I received a tunic as a gift from my husband. I went to the store to exchange it for a different size. The tunic was unworn with the tags attached, and they had the other size in stock, but refused to do the exchange without the receipt. My husband sent it to me and the following week I went to exchange the tunic. I was told that it had passed 30 days and they couldn't help me. I'm left with an ill fitting item that I'll now re-gift to a friend. This was the first time we purchased anything from zara and will absolutely be the last.

Zara's online shop launched in the US not too long ago. I used to love Zara but not living near one I decided to try their online shop. I did not order any clothing due to an aversion in needing to return items, but at time of review they offer free shipping in the US (with no minimum). I believe they offer free returns within 14 days as well but I did not deal with them in terms of returning items so I can't comment on how easy/hard it was. The item was shipped to me via Fed-Ex and it arrived very quickly. It was packaged very nicely and I was pleased!

Amazing! (I almost don't want to tell you about it, for fear I'd loose my own availability and awesome pricing!) I fear they will up their prices when word gets out about this brand!... Also, the site is wonderful, I don't even think I can say any other compares (and I'd say I'm somewhat a self-confessed web shop-a-holic, as of the past several years). Their photo quality of items is AMAZING, prices outstanding for the product, shipping, quality, style... everything! This is my newest found secret!... I'm thinking: Only until the word gets around!