Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of YouTube

YouTube

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate YouTube?
grey stargrey stargrey stargrey stargrey star

YouTube Reviews Summary

YouTube's reputation is increasingly marred by customer dissatisfaction, primarily due to excessive advertisements and perceived censorship. Users express frustration over the platform's reliance on ads, which disrupt viewing experiences and lead many to consider alternatives. Complaints about account suspensions and a lack of transparency regarding community guidelines further exacerbate concerns about customer service. While some users appreciate the vast array of content available, the overall sentiment indicates a growing discontent with YouTube's management practices, prompting calls for more user-friendly policies and a potential shift to competing platforms.

This summary is generated by AI, based on text from customer reviews

service
335
value
313
shipping
197
returns
199
quality
312

We monitor reviews for authenticity

Kazakhstan
7 reviews
2 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

Irreplaceable site
December 7, 2020

I like that you can find literally everything on YouTube. Seriously, whatever comes to your mind - it's all already on the site... Though recently a big amount of advertising has disappointed me, but the site is still irreplaceable.

Date of experience: December 5, 2020
California
1 review
6 helpful votes
Follow C. L.
Unfollow C. L.
Share Review
Report Review

Censorship
December 2, 2020

Weak excuse of a media channel, they will censor you, because they dont like the viewpoint even ed n if you follow their guidelines. That on top of being drowned in advertisements after advertisements... the site is a joke.

Date of experience: December 2, 2020
Texas
1 review
0 helpful votes
Follow Robert E.
Unfollow Robert E.
Share Review
Report Review

Boycott
November 30, 2020

All I get is videos that are year old or for 5 months old YouTube has gone to $#*! they are trash we are done boycott YouTube

Date of experience: November 30, 2020
Florida
2 reviews
6 helpful votes
Follow Obama P.
Unfollow Obama P.
Share Review
Report Review

Corruption
November 30, 2020

Youtube makes money off of Youtube channels that arent even monetized. They make money off of ads but the worst part is in this case the creators dont even gain anything from it which is stupid and corrupt.

Date of experience: November 30, 2020
South Carolina
1 review
0 helpful votes
Follow Lina S.
Unfollow Lina S.
Share Review
Report Review

BILLIE EILISH
November 27, 2020

To be honest i love billie eilish and the music videos are cool to look at, like billie raiding the mall. I LIKEY. But like some of the youtube videos need more views. And i dont want people nasty commenting they pickely fingers over my queen billie PERIODT GET A LIFE STOP BEING MEAN TO BILLIE. I DONT CARE IF YOUR COOMPOODER HATES IT I DONT CARE IF YO MAMA TELLS YA TO. STOP LIKE STOP. Enyweeezzy i tink yt is a nice website to listen to moosic on. And LIKE STOP CALLING BILLIE FAT OR I WILL COME TO YR HOUSE AND MURDER YOU. Ok but thank you youtube for being there since day one! Ok bye STOP HATING BILLIE I MEAN IT GET YR BUTT OFF OF HER AND MOVE ON. BYE!

Date of experience: November 27, 2020
Pennsylvania
1 review
2 helpful votes
Follow Louis I.
Unfollow Louis I.
Share Review
Report Review

The people on the site are what makes it. The people who make content and do great work to make entertaining things for anyone to watch for free are the whole of the site and now youtube has decided to put even more ads per each video as well as put them on videos that aren't being monetized by the creators themselves. On top of this the youtube staff is highly hypocritical as they will demonize videos for many things while also playing ads that are actively going against there terms of service. In my example I have reported many sexual explicit ads while some channels will lose there monetization for something as simple as swearing just for youtube to turn around and monetize it for themselves. I find what YouTube is doing is despicable considering anyone watching YouTube is there for the content created by others and YouTube has actively making the platform worse. I wish it wasnt like this and if these things where fixed I would give a five star review for the great people taking time from their own lives to make us content to enjoy for zero payment.

Date of experience: November 19, 2020
New York
2 reviews
29 helpful votes
Follow Vincent C.
Unfollow Vincent C.
Share Review
Report Review

YouTube was a great website a few years ago, but now not so much. For creators they will delete subscribers in order to eliminate monetization since when they do that the creator will not meet their monetization metrics of 1000 subscribers and 4000 watch hours. The platform was great until they got greedy and political. For users, the company arranges the search results according to their politics. Good news is it is still a good place to learn things.

Date of experience: November 19, 2020
Michigan
30 reviews
154 helpful votes
Follow Roger G.
Unfollow Roger G.
Share Review
Report Review

Getting really tired of these fascist Bay Area, West Coast tech companies censoring comments they don't like. These sites started off really cool at first back in the 2000s. There was little moderation, if any, they wanted you to use their site and have fun. Sometime around like 2012, 2013, things started to change, and moderation at these sites got really ridiculous. They value stupid people more than they value intelligent people, especially those who work. If you get into an argument and tell off someone who doesn't have their facts straight, you get punished for it. I've run into some really stupid people who didn't have their facts together. Lay the evidence on them and tell them off, and not long after, you get banned. I feel like I'm in Kindergarten.

