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YouTube

2.3

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YouTube Reviews Summary

YouTube's reputation is increasingly marred by customer dissatisfaction, primarily due to excessive advertisements and perceived censorship. Users express frustration over the platform's reliance on ads, which disrupt viewing experiences and lead many to consider alternatives. Complaints about account suspensions and a lack of transparency regarding community guidelines further exacerbate concerns about customer service. While some users appreciate the vast array of content available, the overall sentiment indicates a growing discontent with YouTube's management practices, prompting calls for more user-friendly policies and a potential shift to competing platforms.

This summary is generated by AI, based on text from customer reviews

service
343
value
320
shipping
204
returns
205
quality
318

We monitor reviews for authenticity

Oregon
1 review
1 helpful vote
Follow Caitlin S.
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Right after Xmas I ordered two pairs of pants, received them 1/13/15 and one of the jeans had a hole in them (that was NOT supposed to be there). So I called THAT DAY and asked what I need to do to get an exchange... they said they would send me a return label (that would not cost me anything, as opposed to the one sent with the order) then I needed to send the pants back and wait 2-3 weeks for them to process sending me a new, unflawed pair of pants.

So I waited to receive this label that did not come. I had to repeatedly call... on 1/26/15,2/5/15, Mid Feb sometime, and again today 3/3/15. Each time there was an excuse, they apologized and said it could be the proper form wasn't entered, or there was a glitch in the system, WHATEVER. At one point they even got a supervisor to make sure it got sent, but even they failed to do their job. By now they should have offered to just send me a replacement pair of pants, without needing the flawed pair back. That wouldn't have cost the company very much, and the damage they have caused with this terrible experience has lost them a frequent customer who has spent $100's of dollars with them.

So when I called today 3/3/15, this lady Teresa, said that the label did get shipped... yesterday. WTF! I mean does customer service get any worse!? It took you 7 WEEKS to get a label shipped to me.

Alloy, you need to get your sh*t together. I've read a lot of reviews on here about how terrible your customer service is, especially when it comes to shipping things in a timely fashion.

You've definitely lost any future business from me.

Date of experience: March 3, 2015
Tennessee
1 review
1 helpful vote
Follow V R.
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I was looking for a website that had jeans that were long enough because im 5'7 & its not easy shopping for a tall person. So I ordered 3 pair from alloy and they were the right size, fit perfect and the length was actually long enough. I was worried after reading the other reviews that they weren't going to look as good as I hoped but they do! Fit amazing & look amazing! They delivered it on time even due to the weather delays we were having.
I will definitely be ordering from them again

Date of experience: February 26, 2015
New York
1 review
4 helpful votes
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Star needs to learn how to talk to customers. I should've cursed her out but I stayed calm. I wish I could rate her at a -5

Date of experience: February 23, 2015
New York
7 reviews
17 helpful votes
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Missing movies
February 19, 2015

Youtube advertises movies that are not available except through a subscription through some other provider.

If they cant show the movie why do they advertise it.

Its very frustrating and annoying.

No one wants to hear "sorry the movie is not available" time and again.

Date of experience: February 19, 2015
Germany
18 reviews
127 helpful votes
Follow Bill W.
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The site is most likely the best video sharing site. Period!

Date of experience: February 3, 2015
GB
4 reviews
2 helpful votes
Follow Mike S.
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I've had some long and fun nights thanks to YouTube and their users. So much epic on one site.

Date of experience: February 2, 2015
Colorado
6 reviews
4 helpful votes
Follow Terry L.
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Always have had great shopping. Their clothing line has tall womens' clothing. Returns were easy. Have not had to return many items. Raised two girls with Alloy.

Date of experience: December 28, 2014
Philippines
19 reviews
115 helpful votes
Follow Stafel D.
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It's fun to hang around in this website. I mostly watch it for laughs, music, and for pastime. It's great for, uh, procrastinating (hehe). It has some issues similar to GameFAQs, but most of are copyright related. The copyright lords like Viacom, WMG, UMG, Emimusic likes to strikes videos down whenever they can. And sometimes they strike for no reason at all.

Date of experience: December 20, 2014
Washington
4 reviews
14 helpful votes
Follow Jacob S.
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Youtube will allow anything online. It doesn't matter if the video has violence, language, hate speech, nudity, or anything else. The only stuff it removes is Copyrighted Videos & Music. It claims to have "Community Guidelines" but they are never enforced. Want to advocate the death of innocent people? Go ahead. Want to stalk someone on Youtube? Be free. Want to copy someone's account & slander their name? Have fun. Just don't put anything copyrighted on there. That's the only thing that they actually care about.

