YouFitReviews 124

I very rarely, if ever write reviews, so I hope there is something useful in this as you research and decide on a fitness club. I have been in the gym environment for nearly 30 years and decided on a double lime membership with my domestic partner at YouFit at a Phoenix location, Bethany Home Rd., if that helps. Management, (and there has been many in just a short few years, is outrageously unprofessional, with a severe lack of mindfulness towards the gym, its equipment, members, etc. I made one, very simple inquiry regarding the numerous "Out of Service" machines and equipment, and was very harshly told it was to be looked at in a couple weeks and to be patient, (as Coulter G., the new manager, was just getting acclimated to his new post). The story and rebuttals are all the same, as with each and every previous manager at this particular location, I can't speak to the others. Some of these concerns are still lingering nearly 3 years later. I had simply asked for some follow-up and an update thereafter, that follow-up of course never happened. More than a month awaiting word, I show up for a workout, amidst another wave of Covid, and there are no cleaning supplies. See photo for reference. I inquired about it, and was met with a terse response that it was a "Supply Issue." At this point, I asked for his name, he wouldn't provide it, nor would he provide his superiors name or contact information. I had to acquire, from a front desk associate, the corporate email. This interaction was recorded and he clearly made an effort to defame and embarrass me in the presence of other employees and members, my tolerance ended there. I left without a workout and drove to three different gyms in the area, all fully stocked! I was speechless. It took multiple emails to corporate for correspondence to finally reach an appropriate party, (a Sr. Director for this territory, whom oversees this manager). It took these inbetween interactions for Coulter to acknowledge it was his error in ordering). In the end this individual advocated for his employee instead of two, faithfully paying members, (of more than three years at the time of this particular situation). There is so much more to the story, and relevant details that will eventually come to light. Of course there are always two sides to every coin, but further scenarios persist and for the sake of a review, your time, and your money, it is encouraged and better spent at another gym. There are plenty more options that give a much more integrity based experience and upholds advocating for their members, as opposed to cultivating and condoning terrible management, poor leadership, and overall ugly business practices that you're sure to experience at YouFit. Hope this helps and good luck in your search for a fitness club. Stay healthy!