YumeTwinsReviews 324

I ordered my first yumetwins box in April. On April 14th my box was shipped. As of today, August 17, my box still has not arrived. I have reached out to YumeTwins customer service several times and each time the only responses I have gotten have essentially consisted of "keep waiting, your box should show up, if it gets sent back to us we will let you know". At least 2-3 interactions with them I have specifically asked how long do I have to wait for a refund or replacement and they have not ever answered that question. The level of customer service I have received about this issue is horrid. At this point I have contacted PayPal for a refund as it has now been over 4 months since the item was marked as shipped but has not arrived. PayPal thinks YumeTwins was trying to wait me out past the buyer protection so that I could not get my money back. I did order another box from this company between that box and now that went out through another shipping company. The initial box appeared to be stolen and they did sent out a replacement for that box after some frustration and making me do much of the work with communication with the shipping company and I did finally receive the replacement of that box. I strongly encourage buyer beware with this company. They have done nothing but give me the runaway and terrible customer service.

First time purchasing, and I love the items selected, all good quality and adorable as the box implies.

I paid for a 3 month subscription. I was then charged extra shipping without warning, which they claimed was due to the pandemic. There was no opportunity to refuse this. Their site has since been updated to say they'll charge extra, so at least you can see this. I received the 3rd box, but not the first two and all they say to do is wait. They have no tracking details to share, no updates and refuse a refund. This was something to cheer up my child while stuck at home so this has been a massive let down and a headache. Not to mention that I've had no issues with any other mail whatsoever.

So I first bought this box for me and my daughter to get cute things for us to share. I did this around the time the pandemic was just ramping up in the u.s. and because of that the mail was tenuous I was worried about getting anything. But I thought the cuteness would help take our minds off what was happening. Unfortunately our first box didn't reach us until July, we subscribed in April. That was a bummer but Yumi twins were easy to contact and helpful with trying to figure out when/if the box would ever arrive. Once it did arrive we loved it and I renewed my subscription the next day. The August box arrived quickly and with no trouble. Everything in it is super cute and most of the items are actually useful, ex. Ice pack, reusable bag. I would recommend highly, it brings a little joy to the day and adds a bit of cuteness that we could all use.

With everything currently going on in the world I need every penny I can save, back in April I bought a one month subscription for my wife's birthday since she liked the stuff in the May box (which has yet to be received due to current events). I tried my best to be sure I wasn't signing up for an auto-renewing subscription and thought I was safe. Mind they don't make this easy, it's a game of 'don't press the buttons and find the link' which is awful.

I somehow missed the email and charge for the June box. Probably because I didn't think I would be getting them, so I was extremely surprised when my wife brought up the fact that I had two more charges on my account for boxes. To put it frankly, I was pissed. I have tried to get a refund to which the company has responded with once a charge goes through it can't be refunded and that I did indeed sign up for a renewing subscription.

Some shady website design got me into this mess. For starters, I originally looked at the gift options for boxes. However at the time, buying a gift box never said I would be getting the May box, the only box my wife wanted. So, not wanting to risk messing up, I did start a monthly subscription and I guess misunderstood somethings due to the language the site used.

On top of that, I didn't verify my email until I realized the charges happened. Let that sink in. This company had no way of knowing that I would even receive their emails and I had no access to their site either. So from their perspective, the only way I was guaranteed to find out about the additional boxes was via a charge on my account. A charge that once put through, I have no way of refunding. You understand the problem here? They took my money with no way of knowing that I knew that those boxes were coming (and I didn't know). I am pretty sure that is theft.

I was charged for three boxes. I tried to cancel before being charged for the third box, but they make it nearly impossible to figure out how to cancel. Plus, 35 dollars just for it to be shipped as Sea Mail and have to pay ten dollars extra if you want air mail is a bit much. If I had ever received my packages rather than seeing "Refused" under the shipping area where it once said it was shipped then I might have a better story to tell. I have requested for a dispute today on the first box I made a purchase on and will provide more information when they hopefully contact me back.