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YouTube

2.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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YouTube Reviews Summary

YouTube's reputation is increasingly marred by customer dissatisfaction, primarily due to excessive advertisements and perceived censorship. Users express frustration over the platform's reliance on ads, which disrupt viewing experiences and lead many to consider alternatives. Complaints about account suspensions and a lack of transparency regarding community guidelines further exacerbate concerns about customer service. While some users appreciate the vast array of content available, the overall sentiment indicates a growing discontent with YouTube's management practices, prompting calls for more user-friendly policies and a potential shift to competing platforms.

This summary is generated by AI, based on text from customer reviews

service
343
value
320
shipping
204
returns
205
quality
318

We monitor reviews for authenticity

GB
10 reviews
7 helpful votes
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To many ads
November 3, 2018

Youtube start to bombard viewers with lots of ads, I mean 3-5 seconds is fine but if you start to force me watching 20 sec without a skip option is to much... just saying.

Date of experience: October 31, 2018
GB
3 reviews
2 helpful votes
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Its pretty good
November 2, 2018

Youtube is great because the videos load pretty fast if you have good internet, there's plenty of good content to choose from and you get recommendations based on your view history.

Date of experience: October 31, 2018
Poland
2 reviews
0 helpful votes
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The website is pretty great on pc, though recently the recommended videos are not new and in fact videos I have already watched so its kind of pointless. On mobile its not so great because the video stops when you lock the screen so you can't really use it for listening to music.

Date of experience: October 30, 2018
MD
1 review
3 helpful votes
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Actually they said I violated their policy, but how it's possible when there's no content on the channel? I'm just using it to watch videos and saved some music and video in the playlist.
At least they can explain why it was banned but I still think it's ridiculous.

Date of experience: October 26, 2018
France
4 reviews
24 helpful votes
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Commercial
October 28, 2018

Music is ok, quality is ok, but guys... COMMERCIALS. How many of them? Don't ask, in the past was like every 4 videos, now there is 4 in one video... I don't know if it's going to keep coming like that, I'm gonna quit youtube.

Date of experience: October 26, 2018
Lithuania
3 reviews
0 helpful votes
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So many good content
October 21, 2018

I always Youtube to watch videos and listen to my favorite music. This is one service I probably couldn't live without.

Date of experience: October 19, 2018
France
2 reviews
0 helpful votes
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Very good
October 19, 2018

I've realized how much I use youtube when it went down the previous day. Fortunately, it is back now and I can enjoy it further.

Date of experience: October 17, 2018
Texas
6 reviews
7 helpful votes
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Lil Nunni "Mazzi"
October 17, 2018

This is a very good video from Lil Nunni. He was 14 at the time. If you would like to see more, you can follow him on *******@lilnunni

Date of experience: October 15, 2018
GB
4 reviews
3 helpful votes
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Bombarded with adverts
September 26, 2018

FAR TOO MANY ADVERTS! Every single video I watch has an advert now. Some videos even have 2,3 or 4 plus adverts per video too. It is actually ridiculous. I feel like I watch more adverts than the actual videos now. Sort it out Youtube.

Date of experience: September 26, 2018
Virginia
7 reviews
35 helpful votes
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YouTube is where people make videos and people watch videos. It's fun and amazing for people who want to have fun.

EXCEPT:
-Lots of trolls and clickbait
-Expect your videos to be copyright claimed if your using clips from movies, tv shows, video games, or even music. That's right, fair use is said to exist on YouTube, but it doesn't.
-COPPA crap
-And all these small details that ruin the website
-Also, you gotta pay to see special content, but it's not worth it.

Date of experience: September 19, 2018
Georgia
5 reviews
13 helpful votes
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Awesome
September 18, 2018

You can find just about anything on YouTube, some informational stuff, music, entertainment, etc. Not everything is great, but I still think it's a good site.

Date of experience: September 17, 2018
New Jersey
3 reviews
4 helpful votes
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My review is nothing short or awsome. Did you want a review on my affiliate sponsors or youtube becouse i am just getting started and everyone loves the fact that there is a resource cociensios place to puchase items that are of little harm yo the environment

Date of experience: September 5, 2018
North Carolina
2 reviews
7 helpful votes
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BUYER BEWARE - Alloy used to be an amazing store with incredible customer service. It was my hidden gem for tall apparel at a reasonable cost. Not so much anymore!

