Zara

I purchased a large order of children's clothing online. I live in a state where there is no brick and mortar store. It took a few days for my order to arrive. We tried on the clothing and some of the items did not work. I went today to return them only to have the website. Tell me that I was past the 30 day window. I have come to find out that I am past, the date in which Zara shipped the clothes, but I am still within my 30 days of receiving the clothes. I called the company to see about how I go about this return as I am still within 30 days of receiving the clothes and just one day past the third day mark of the clothes being shipped. I was told by a very unhelpful customer service representative that there was nothing that he could do and that he had no supervisor to contact or way to make an exception. I reached out via the chat and communicated with a different customer service representative who was more And processed a request. I have just received an email saying they will not make an exception and that I am just sorely out of luck. I have never had such a revolting customer service experience. I have been a loyal Zara shopper But they will lose a customer because apparently they do not value customer service in the least. I have never had a more inflexible retail situation. I would strongly caution you not to order Their quality has suffered in the last several years, and there are several items that you may need to return and with such an inflexible return policy that may be now impossible. I am greatly disappointed, and they have lost my money, loyalty, and good opinion of their company.

It is completely impossible to speak with anyone at Zara's, spoke on line 6 times and not one person could resolve a very simple matter - incredulous! Meantime I am without my order ( which apparently does not exist And the money from my account which I checked with my bank has been taken although Zara seem to think it hasn't. It is impossible to speak with anyone ridiculous I will not shop online with Zara ever again.

Worst customer service ever! For a world wide company, worst ive ever experienced.
Questions never get read, repeat myself million times. Responses that dont even make sense! I just have had enough!
Made an order with 2 of the same items in different sizes. Both prices are different.
They keep telling me that the price can change at any time? How does that make any sense! Disgusting customer services.
On top of that. It takes them forever to respond and you are lucky if they do!

Zara have become a disgusting JOKE and I will NEVER buy anything from them EVER again
I returned a dress one dress to be emailed that some of my items were returned not in a perfect state
Absolute lies. And they refer to more than one item
There is no REAL way of contacting ZARA as they have become totally uncontactable apart from their ridiculous watts app complete waste of time service or social media.
They will not show me how this ONE dress was returned only to say it wasn't perfect
I know it was as all my returns have been. I contacted them vire their ridiculous watts app to be told the same lies. I've asked them show me? And why are you referring to items?
All lies
They are an absolute disgrace
I was a very good loyal customer but I will NEVER SET FOOT nor will I EVER purchase anything ever again

Bestel hier NOOIT meer.
Mijn dochter koopt online een t-shirt en deze komt kapot aan. Na contact op de chat zouden ze een nieuwe opsturen, per direct. Ik kreeg een retourlabel en heb het kapotte shirtje direct retour gestuurd. Na een week vraagt mijn dochter, waar blijft mijn shirtje? Dus ik neem weer contact op met de klantenservice, daar wordt mij dood leuk verteld dat ik een refund krijg en dat ik het shirtje maar opnieuw moet bestellen en dus €4 verzendkosten moet gaan betalen. Sorry hoor maar voor mij is dit de omgekeerde wereld... nooit meer!

Terrible experience on two recent orders in Montenegro. After going beyond 1st order scheduled delivery, I saw that delivery was attempted a few times unsuccessfully, but with no email, message, or anything advising or enquiring about additional information. I had to contact customer care first requesting an explanation, to find out that the delivery was potentially late due to inputting a Serbian number (being from Serbia, having SRB number only) instead of a Montenegrin number. I have provided an additional Montenegrin number for the 1st order and asked for a 2nd one to be canceled, due to the entire hassle. As the request was out of cancellation policy, I have underlined then to use an alternative Montenegrin number for 2nd order as well. Outcome: The first order 03/6–4/6 still not delivered; second order was delivered; the courier has not used the provided Montenegrin number, but Serbian number via Viber. When requesting a delivery refund, customer care has advised that no refund is available due to the wrong number input and informed that courier is not obliged to use Viber upon delivery. 1) The Zara ordering system does not disable other country dialing codes. 2) Montenegro and Serbia have an agreement on the same tariffs for mobile providers. 3) With technology development, I would not say that app contact would be a problem for delivery service, neither clear info on this topic is available on the site. 4) Delivery status did not provide clear details of the problem, to be able to act accordingly. 5) The chat option technically very poor - not able to see history, problems with the scroll bar, response waiting time long, and info provided is not brief and complete, but have to contact on a few occasions to clarify the situation.

Rated 1 out of 5 stars
I m Zara's regular customer and do…
I m Zara's regular customer and do shopping a lot at Zara for myself and my family.i was in London today so I thought why not go and have a look in Zara,so I went Zara (Oxford street) and it was Very disappointed and insulted visit for me.i picked some shirts and mean while I noticed that security guy is keeping eye on me first i thought it just my assumption,so ignored him and keep looking the stuffs.i picked some nice shirts but unfortunately when i saw long que for the try room I dropped the idea to try and went to the nearest mirror and tried one of the shirt on my top to get an idea of the style n size but unfortunately it was look too big on me so i hanged back the shirts and walk to the exist.by the time i noticed that same security guy was still following me and when i was just to exist the store the other security guy who was standing near the door asked that security guy in sign language by pointing toward the customer in front of him so I turned back and I saw that he was pointing finger towards me it was so insulting that I can't imagine it.i was very upset and angry that I straight away pointed him that you are following me and now you are pointing finger towards me like I m a thief or something and he was like it's my job and you can't say this to me I was very angry and I left the store.Zara is a big name brand and if there security treat the customer like that it's very disrespectful.he don't even apologised.I m so shocked and upset that it ruined not only my mood even it upset my whole day I went back to my husband office and I told him.he asked me to go back store with him and we will talk to the store manager but I was so disturbed with all that I said no as I don't want to see that guy again who had no respect for customers.

