YOOX

Hello, I've been a Yoox customer for 11 years and I've never had such a problem with the goods I ordered or with a return! I'll explain the situation: I placed the order on Yoox.com on 09/15/2022. I wanted to give this watch as a gift to my girlfriend. By the way, the order status on Yoox.com is still SHIPPED (ORDER 1509Y8A*******). This means Yoox made a mistake and the status of this order was not corrected at all! After some time I contacted the Yoox partner seller by email and asked about the order because the shipping took too long. I was told that the order was probably lost in the post and they will send a new order, order number 1509Y8A*******-A. This information has not been updated at Yoox! On 10/01/2022 I still haven't received the order, contacted the Yoox partner again by email and said that I would like to cancel this order, because it was taking too long - my girlfriend's birthday was already over and I didn't need this watch anymore. The seller replied that a cancellation was no longer possible. The order was finally delivered on October 5th, 2022, but I was already on vacation. I contacted the seller and made it clear that I wanted to refuse this order because I no longer need it! The seller replied that I cannot refuse this order. I should accept them and then send them back. When I was on vacation, my neighbors took this order for me. Then I came back from vacation and wanted to return this order immediately. By the way, the order was very badly packed, so I stuck the box several times with a new white foil! After that I emailed the seller twice and got no response at all. This is proof that this seller is not serious and did not want this item back under any circumstances! Only when I reported a conflict situation to PayPal did the seller respond and say they didn't want to provide a returns form and I need to pay for the shipping bymyself. I did that too! I sent the item in the same condition as I received it! I didn't even open the packaging. I have witnesses who can prove that I did not open this package at all!

Here is the answer I received from Yoox via Paypal:
"Good morning, unfortunately the seller could not accept the return as the item was completely damaged and not compliant with their Return Policy. The package was returned to you at the seller's expense with UPS. Kind regards, YOOX"? How could it be?
This is really a scam and rip off, who can believe that I broke this watch and then sent it back? I wanted to return this item from the start because it took too long to ship. I did not even opened the package!
So now I now for sure, that this was a scam, the buyer from Romania was problematic from the beginning, and now it is clear that he is lying! I am now sure that this seller sent broken item to me from the start! This is fraud and I will refuse and not accept this shipment. I urgently demand my money back!

1. Yoox doesn't refund sales tax that was applied to the original purchase which is not only against the law but also against their own return policy.
2. Express shipping (3-5 business days) took much longer to receive.
3. All return shipping labels provided by Yoox had misprinted bar code.

You order one item they ship another and when you return they claim they didnt receive it... customer service is awful - all give the run around
Good thing i had documented emails and pictures

Be very wary before ordering here - put it on a card that will stand behind you

Sent me a jacket which tag metal chain was broken, not big issue so I contact them for 10% off as this tiny defective, they refuse that!

I ordered a pair of shoes in black. I got a pair in blue instead. I reported the problem, and they automatically said that they apologized for mischaracterizing the color but they do not have the black ones. They asked that I return for refund but I need to pay $7 for the return fee. I then complained out of principle and the customer service said in a sentence that it is their rule, and the rest of the email simply advertised their website and asked me to download their app. No shame!

The Express Shipping is a scam. Because Yoox states that it takes " 2-4 business days to ship" But no. That 2-4 business days is more like 8-10 days.
I would rather you stick with the free shipping instead of the "Fast 2-4 day Express Shipping"
And it has been 4 days but it still it says " In preparation"
In one of my Yoox orders, it took 6 days to ship. I ordered it on 8/18 and came on 8/26. Even though i chose express shipping. As a matter of fact, it shipped on 8/24 and arrived 8/26.

I had a package that was supposed to be delivered and never received it. I spoke to someone about a refund and asked could I speak with a manager and it was nothing they could do. My money was never refunded. Please don't order from them. This is a scam.

I ordered a Jacket fews ago and got a problem with the delivery. So i contacted the support of yoox, they said they are going to start an investigation and i should wait 8 days. I waited patiently to finally receiving an email that say they confirm that there is a problem with the delivery but won't refund me. Lost 330€. Don't order from Yoox, they will steal your money and time!

I ordered just once from them and it would be the last time. Customer service, condition of the clothes, wrong items, bot mails, late delivery... I can go on and on...
This web site is one of the worst I have ever use and I am buying on internet everyday and almost everything!
So unprofessional, they do not answer on my emails, I got only a partial refund (for one dress only), they sent one (of two) wrong dress (probably they sold my dress to someone else and they tried to push me to buy some ugly dress they sent me because the dress I have ordered is not available anymore... So... now I am waiting a refund for that dress too but no luck... Avoid this website and try other: Best secret, The outnet, Zalando, About you etc...

