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They claim to manage your SEO and Website. They pretty much handcuff you to everything. They will mismanage your website, and flood umbrella content on your site that you do not approve of. (We are an Aesthetic Service, and they continued to advertise me as a Dermatologist) They say you can cancel at anytime but they force you to use their phone number they provide so you are tied to them.
Their hours to answer the phones are horrible. If you need a change to your website they will make the change, but they will not double check it.
They own your Google my business account and google plus page, but they lock it so you cant upload your photos. They honestly make everything really difficult. You are better off doing it youself. I would go godaddy with 24-7 support with people that know what they are doing and are a lot cheaper.
Yodle owes me thousands of dollars. Worst mistake I made opening my business. They teamed up with web.com or something, but Yodel will still suck. I took the time to write this, because they really are that bad.
Yodle is a total ripoff! Definitly STAY AWAY. You should actually send me 100$ as a gift for saving your $#*! for writing this.
I spoke with Miles and she was wonderful, experienced and very professional also helped me a great deal because I'm a novice at all of this new on line Ad's
She said she would also send me in an e-mail all the information she gave me so I would be able to play with it and learn how to use your service.
I had a great experience with Bonnie. She took her time and made sure I grasped everything needed and I even got a homework assignment!
I believe what Yodle promotes would be a good product if you have the time to do a lot of the upfront work associated with signing up. However, I was all for it with the initial sales call, but after prepaying for 6 months of the product, and then having my consultation call 5 days after signing up, I realized that I didn't have any time to do the set up as I was extremely busy at that time. They made it sound like there was no effort on my part except maybe 15 minutes a week, when in fact it required a lot more of my time that I did not have AFTER signing up. I thought that they were going to do a lot of the work for me, but it was not what I expected. I then called back right away and wanted to cancel my contract. It was ONLY 5 DAYS into the contract, and Yodle WOULD NOT LET ME CANCEL MY CONTRACT WITHOUT PAYING $495 FOR CANCELLING. They told me that "I will see it pay off in a couple of months and business will come to me." Well guess what? After more than 6 months went by, NOTHING! And it gets worse! NO ONE EVER EXPRESSED during the sales call ANYTHING about a hefty cancellation fee OR that my contract automatically gets renewed even at a higher level from month 7 and on. I repeated myself several times to want to cancel when I wanted to, and Yodle actually had the nerve to automatically renew my contract even at a higher rate per month WITHOUT ANY CONTACT, EMAILS OR PHONE CALLS to me! I realized the charges after seeing them on my credit card after the 8th month and called Yodle. IT REALLY GETS SILLY BEYOND THIS! Then they try to make me stay with them for a lesser amount per month when I don't know how many times I expressed I DON NOT WANT THEIR SERVICE! I would never trust this company, and they actually become phone bullies and will do anything to not hear NO. I'm sorry, this company may work for some businesses, but if you don't have the time and resources, DO NOT BE AS STUPID AS I WAS AND PREPAY FOR 6 MONTHS! This truly is a buyer beware situation. I'm ready to consult an attorney if no resolution!
Hi Jackie,
I work on the Corporate Communications Team here at Yodle and am truly sorry to hear you had a negative experience with our sales and customer service team. This is never the kind of experience we want our customers to have so I appreciate you bringing this to my attention. Thank you for also providing your client ID number; I work directly with senior management and will be sure to bring this issue to their attention. In the meantime, if you could please reach out to me at [email protected] or 646-768-3690, I would be happy to resolve your billing issue and I'd like to hear more about your experience so we can remedy this situation. Thank you!
For a small company starting in the HVAC industry, yodel has educated us into making successful website for our company. Heating and Air Man of VA.
Has been a giant leap in investment, but the return on investment is promising.
I'm a small business owner and this site has been super easy to use and straightforward. It's helping out immensely! Very pleased
She was extremely helpful with all of my questions and concerns. Her knowledge was able to guide me through parts of the dashboard that I was unsure about.
We really enjoyed talking with you today. You were so helpful and patient. We both feel like this could be very beneficial to his business. We both hope this will be very beneficial for you also. Thank you for your time and once again for your patience! We would rate your company as five stars as far as being very helpful
And courteous!
Yodle, so far has done everything they said they would do. The portal is easy to navigate and the tools are very beneficial to my business. I just had my first coaching call and it won't take long to master how I want to use this valueble tool to help grow my business
Very positive, good teaching
Easy way to market my business
Bonnie from Yodle did a fantastic job providing recommendations on how to better maximize everything Yodle has to offer. I am excited to implement her suggestions and await positive results.
Bonnie Jenkins walked me through the Dashboard in a most understandable way. I feel much more confident in using the Dashboard and learned things that I can put into practice TODAY. Thank you!
Today we called in to make some generally cosmetic changes to our new website.
Agent Michele could not have been more accommodating. At each change she reiterated her desire to "get it right". Refreshing in this day of all too often lip service customer response.
I am new to this whole social media presence. The people at Yodle have been very helpful in guiding me through the set up process and explaining how all this works. I especially want to say thank you to Miles Bloxson. She was very patient with me and did an outstanding job of explaining in detail the items we covered. She made my learning session very enjoyable. I hope I get to deal with her again in one of my follow up sessions.
I like the concept, all the marketing help, and the lead info to make my business more successful
I received caring, knowledgeable, exceptional care from Paul. He was helpful, upbeat, patient and interested in helping.
I love how they stay on top of your campaign to make sure you're doing everything you need to do to grow your business
Miles did a great job walking me through the communication, web presence, and contact tabs. Very helpful and I am grateful!
Justin
My set up call was comprehensive, yet easy to follow. I was patiently guided through all the faucets of the Yodle platform and all my questions were answered fully.
We started up with Yodle at the beginning of 2015 and have been using there services right at a year now. We definitely saw a spike in overall leads from there services which turned in to more work. Keeping track of leads that where generated from Yodle is easy to do and the ability to listen to the phone conversations are a great feature for a small company like ours.
Making changes to the website takes a bit of leg work, but they are quick to respond and help out at the customer care department.
The only reason I would not give them a 5 star rating is that the web page they provide you with is very limited. It would be nice to have a few more options to choose from. Once you start trying to customize there website to fit your business, you'll know what I mean.
I would recommend Yodle to other small business owners.
Hi Forrest,
Thank you for taking the time to provide feedback and I want to apologize for the trouble you have had updating and managing your website. We strive to provide our customers with low-cost, effective marketing solutions that are supported by a team of dedicated customer service staff. While I understand you did not have this same experience, the majority of our customers do have success with our marketing solutions including SEO and adversites, you can see some of their success stories online here: http://www.yodle.com/success-stories. If you could, please reach out to me so I can look into resolving these issues and circulate the feedback to our senior management. You can reach me at 646-768-3690 or [email protected]. Thank you!