I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart.
What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans.
I have no troubles with finding the right size as I know it perfectly and clothes always fits me good.
So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.

Zara's delivery service is a complete mess. My order arrived late, and the items were poorly packaged, resulting in damage during transit. Customer service was unresponsive and offered no solutions to rectify the situation. Zara, you need to prioritize improving your delivery process if you want to retain customers.

Reps that are nasty. A truly horrible experience overall. Purchased a couple things. They refused to issue a refund after delivering to the wrong address. Horrible, rude attitude over the phone. Refused to return my calls for days.

My order wasn't delivered. I contacted store and the department that facilitates missing packages and they said they couldn't do anything about it. I have proof of it not being delivered. My property is surrounded by security cameras and the footage shows no delivery. This is theft and going against my consumers rights. I will pressing charges.the package held a 280$ value

I love Zara children's clothing and I buy a lot of my grandchildren's wardrobe one line from Zara. Because there is no children's section in the Pointe Claire Fairview store, I order on line and sometimes have to return clothing that is maybe the wrong size.
For a return, arriving at the line up to be served, there are two rows; one for those buying clothing and another for the second class clients who are returning clothing. Those buying are given priority to be served while those returning clothing are made to wait while the buying clients are served ahead of them. This is very insulting because the message is clear that we who are returning clothing are not valued as customers.
Today I returned a few items (and kept a number of others) and got into the second class return line. Two buying clients went ahead of me. When the lone cashier called me up, a buying client complained loud and clear that she was not taken ahead of me.
This is what Zara has created; conflict and intimidation at the cash.
P.S. Btw to make matters worse I am a 75 year old woman with a bad back. Standing for 10 minutes is painful especially when I have to wait while others who came after me are served ahead of me.

I truly wish there was a negative star because this experience deserved a minus 10! I purchased a perfume as a gift and within a week retuned it due to the fact that it was the wrong scent. Not only they would won't accept the return but the manager on duty was rude unprofessional would not let me finish my sentence! To whom it may concern, YOU HAVE 2 STARS FOR YOUR REVIEW IS IT WORTH IT TO LOSE A CUSTOMER OVER A $38 RETURN? YOU SORND THOUSANDS IN ADVERTISING TO BRING CUSTOMERS IN YET YOU ARE WILLING TO LOSE A LOYAL CUSTOMER OVER $38 THINK ABOUT IT ….
For your company's future sake I hope you are able to coach up or coach out that sad unprofessional employee!

I visit a store in hyderabad but the store was superb and awsm cloth and all ade good with best pric

You are thieves! Order paid online, I had 1 product returned to the store from the order and they did not pay for the return. I explained in the store when I made the return that in the meantime I closed the bank account from which I paid for this order. Zara insists that the payment is made in the same account from which the payment was made! My bank account is closed and the ING bank no longer has cashiers in its branches since 2018. As a result, Zara does not want to give me the money, on the grounds that they paid my return in this account, which is actually closed. And logically, when I make the payment in a closed bank account, the money is returned to the bank account from which the payment was made. Please solve my problem because it seems absurd to me!
I returned the product, but the money remained in ZARA! I asked for evidence, we had countless phone conversations and through Chat and everywhere... I'm already tired! Always the same nauseous attitude and blocks my chat conversation whenever I ask for explanations. It is not a large amount, but what is happening does not seem normal.If the bank account does not exist, I have evidence from the ING bank that the money did not come to them... there was no way since the bank account was abolished and ING no longer has the cashiers since 2018, they do not work with cash in ING... Zara keeps repeating to me without any proof that I should contact the bank that they made the payment. I asked ING for proof that the money paid was and was accepted by ING bank and that it did not go back to Zara. But in vain I asked for no answer and they still block my chat with the conversation.

Customer service is useless! They offer no help for whatever concerns or issues you have. They also charge for shipping but offers unreliable shipping service from low budget companies.

Very difficult to talk to a person. I have items ordered and said delivered but not to my address. Need help to locate where they drop my package no help. When the company so big customer services is not important to them.

Their website was glitching and wouldn't allow me to return my item before the deadline. When I finally called them, it was one day past the deadline to return. I explained their site wasn't working and they didn't care. Now I'm stuck with the item.

Do not shop here. Items are cheaply made with rough seams and no lining. Tried on an item and then returned it when I didn't like the quality of the material. Tag still on. Never worn. Sent back for return and they sent back to me saying it was an unsuitable condition and cannot be returned. This is the way I received it. It was poor quality. Just very sad return policy. Horrible customer service. Only order if you are willing to take a chance on getting a subpar product, cheaply made, with uneven and rough seams, and if you don't like it, you cannot return it.
I'm never been treated so poorly by Customer Service. Will never order from here again. Save your money or spend it somewhere else. They just lost a lifetime customer over a $50 return.
Now I am stuck with a cheaply made dress that I will never wear.

Terrible company! Zara is no grateful for its loyal clientele whom is very patience with this company which for the most sales items that are almost disposable; ZARA clothing start to brake up from the first time you wear it.

They sent me an incomplete order and haven't refunded me yet. I wanted return the second order as the items look cheap.I was away for 3 weeks and they refused to return the item which were not even on sale.