Since going exclusively tall Alloy has ditched their care for their customer and become a terrible option for online. They may have done away with the "restocking fee" but after reading the details of their return policy and seeing that they have a "rejected return fee" if you don't return an item in all of its original packaging, as well as they do not do any sort of exchanges, so you are forced to pay shipping costs three times should the fit not be right (and well since every pair of jeans is made by a different company - no two fits are the same)... so that means you're paying almost $30 extra! CRAZY and so not worth it. And don't get me started on when you call the customer service line because they are RUDE.

So sad to see this gem of an option turn into what it has. I used to recommend it to every tall girl I met... now all I have to say is BUYER BEWARE.

Date of experience: September 1, 2018
France
8 reviews
31 helpful votes
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I'm on you tube all the time. It's got some great producers in the things I like watching, and there is some useful educational material.
The ads are annoying, since they interrupt the viewing, and are never interesting.
I like the way the site seems to feed me with new videos, and a lot of it isn't wrong. There's some Junk on there too, not always linked to the number of likes or views. But that's the downside of the web. Mostly it's very positive. I don't need a TV anymore.

Date of experience: August 9, 2018
Florida
76 reviews
124 helpful votes
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I have a large selection of youtubers I watch. There's a large variety of topics on YouTube. You can find anything on YouTube.

Date of experience: August 8, 2018
Alaska
1 review
7 helpful votes
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Youtube is BAD FOR VIDEO CREATORS. Youtube is not a good place to make money. If you make videos, do it for fun, not for money. Before you can be eligible to make money, you have to get a 1000 subscribers and 4000 hours of watch time. Once one of my channels met those goals, youtube took another 3 months just to tell me that they aren't going to turn monetization on for my channel! I had no way to discuss this with anyone. I have worked my butt off and my channel is exploding with millions of views, but I can't make any money. I had another channel full of good clean videos that I made myself, and the channel got instantly deleted 2 days ago with no explanation! I have read carefully through the community guidelines and I cannot find anything that looks like a violation. There is no way for me to find out for sure why it was deleted or if this could randomly happen again with another channel that I create. THEIR CUSTOMER SERVICE FOR BEGINNING CREATORS SUCKS. Unless you are really successful, expect to feel like you are being abused. If something unjust happens, expect to have no real way to do anything about it.

Date of experience: July 26, 2018
North Carolina
6 reviews
3 helpful votes
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Youtube is there.
June 23, 2018

First, Youtube is one of the only big video archival sites around so I have no interactions with a competitor, since there really is none that have the backing of Youtube. If there was such a competitor to compare YouTube with it would be easier to rate it as good or bad. They have smashed their competition to death because of just how fat they've gotten.
Second, Google is one of the biggest companies in the world and they actively use YouTube as their guinea-pig. Youtube Heroes? Obviously thats corporate as hell, why use YouTube Heroes to police the site when the site is COMMUNITY based. Why does YouTube need appointed officials of the community to be their "Heroes", and why does YouTube choose them themselves?
Third, Youtube Red is frankly not worth the price it is when Adblock does the exact same thing for nothing. The content on Red isn't even good enough to shell out the dough for. "I have premium so I know what I'm saying here"
Fourth, recently I've been recommended the same videos over and over and over and over and over AND OVER AND OVER again and I'm sick of autoplay throwing me back into the same rabbit hole over and over again! So they need to fix their recommended section.

Date of experience: June 22, 2018
GB
2 reviews
7 helpful votes
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Block Button Sucks
June 17, 2018

If I block someone on YouTube I don't want to see no trace of them. How is it that their channel comes up? That's the only think I don't like, it should mute them fully.

Date of experience: June 17, 2018
Turkiye
1 review
1 helpful vote
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3 WEEK DİET: Shed Up to 23 Pounds in 21 Days
The 3 Week Diet was created by nutritionist, personal trainer, and author Brian Flatt.

This program comes with a money-back guarantee and promises weight loss results between 12 and 23 pounds in 21 days.
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Date of experience: May 11, 2018
Ukraine
3 reviews
4 helpful votes
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The best
May 2, 2018

Everyone enjoys YouTube and there is a reason. Very nice interface. Friendly policy and excellent content!

Date of experience: May 1, 2018