Zara

So I made this mistake twice. In the spring, I saw a pink floral coat on an influencer named Lombard and Fifth, she had posted it was restocked, and I bought two sizes. Well lo and behold, when I went to Zara Greenwich to return the extra size, I was told that I could not return the extra size because someone had cut off the inside materials tag as well -- it became obvious that Zara had sent me someone's return. Who needs two pink floral coats? I was upset but forgot about the incident. Then this month I saw the navy velvet pants that had been previously sold out, were restocked and marked "few items left". I bought them. The box once again came from Zara's Miami offices via Veho. I open them up and it is a used pant, no store tag REEKING of someone's body odor and you can even see their butt shape in the used trousers. It is so obvious to everyone in my household that they were worn because they stink so terribly that a family member asked me to put them in the basement. Once again, a used, worn item, this time I find it impossible to believe that Zara did not know it was so -- given the missing store tag and the awful body odor smell and the clear wear-and-tear of the trousers. So Zara shoppers 1. When you see Few Items Left, those are returns. 2. They have no shame in sticking you with an item you cannot send back or return on purpose -- they know that it's used and you will be stuck with it, with no proof. Either take video of yourself opening boxes or...stay away from Zara mail order.

Zara supports genocide & k!lling children
Zionist madafakaaaaa bichhhhhhh madafffakkaaaaaaa bich bich dildo bich bich

I really wish I could leave a worse rating as you aren't even deserving of one star. In light of their new campaign that features body bags, a map of Gaza and rubble strewn about I think this company needs to reexamine its humanity. It's an obvious, blatant and disgusting display of racism, bigotry and Anti-Muslim sentiment. NEVER will I buy from this company.
I really couldn't care less about your company, in fact, there are many alternatives to your overpriced and mid quality products. Alternatives that don't have to use child labour in China to produce its clothing, alternatives and don't have to support genocide of innocent babies. You should be ashamed of yourselves and fully disgusted.You have embarrassed yourselves and lost millions of customers in one day because of your incompetence, ignorance and racist decision making. Will never recommend you and will certainly never purchase from this terrible company again.

I placed an order on 11/28 with expected delivery on 12/8/23 The package has already 7 days not moving at FEDEX location Contactin Zara is the worst experience, no phone number The Chat is never-ending waiting time, Facebook responds a robotized no sense no help They kept telling me to wait and as of today my package is not arriving I will dispute the charge on next Monday and never shop Zara again in my life

OK I heard from friends on a vacation that Zara is a great woman's clothing line. I order address in large and extra large expecting to return the one that didn't fit. I decided that even the one that fit made me look matronly, so I return both, they end up sending me an email saying that I did not follow the rules and one dress was worn. It was worn for all of 30 seconds maybe one minute while I was making the decision. No tags were taken off, though I don't remember what tags were on it. I have no recourse and that's a shame. I will never shop that line again.

I order boots online from Zara. I received the package and the boots were damaged and they were very used. These boots were worth 100 EUR. I requested a return immediately and for a courier to pick up, i got an email saying a courier will pick up in 24-48 hours. It's been 10 days and they havent come yet. I am trying to reach out to Zara and they just tell me to wait. This is unacceptable and unprofessional. My experience in general was horrible

This is the first time I ever ordered from Zara. My granddaughter requested two items, a jacket and a pair of jeans, from this site for Christmas. The order was delivered very quickly, and I received what I ordered, but when the package arrived today, it was partially ripped open because the item were shipped in a box that was much too small for the size of the items. When I spend over $200 for 2 items of clothing, I expect them to be shipped in a box that is big enough to arrive in tact. I doubt that I will ever purchase from this site again. Now I understand why they don't accept reviews on their website!

This is my last time with Zara, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. One piece did not match as THEY SENT me the wrong size! I asked if they can replace the item in delivery part 2 ( still waiting for it), neither rep knew what that meant. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE! You can see from the picture that the label is wrong.

Contacted customer service via WhatsApp as you can't talk to anyone. They failed to reply. Appalling!

So I bought a shirt through Instagram in a XS and the exact same color shirt in a SML. When the first one came, I realized it wasn't a good color for me and returned it. A few days later the other one came, I did the same but it came back and they said I wore it! What?!? I did not. I didn't even try it on cause the color was awful! Look at the material. Apparently there's a mark (that's not visible) and they won't take it back. This is such BS. I've never had this happen. But because of this I will NEVER shop there again and I will tell all my friends that I'll give them $10 to shop anywhere else. This makes me so mad because I never wore it and shipped it back the next day- when would I even have time to wear it? Come on! This company sucks!