Date of experience: December 19, 2014
MD
3 reviews
2 helpful votes
Follow Tom I.
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Youtube have it all, as long as there is no nudity or inappropriate videos that are 18+... then you can find it here. Then again not every single music video or clips can be found on here. There are some I've seen years ago and now simply can't find anymore. For anything that is recent and modern though, you can find it here easily with simple search. This is a good palce for anyone watching music videos, anime, game reviews, tv shows, and much much more!

Date of experience: December 10, 2014
California
1 review
3 helpful votes
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I think this company is operating out of the country... horrible customer service and very sub par products... don't order from them. The company is awful

Date of experience: December 6, 2014
Pennsylvania
8 reviews
32 helpful votes
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I have a YouTube account, and it is an awesome place to post new videos. I look for great music and do it for good background work, for sounds. You just have to say you don't own the music melody, or so due to copyright standards. I love it, and it connects to google so your friends that you connect with can see your videos. Me and my pen-pal from London make videos together. Thank god for the inventing of the website of YouTube!

Date of experience: December 6, 2014
Utah
1 review
2 helpful votes
Follow MARIBEL G.
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ALLOY APPAREL has by far the worst customer service ever! Not only that, the process they run to conduct business needs an extreme makeover. I placed an order months ago and they assured me it would be fulfilled by a certain date, it never was, I called several times and spoke with many different reps and they all had different incorrect info, the order was never fulfilled, I asked for my money back. I will NEVER shop here again!

Date of experience: December 1, 2014
Georgia
7 reviews
29 helpful votes
Follow amanda a.
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I received an item that had a stain on it and then to make matters worse when i returned the item(out of my pocket) they tried to charge me for using their shipping label, which i did not use. When i called it took over an hour and 3 different people to refund me the shipping and they wanted my tracking info, which luckily i still had. This was my first time ordering from them but i really feel disrespected as a customer and will not be ordering again. Plus they're sales associates were very rude on the phone, not empathetic at all to my situation.

Date of experience: November 19, 2014
New Jersey
1 review
3 helpful votes
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Then sent me jeans with a busted zipper don't they inspect there clothing before they sent it out and the best they could do was 20% off my next order I get 30% with the coupon on the catalog bad customer service I will never order from there again.

Date of experience: November 13, 2014
Maryland
1 review
3 helpful votes
Follow Shelby C.
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I never write reviews but Alloy really peeved me this time. First off, I ordered three shirts. I received an email saying that two had shipped and one was back ordered -- fine, that's okay.

What I received was a shirt and a dress. I sent the dress back and was charged shipping costs even though Alloy messed up, and then they proceeded to charge me again for the shirt I never received and canceled the order on the third shirt.
WTF.

Date of experience: November 11, 2014
Massachusetts
1 review
3 helpful votes
Follow Tamia-Pope W.
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Based on the reviews I was scared that my jeans will arrive late and they would come in really low quality fashion. They came yesterday Nov, 7,2014 and they are spot on with timing, length and everything I asked for. But I'm afraid the quality is just mediocre one wash and they would shrink. One of my jeans smelled really bad of factory machinery. But other than that I finally have a pair long enough for my legs. It was an ok experience. I will give another review after 60 days to tell you if my jeans put up with the wash and if the color is still vibrant.

Date of experience: November 8, 2014
Ukraine
7 reviews
23 helpful votes
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You wanna watch just one video, but after an hour you wake up and realize that you've been watching different jokes for a long time. This site is incredibly addictive and I like it.

Date of experience: November 2, 2014
Georgia
1 review
4 helpful votes
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I bought 3 pants from Alloy thinking they were all good prices and extra long for my long legs so why not! I got them in the mail and tried them on. Horrible quality. The pants were all awkwardly fit and the colors were cheaper looking than showed in the catalog. Worst of all, I paid almost $13 for shipping and handling and then had to pay another $7 to ship the items back! I called customer service and the lady said that they charge for shipping if you send the items back and it's non refundable. What a rip off! So if a customer isn't satisifed with an item, they still lose more money just trying to send the item back! This place is a scam. No wonder they haven't opened up a real store. Their stuff is cheap quality and NOT worth the price

Date of experience: October 17, 2014
Bangladesh
3 reviews
3 helpful votes
Follow Tyrone H.
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I have my very own channel on there and i too can just get lost into the vast selection of videos. Even though there are many "trolls" on the site, it is very fun to argue with them.

Date of experience: October 16, 2014