very condescending and not professional. I also spoke to Leann another manager and she didn't help at all she just wanted to rush off the phone and didn't want to answer my questions, she was very short with me and unprofessional as well. I spoke with a Zara store representative and they said I should have been given a discount for a defective item but the customer service refused to help me. It's a shame because I love Zara's clothes and boots and planned on purchasing more items in the future but I will never purchase anything from this company again. Defective boots and horrible customer service is not worth it! Save yourself time and money and shop elsewhere.

I bought a bag from zara which leaked over all my clothes and damaged my clothes. This was a cheap quality bag. I then returned the bag to the store and zara then mentioned that will not help and not give me a refund due to the fact that they had printed an incorrect receipt for me on that day. This was clearly their fault and not mine. The receipt they printed said it was shoes' when I had never bought shoes from them. And it was actually the bag. Eventually they got the bag back and I have never got my money back. They are very tricky with the way they label their products on the receipts. So please be careful. Their bag was very cheap quality. I feel cheated by them after what they have done as I was always a very loyal customer. Is it not the issue about the bag, it was also the way this whole case was dealt with. They basically stole my money, cheated me, printed a receipt with incorrect information and took the product back. I am extremely disappointed and hurt. Please do not trust this company.

I used to shop from them a lot and I trusted them. Now I do not trust them at all after this incident and I am going to create awareness to other customers about this incident. If anyone wants to see pics of the bag or any other information please contact me and I am more than happy let you see what Zara really is. They were not even helpful to try and resolve the matter and the issue had been going on for more then 3 months. The bag at the end of the day was worth £17. I have spent literally over £2000+ on their products over the years. And they have now lost a valued customer. Until this is resolved, I will be creating awareness online and where ever I can to what they did to me. I will also not be buying anything else from them as they stole my money and stole the bag back ( as I was the owner of the bag, since I paid for it). I will also be looking at ways to take this further so if anyone would like to join me if they had bad experiences, please get in touch

Ordered something over a week ago to arrive with next day delivery. The order never came. I have called, emailed and used the live check with ZARA several times to the same response. There is nothing we can do, its down to our courier. The order was quite expensive and still no sign of it and now the tacking number for my order on hermes does not even exist. ZARA has the worst customer service and ownership for taking responsibility for its orders. ZARA uses Hermes, The worst courier company in London to deliver their parcels, by choosing the courier they use some responsibility should be taken if customers have issues with getting their orders, as at the end of the day I am Shopping with ZARA not Hermes. I have always loved ZARA products but after this experience I wouldn't recommend shopping with them or even consider shopping with them again as I am out of pocket, without my order and was given no support or apology and all the customer service did was say you need to contact the courier but cannot provide an email address, phone number or any information for that matter on how to get my parcel. Horrendous service