Zara

Wished there was a way to give negative stars for the review, a one star seems to represent this company is worthy of any positive recognition. HORRIBLE, HORRIBLE, HORRIBLE company - bought a pair of underwear, wore them for 15 mins, they ripped, took them back and was told since they were worn they would not refund or exchange them. The store manager screamed at me, customer service was on the side of the manager, called the NY corporate offices and was not allowed to talk to anyone --- was told if I had a problem call their customer service line --- company DOES NOT CARE about the customer. They sell $#*! quality clothing --- DO NOT BUY FROM THIS COMPANY --- SERIOUSLY HORRIBLE COMPANY!

Horrible customer service. I purchased a pair of pants. They were defective, and therefor I was told to send them back to the company by Canada post (a shipping label was provided). A few weeks went by and I called to follow up, which they then told me they lost them and cant locate them in their warehouse. After speaking to countless rude and useless managers, they told me theres nothing they can do and I wont be getting any re-inbursement. More or less I was robbed by Zara. I will never shop there nor recommend that store to anyone.

They will simply read the policy that call back in 72 hours, receive email 1 hour, return process in 10-14 business days, supervisor call back, but get no feed back within those time frame. Case number *******, please don't tell me you will contact me in 24-72hours. I tried for a month now. Call in multiple times, no one called me back or send me the email or process the return. Customer service should be provided when customer have time to call you, not wait for you to call back. We have jobs and things to do. If keep making mistakes in returning or providing actual customer service, you should close those department and let people know you can only do physical stores. 80% of the representatives cannot even understand my problem and not helpful at all, try to created duplicated case or ask for something i already told them over and over again in the beginning, can't find my case, can't understand the situation, simply told me return takes 14 days. Wasted way too much time with them for a loss of $100. Never had any experience with other business. I am shocked there is such unprofessional things existing, and it's from Zara!

Bought a gift card for my daughter. When we removed the security code sticker, it stripped the code. Called Jan 2 for help. It is now Feb 1 and I still do not have any more information than when I first called. Several different promises were made. "You'll get an email with the information you need within 24 hours." One month later I have no information. "Oh, we are sending you a replacement card and you should have it within 3 business days." 3 weeks later I have nothing. "Let me check into that... 15 minutes later..."we don't know anything, can I call you back as soon as I have information? I'll call within 24 hours. 2 weeks later... nothing. Today, I was told "it's all resolved and we are sending you a replacement card express mail." We'll see...

I bought a coat online for my daughter Xmas pressie. Unfortunately when she tried it on it still had a security tag attached. We had to drive 20 miles to have it removed only after hideous service in store where we were asked to leave with the tag attached as they refused to detach it without a receipt. After demanding to see a manager they removed the tag. I contacted their customer service and can not speak to anyone or write to the company but had to liaise via a chat line. Eventually someone did contact me and left a message offering 10per cent off next purchase but no details of how to organise that. A voucher covering petrol and parking costs would have been acceptable but zara obviously do not care a about customers and for that reason I will never shop there again. Someone at zara needs to take account of these reviews and make drastic changes. Never again!

I purchased a pair of jeans in Oct 2017 at the Chicago, IL location- I live in Ann Arbor, MI. When I got home from my trip I wore the jeans for the first time and noticed that the inseam on my left leg would always move to the front of my ankle, I wore them a few more times and everyone kept noticing what the inseam was doing. When I held the jeans up you can clearly see the inseam was sewed all wrong and this was definitely a defective pair of jeans. I didnt know what to do because I didnt have the receipt anymore and the closest location I thought was Columbus, OH or Chicago, IL which both were 3+ hours away. I recently heard that Somerset mall in Troy, MI opened up a Zara so I chatted with someone online at Zara and told them the situation and they said its ok that I dont have the receipt, just take the jeans in and as long as they can verify the item is defective then theyll swap them out. So, I plan a day to go to Somerset (which is an hour away from where I live) to get my jeans exchanged and this literally was the worst experience Ive ever had at a retail location. First off, the line was absolutely insane- only two people working the register- but once I get up to the cashier, I tell her my situation and she calls over a manager, she instantly asks me for my receipt, which I dont have and she also says she cant do anything for me because I cut of the black tag on the inside of the jeans (I do that to all my jeans because it itches me) and I dont have the receipt. Also, they didnt have my size so they wouldnt have done anything for me anyway. This manager was SO rude and dismissive, Im not asking for ANY money back, Im simply asking for a non-defective pair of jeans and I understand I dont have a receipt and I ripped the tag off but the issue with this item is manufacture defect, not my doing. So, I write ZaraCare online via FaceBook and this was a whole other mess, they acted like they were going to help me, asked for my credit card number, the date of purchase, like they were going to look up the receipt, I also sent them pictures of my jeans and you can CLEARLY see the problem. They just wrote me back stating after extensive review they have confirmed that the defect reported is not of manufacturing. I wrote back asking how they can determine this item is even defective if they dont see it in person? And again, you can see the defect in the picture. Im never shopping at Zara again and I will write this review on every website, social media, etc. I paid $50 for those jeans (they are on sale for $15.99 right now) and I actually love the way they fit and considered buying another pair! But not after this! Zara does not take care of their customers and they definitely dont take ownership of when their products are defective!