I placed my order on September 2. It's been 23 days and my order is still in preparation. I've been contacting customer service no one seems to know what's happening with my order. I even called but operator doesn't know anything either. Despite all my emails and inquiries no one is helping me. It's almost a month! Yoox that is very unprofessional.

Poor customer service, no communicatin waiting fo letter for weeks, waiting for refund for months!

The prices are good but the customer service is outsourced to the Philippines or somewhere and is beyond horrible. They have zero power to help you. I ordered and paid for 2 day shipping. 11 days later…after being reassured multiple times that they would have it to me in time for my big event, they cancelled it.
Only buy things from them that you can wait a MONTH to receive.

Every time I contact their customer service I have either robotic answers or they can't help me.

I received a damaged shoe box from my last order, and when I contacted them to warn them, they told me they can't do nothing…

When I pay 230€ for a luxury product I expect to receive a shoe box that is at least decent, not completely destroyed! Slightly damaged would be okay, but the box can only be thrown away in that state…

Extremely disappointed as usual of their CS.

That's a shame because they offer great products, sometimes great discounts and the shipping and returns are free from France.

My experience with Yoox has been hit and miss. Lately, I've had more misses than hits. The site recommends my sizes in shoes and clothing after plugging in measurements and comparing them to various brands. Yet, they can't seem to get the sizing right. Many of the items were small even though I ordered a size 6 and I am a 4-6 at best. I even wear a size 2 in certain brands.

On occasion, Yoox seems to misrepresent colors. For instance, I recently ordered a pair of "red" shoes. The only problem is... the shoes are not red. They may look sort of red in the photo, but they are not red in real life... And... they are not returnable. Oh well. Buyer beware.

I bought a jacket from Yoox and paid $20 for expedited shipping, which the website said meant receiving the item between two to four business days.
It didn't come. Customer Service would do nothing other than redirect the package back to UPS, and then charged me $18 for that transaction. They lie about expedited shipping times and then charge the customer to correct their own lie. When I asked the rep what the words "two to four business days" mean, she said "I don't know." Assinine and inane.

I was a long term customer of Yoox, but hadn't purchased from them since 2018. Recently I purchased a Calvin Klein wristwatch from them. From the get go there were problems with tracking and getting clarity about delivery. Since I am in the process of moving from New York to Canada my time is limited and I needed to know these specifics. When I finally received the watch it was not functional. It looked nice, but it simply did not work. Yoox's response when I inquired about a refund was to have it serviced for watch repair and they would refund me 15% of the cost of the watch for the repair. This was so absurd and offensive that I chose to not respond. When I informed my credit card company they were incredulous as well. I sent my credit card company the email with Yoox's 'solution' so as to process a credit on my card. I will never purchase from them again.

I've had an order "in preparation" for 4 days now. They recommend to contact customer service if the order is not shipped in 24 hours, how ever after several messages I was informed that the "preparation" to be shipped can take up to 7 days. So paying extra for any express shipping is utterly useless.

Also, the customer service replies 4/5 times with a copy-paste message, not even noting what the previous customer service rep has already told you.

All and all an absolute mess!

I am very much satisfied with my purchases from YOOX. I worked most of my life in the fashion industry and I find great buys there. I don't always purchase the most popular big names in the US.
I love low key unknown designer fashion and Italian quality. My favorite site to shop. Ordered my 3 month old grandson a nice made in Italy suit.
My daughter loved it and asked where's is he going with that suit on. I said on a date with his nonnina.
My 18 yr olds closet is full of clothing from YOOX. He's ready for school. I'm a real person if I were not satisfied I would let them have it. My experiences were all good. I returned some items back in 2019 and had no problem getting a refund.

I wish I never gave this site a chance even after reading all the negative reviews on here and very few good ones. I had ordered a sweater off Yoox early last week and paid extra for their ridiculous shipping fees and customs duties. A week later, no confirmation of shipping or tracking number is in sight. I highly doubt they even have this item in stock and are toying around with keeping my money. I had paid extra for the express shipping hoping it would be here in time for a special occasion, but I suppose that won't be happening.

The "cheap" prices you see are literally a gamble. This company seems to pick and choose when they actually want to work and send out items they may or may not have in stock. The very few positive reviews of this company are from people the company selectively decided to treat properly. I advise you to not take a chance and order from this site. I am extremely disappointed and judging by what everyone else had said, I will most likely have to initiate a charge back with my CC company because Yoox won't reply otherwise.