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The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Thank you, shoes quality, first time ordered on this site, a little apprehensive, but the delivery was fast, excellent quality of service
Very comfortable, quality and lightweight shoes. I finally found what I've been looking for for a long time. Thank you!
Aordered some vans and they arrived a bit damaged. I was upset, but guys from zappos have changed it in no time
Nice and comfortable stuff. On top of it, staff is very friendly and ready to help find whatever you are looking for
I purchased a pair of safety boots through the Zappos Amazon Fulfillment site and they really really hurt my feet but they were from 2021 and I wanted to see if they can exchange them for for the same boot but a larger size. I knew it was a long shot but it's always worth a try seemingly it wasn't a very long time, about 3 months and I couldn't wear them very much because of the pain. So, when the rep kept repeating the policy I was like okay then I just have to throw the $160 safety boots away bc I am unable to wear them and she said "let me repeat it to you one more time". It was like speaking to a robot, a rude robot. Carhartt is a great brand, but the seller sucks!
I had a positive experience with Zappos. I like that they have a large selection, fast shipping and great service
I want to say thank you for your excellent service and the best attitude towards customers. And of course, the quality is just on top
I liked their customer service. I noticed that if the product has lost its presentation, then they calmly make a return without too much fuss. But so far everything has come to me of high quality, although I have ordered several times.
Easy to use website - convenient - great product selection. Would like to see quicker restocking on sizes in popular items.
Furthermore, the shoe selection is amazing, the returns policy is unrivalled, and free shipping is a fantastic bonus that few competitors provide.
Thank you for your wonderful work, I make an order not for the first time and very satisfied, oversized excellent delivery fast
Thank you for the promptness. I liked everything.
Advantages: It is sewn qualitatively and fabric is qualitative, the Size approached.
The service is good, the order was completed within the specified time, delivery on time, the managers are attentive and polite.
Advantages: It is sewn with high quality, the size corresponds
Good service, the product matches the description, the clothes are well tailored. Recommend
Advantages: excellent soft fabric, interesting cut, colors.
Very good service, I bought a gift product for my mother and she received it without problems and on time.
Good online store, website is very user-friendly, easy to order, product quality is excellent, delivery is fast
Received a long-awaited parcel. I used very satisfied. The quality is excellent! Members responsive. Sent after payment quickly
I want to note this store, there is an excellent attitude towards customers, a good selection of quality goods at affordable prices.
I love this store! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!
Thank you very much for the quality and efficiency of delivery, I will certainly recommend it to my friends. Thank you for your care and attention.
Answer: I ordered twice and that was not the case all brand new
Answer: Yes! I have ordered a few pairs and each pair is 100% authentic!
Answer: I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.
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