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ZapposReviews 717

3.7

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Zappos Reviews Summary

The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.

This summary is generated by AI, based on text from customer reviews

service
71
value
67
shipping
70
returns
51
quality
60

We monitor reviews for authenticity

Australia
4 reviews
2 helpful votes
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I recommend
May 30, 2022

Thank you, shoes quality, first time ordered on this site, a little apprehensive, but the delivery was fast, excellent quality of service

Date of experience: May 30, 2022
Norway
4 reviews
2 helpful votes
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Very pleased
May 19, 2022

Very comfortable, quality and lightweight shoes. I finally found what I've been looking for for a long time. Thank you!

Date of experience: May 18, 2022
Finland
3 reviews
1 helpful vote
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Best
April 22, 2022

Aordered some vans and they arrived a bit damaged. I was upset, but guys from zappos have changed it in no time

Date of experience: April 22, 2022
Finland
2 reviews
0 helpful votes
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Recommended
April 22, 2022

Nice and comfortable stuff. On top of it, staff is very friendly and ready to help find whatever you are looking for

Date of experience: April 21, 2022
Arizona
5 reviews
5 helpful votes
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I purchased a pair of safety boots through the Zappos Amazon Fulfillment site and they really really hurt my feet but they were from 2021 and I wanted to see if they can exchange them for for the same boot but a larger size. I knew it was a long shot but it's always worth a try seemingly it wasn't a very long time, about 3 months and I couldn't wear them very much because of the pain. So, when the rep kept repeating the policy I was like okay then I just have to throw the $160 safety boots away bc I am unable to wear them and she said "let me repeat it to you one more time". It was like speaking to a robot, a rude robot. Carhartt is a great brand, but the seller sucks!

Date of experience: March 7, 2022
Oregon
2 reviews
2 helpful votes
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I had a positive experience with Zappos. I like that they have a large selection, fast shipping and great service

Date of experience: February 16, 2022
Australia
2 reviews
0 helpful votes
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I want to say thank you for your excellent service and the best attitude towards customers. And of course, the quality is just on top

Date of experience: February 15, 2022
California
28 reviews
3 helpful votes
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Nice!
February 11, 2022

I liked their customer service. I noticed that if the product has lost its presentation, then they calmly make a return without too much fuss. But so far everything has come to me of high quality, although I have ordered several times.

Date of experience: February 10, 2022
Texas
2 reviews
1 helpful vote
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Wonderful Experience!
February 5, 2022

Easy to use website - convenient - great product selection. Would like to see quicker restocking on sizes in popular items.

Date of experience: February 4, 2022
India
13 reviews
3 helpful votes
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Furthermore, the shoe selection is amazing, the returns policy is unrivalled, and free shipping is a fantastic bonus that few competitors provide.

Date of experience: February 2, 2022
Austria
3 reviews
0 helpful votes
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Thank you for your wonderful work, I make an order not for the first time and very satisfied, oversized excellent delivery fast

Date of experience: January 24, 2022
Finland
2 reviews
0 helpful votes
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Thank you for the promptness. I liked everything.
Advantages: It is sewn qualitatively and fabric is qualitative, the Size approached.

Date of experience: January 10, 2022
Finland
2 reviews
0 helpful votes
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The service is good, the order was completed within the specified time, delivery on time, the managers are attentive and polite.
Advantages: It is sewn with high quality, the size corresponds

Date of experience: January 10, 2022
Finland
5 reviews
2 helpful votes
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Good service, the product matches the description, the clothes are well tailored. Recommend
Advantages: excellent soft fabric, interesting cut, colors.

Date of experience: January 10, 2022
Texas
5 reviews
3 helpful votes
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Very good service
December 24, 2021

Very good service, I bought a gift product for my mother and she received it without problems and on time.

Date of experience: December 23, 2021
Australia
3 reviews
0 helpful votes
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Good online store, website is very user-friendly, easy to order, product quality is excellent, delivery is fast

Date of experience: December 22, 2021
Australia
3 reviews
0 helpful votes
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Received a long-awaited parcel. I used very satisfied. The quality is excellent! Members responsive. Sent after payment quickly

Date of experience: December 22, 2021
Austria
3 reviews
0 helpful votes
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I want to note this store, there is an excellent attitude towards customers, a good selection of quality goods at affordable prices.

Date of experience: December 16, 2021
Seychelles
3 reviews
0 helpful votes
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I love this store! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!

Date of experience: December 13, 2021
Australia
2 reviews
0 helpful votes
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Thank you very much for the quality and efficiency of delivery, I will certainly recommend it to my friends. Thank you for your care and attention.

Date of experience: December 10, 2021