WORST CUSTOMER SERVICE ever. Timely, inconvenient and dealing with disrespectful and rude staff. It took me 2 MONTHS to resolve a $200 lost order where the supervisor insinuated I lacked honesty about the loss of the package. No calls were followed by a promise of a 24-72 hour review/investigation. Many times these corps take advantage of people who lack resources to fight back. Shame on Zara. When there are so many choices as consumers --- better off choosing GAP - H&M - Even forever 21... They have excellent customer service and are eager to help when orders go wrong. - It took 11 calls and calling cooperate to resolve today and it still isn't for the complete order (which was in the same package) Pathetic and not worth the hassle even when the clothes are so cute.
Signed, small business owner

I hate to complain and have yet to take precious time out of my busy day to do so, but I feel like now is the time to stand up against large companies stealing from the hard working consumer.My elderly mother knows that I really enjoy shopping at Zara, so for Christmas she bought me some gifts from their store.
She assumed that if I did not like them I could exchange them for something that I would be able to wear, seeing as it WAS my clothing store of choice. She purchased them a few weeks before Christmas... as most people Christmas shopping do not shop Christmas Eve for their presents. I was vacationing over the Christmas Holliday, then my grandmother passed away 12days after Christmas coupled with my sister and myself both being admitted into the hospital with influenza (almost resulting in my sister having her child at 24 weeks). I have finally recovered from the worst 3weeks of my life and went back to work today and stopped at Zara on my lunch break to return 400.00 worth of clothing that did not fit.
I did not want money back, just the same articles in my size. I waited in line for 26mins behind 3people all whilst 4 employee's stood behind the counter, one of which was working (3were socializing). When I got to the counter, receipt in hand, they told me unfortunately I was a few hours late of the 4week return period therefore I could not return, exchange, refund or get any compensation for these Christmas presents. JAVA at the Ottawa Bayshore mall was the most callous human being I have ever encountered.
When I asked for a name of which whom I was speaking with she said her name, but that the cashier was not obligated to give her name to me. I proceeded to look up the number to customer service and when I asked what I could do to merely get some clothing that would fit, Maria said that rules are rules and though this was over Christmas and the fact I was not here and had death and illness(all which I have documentation to prove I am not lying) it was to bad and there was nothing Zara could do. Maria went as far as saying that my elderly mother should have read the back of the receipt more carefully. I am utterly disgusted with the blatent theft of my mothers money and lack of customer service.
If anyone has any idea on how I may peruse legal action I would appreciate the advise.
This is absolutely wrong, immoral, and has to have some illegal elements to tricking the elderly out of their money In order for their own gain. I am owed at the very least goods i can use for the money they received.

I really like zara clothing, but will never purchase items online. I've order 3 items for my kid, the package was shipped apparently, but it never arrived despite the fact that they claimed it has. I genuinely have not received the package! So they went ahead and told me that they'll reship the items again. A month has passed and nothing arrived. I called and an actually nice representative apologized and said that the person didn't go through with fully processing my request. So one of the 3 items was now out of stock, and was refunded back to me, but the other two were now supposed to be shipped shortly. A month passed and once again nothing has arrived, I also haven't received any emails or phone calls. I got concerned and gave them a call because I wasn't sure what is going on, only to have an extremely irritated and rude representative bark out that all of the three items are now out of stock, and when I tried to explain my situation she continued dismissing my questions, and wasn't even trying to listen at was actually trying to find out. It's ridiculous, the company should really look into whom they hire!

Delays in executing the order, doesn't have filters to show cheap products first. Very good designs and good quality.

Ordered $200+ worth of clothing from Zara.com. They used a shipping company called "Lasership." Lasership tracking claims that they left the box by the front door of my apartment building in New York City. Great. That's basically the same thing as tossing the box in the middle of the street. I didn't receive the package, Lasership refuses to communicate with me, Zara could care less and refused to give me contact information for a manager so I could escalate the situation. Zara and Lasership are fraudulent. Beware.

Having visited the store today I felt sorry for staff who repeatedly fielding off complaints about the length of queues and that majority of queue was returns. Upstairs tills not available and only 2 tills open. Waited 25 minutes to purchase. Probably more fool me. Same thing happened to my daughter recently but thought give try again. This doesn't just happen in sales as experienced before. The staff should not have to work in these conditions. Staff very pleasant though though obviously grateful when we all said we would make complaint

Please sort this out. Can't understand why you don't open in Bury as nearest after Bolton is Trafford and Manchester and if you can't get there sales lost. Not all purchase on line. I did once but took me same amount of time to retiurn. You are losing sales. Maybe you think you are successful enough but that won't last if you treat customers like this. You definately could t go in your lunch hour at work. Would be dinner before you returned to work!

At least she you can get to Trafford they get through the queues

I probably won't get any response after looking at other comments Bur felt had to comment.

Kind regards
Lindsay

I purchased Christmas gifts on zara.com late November and because of the 1 month return policy, the gifts could NOT be exchanged. Zara.com extended the 1 month policy to Dec. 30,2017 for items purchased in Nov. 2017, but that only gave people FOUR days after receiving the Christmas gift to return/exchange it. (No returns/exhcnages on Boxing day). This is beyond horrendous, and I will DEFINITELY NOT be buying anything from Zara. They would make no exceptions and I am absolutely LIVID! Never again!