The major problem with many of these sites is that when they realize they have no competition, the power gets to their heads and they feel like they can decide what you're allowed to say. The anti-masker stuff is proven wrong and stupid, I don't have a problem with that stuff being removed. Problem is, notorious anti-maskers and COVID hoaxers are allowed to remain on Youtube and Facebook, like Clay Travis and Outkick, but if you criticize politically correct nonsense, they ban you. They basically punish you by banning you without warning, taking all your subs and friends down with it, not even offering you a chance to get a copy. All because you didn't appeal to their liberal, "let's all be friends" San Francisco baloney.

Many of these sites treat their content creators even worse. You will hear decent guys complain all the time that their videos were demonetized. It's just silly. They have no competition and get away with murder. It really is time for Congress and Anti-trust to do something about it. And for the love of God, get these tech firms out of the Bay Area. The area is a big part of the reason the moderation at these sites is so weird.

Date of experience: November 16, 2020
Canada
10 reviews
12 helpful votes
Follow Fiona L.
Unfollow Fiona L.
Share Review
Report Review

Amazing!
November 18, 2020

YouTube is amazing! Search what you want up and there it is! The video you're looking for! I would totally recommend this to everyone. There are millions of videos to watch. YouTube is awesome!

Date of experience: November 16, 2020
Rhode Island
1 review
3 helpful votes
Follow b l.
Unfollow b l.
Share Review
Report Review

Cute videos but
November 13, 2020

Just another media that promotes police brutality and white supremacy. You will be insulted by every miscreant in the country and if you fire back, you get banned. I would highly suggest boycotting google

Date of experience: November 13, 2020
California
7 reviews
30 helpful votes
Follow Lori S.
Unfollow Lori S.
Share Review
Report Review

These people STINK!
November 8, 2020

YouTube might have been good at some point. It's devolved into a place to watch ads, and not much else. Users get kicked to the curb for NO REASON, then it's a hassle setting up a new account. They do NOTHING about the racist Trump supporters who love to bully others. Hmmm... I wonder if YouTube supports Trump, like FacistBook does? New sheriff in town, so they'd best rethink how they conduct themselves. NEVER PAY THESE PEOPLE! Watch free content if you can stomach the incessant ads but stay away from YouTube premium!

Date of experience: November 7, 2020
California
4 reviews
6 helpful votes
Follow Miss Z.
Unfollow Miss Z.
Share Review
Report Review

I No Longer Use YouTube
November 7, 2020

Their Anti-Nude Policy Or Anti-My Boobies Policy Sucks/Nobody Ever Gives Me A Damn Break/&I'am Broke

Date of experience: November 7, 2020
Indiana
1 review
1 helpful vote
Follow asi w.
Unfollow asi w.
Share Review
Report Review

Youtube premium
November 5, 2020

Eh its great not having to get ads every 5 seconds when watching videos and i like that i can still listen to my music even when i turn my phone off buttt every time i download a bunch of videos to watch when i'm around somewhere without WIFI, they mysteriously delete and than i have to keep redownloading just for them to download and a couple of hours later it pops up showing that i have no downloaded videos ugh so annoying.

Date of experience: November 5, 2020
New York
2 reviews
1 helpful vote
Follow Nadine E.
Unfollow Nadine E.
Share Review
Report Review

Always love to watch youtube, never gets boring with all the new content coming up, but it's abit hard to get monitized these days, hope youtube makes it easier someday

Date of experience: November 3, 2020
India
10 reviews
9 helpful votes
Follow Erica M.
Unfollow Erica M.
Share Review
Report Review

One of first choice
October 28, 2020

Whenever i want to know about how to do something or want want to learn anything its always my one of the first choice.

Date of experience: October 27, 2020
Colombia
2 reviews
0 helpful votes
Follow luis d.
Unfollow luis d.
Share Review
Report Review

Es muy bueno pra mi canal quiero tener mas suscritores para llegar ma s lejo gracias mi amigo por todo

Date of experience: October 26, 2020
West Virginia
3 reviews
5 helpful votes
Follow Brynashia C.
Unfollow Brynashia C.
Share Review
Report Review

YouTube
October 23, 2020

I was $#*!ing watching a video, and it keeps resetting everytime I try to watch a video. And then when I try to reload it slows down. It's starting to piss me off. And then there's people that are toxic. I legit can not take it anymore.

Date of experience: October 22, 2020
Canada
1 review
3 helpful votes
Follow Debra U.
Unfollow Debra U.
Share Review
Report Review

Don't like censoring
October 17, 2020

We don't like censoring. I don't like censoring of anyone. No one likes censoring. Why do they censor one side?

Date of experience: October 17, 2020
Texas
10 reviews
16 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

YouTube Comments
October 17, 2020

YouTube needs to re-evaluate their community standards. Some comments are sexual in nature, and some are just gay! YouTube is not a very family-friendly site.

Date of experience: October 16, 2020
Texas
22 reviews
40 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Used to be ok
October 16, 2020

I used to use this site all the time but their recent policy of deleting videos dubious of covid tells me that they no longer have any interest in free speech.
But then this is google and they are now effectively state supported.

Date of experience: October 16, 2020