I am writing this complaint as I am highly disappointed with ZARA.COM which I made purchases with before with no problems. However, in this instance I purchased two of the exact same dresses, an Anthracite Gray Draped Asymmetrical dress for the list price of $59.90 per dress. One was in the size of XL and the other Large. Upon receiving the dresses, I tried on the XL first and was satisfied with the fit and therefore knew I would not need the large and returned the large dress within the stated returns and exchange policy on Zara's website (Section 13 under ZARA TERMS & CONDITIONS document) which states items can be returned new, must be unworn, washed, and unaltered with all internal garment tags in place. The dress is still new, unworn, unwashed, and unaltered with all internal garment tags as well as the price tag and size tag still attached to the garment which is the stated requirements for returns on their website. The dress was also returned within the 30-day return window. I have pictures of the dress I returned as well as what the dress looks like on ZARA.COM website as well as the delivery date of when I received the dresses and the date the item was delivered back to ZARA.COM. Upon ZARA.COM receiving the returned dress, I was told I would not receive a refund because they claimed the dress had been washed, WHICH IT CLEARLY HAS BEEN NOT WASHED. The dress has never been worn or even tried on. I have done some research on ZARA.COM and others who have attempted to make returns and this seems to be the company's pattern. They claim you can return an item but, in each review, I found concerning returns, the customers were told similar if not the same thing... the item though unworn by customers, ZARA stated the item was worn, washed, or an inner tag was removed. For the dress I returned all tags were still attached and dress has not been washed or worn. This company is posting mistruths on their website which are misleading and have no intention of refunding any item that is returned to them and simply state that items being returned do not comply with their requirements when in actuality the items do. They also told me that if I try to send the dress back again that I will not get my money or the dress back. There is no way to post reviews on their website.

I will never purchase anything from Zara again. Which is so sad, i was so excited when Zara came to San Antonio. I bought some cargo pants, did not try them on there due to the fact that they were so busy, got them home and there they sat until i went to wear them and in the crouch they were torn, prior to wearing them i took the tags off including the tags with the washing instructions. The cargo pants were not altered in anyway. Took them back and told the lady the story and that i just wanted to exchange she was fine with that, she told me to go grab a new pair, i even grab a different color to purchase. When i got back to the counter she said the pants had been altered, i said no they hadn't been, she said that because i took off the big bulky tags from the inside that they had been and they could not exchange i told her the they weren't going to resell the pants even if they had the tags on and all i wanted was a new pair that weren't ripped. She said sorry so i asked to talk to a manager, unfortunately she said the same thing but added that they have a strick policy on returns, obviously they do not have a good customer experience policy in place. They treated me like i had stolen from them and i was trying to get one over on them. She also added that when i purchased the pants that the clerk told be about there return policy, which is a lie because they rushed me through the self checkout station and no one had told me anything about leaving the tags on incase i needed to return. The return policy says altered items. So upset that i now have a fifty dollar pair of pants that will go into the trash that i never got to wear. Buyer beware!

Order a pair of the same pants in 2 sizes. Tried on the larger of the two sizes and the pair fit, so I initiated a return for the smaller size. Returned the item within 2 days of receipt. Zara is refusing to refund me. They sent an email stating that the item "showed signes of being worn." I never took the pants out of the box, so this is just a lie. I contacted customer twice to request to speak with a manager to dispute this. I was told that the decision would not be changed and I could not be transferred to a manager. Zara has lost my business and I am making it my business to tell others about my experience to save them from being scammed by Zara.

I have shopped with Zara for years and have been a loyal/frequent customer. It infuriates me the amount of business and money I have spent with them for them to do nothing about a missing item in my package, except deny my claim. They simply took the word of the warehouse, with no proof. No video, no photo, no anything. The agent on the phone denied my request to speak to a manager or supervisor. Their response is they don't have one. How does this company operate? The worst part is that this isn't the first time this has happened, and you'd think they'd install cameras at the warehouse or something. Nope, instead, they don't take their customer's word or make it right. Instead, they steal my money/product. Zara is a greedy corporation.

Be VERY, VERY wary of Zara. Try to make purchases only with a Credit Card. Because Zara has a faulty website and often, the money gets deducted without the order being placed. If the mode of payment if UPI/Debit Card, you can forget about recovering the money. Zara will first give a 14day timeline, and then, 48hrs from there on. Until you give up and stop calling them. The money? Well, you should have forgotten about it now. Don't worry. Zara or the bank will have it. Only you will never get it back.

Zara despite of being such a reputed brand is on its way to downfall. I always buy perfumes from Zara but since the last 2 times when I bought perfumes. They had defective nozzles and we're leaking despite buying both of them from different locations which throws light that the products in all stores are not upto mark. Very disappointed from the brand. I was a pro Zara Man but now I wouldn't recommend it's products at all.

Sent in a flawless return within required time frame. Received email it was not acceptable. Item was never worn, in fact, I had ordered a size larger. It did not fit. Looked them up on Facebook and there are countless complaints regarding the same issue. They are deceptive and scamming people.