YellowPages.caReviews 412

I don't usually get annoyed enough to write a negative review but this time I make an exception. First off the cost of my add increased by about 46% when it renewed in May. I let that go at the time. But it is now September and the ad just is not bringing in business when compared to other less expensive ads so I called to cancel. I was told that I am locked into that amount till May 1 /20 on a contract that I don't recall agreeing to after the first year. The customer person did not care one bit that I was not receiving value for my money. Apparently to them the only thing important is the cash in their pockets. I regret ever doing business with them. I would never treat my customers the way they treated me.

READ THIS BEFORE ADVERTISING:
It started with a customer replying to our ad through their messaging system. We got the message: we just couldn't reply. This happened several times, and was reported each time. They told me it would take up to 24 hours, each time. Last time it took several days. We had no way to reply to requests for quotes. We looked very bad. Telling a customer you are sorry for calling back days later, and then saying the delay was because of yellow pages? Not sounding good right? They really, honestly, dont care. We are known for quick replies. Now all of the positive reviews are out the window because I have no intention of allowing Yellow Pages to keep impacting my business negatively. I asked for help. They cant even bother responding to 2 emails I have sent. I am getting my invoices from them regularly: that you can count on.

Mark, Affordable Cleaning Services, New Brunwick Canada
*******@gmail.com

My company has been using Yellow Pages for two years now and every year they get worse. I paid them to build me a website, they did not optimize it. Better yet they told me it would be an addition cost to optimize it even though I am still paying a monthly website management and service fee. They also like to randomly increase pricing due to "inflation". Twice this year I have had random "extra's" billed to me, when you call the customer service to get an explanation they are incapable of giving you one and when you ask for a manager they are always conveniently "gone for the day". Most recently I found my bill was $140 plus change over the usual amount and when I called to ask why they told me it was the new billing system charging me to make up for a discount I got back in October 2018. Of course the manager yet again had left the building.

I wanted to cancel as my listing was not what I wanted in the first place. Their google ranking is awful, there is not point NO ONE will find you on yellow pages. They will fill your head with lies, they are good at sales to get you hooked and that is it.

They AUTO renewed you without property disclosing anything. I refuse to pay past the point I wanted to cancel and they call me daily, to the point of harassment!

SONIA never returns emails so unprofessional. SHARE the word I do a networking group and so many people have had the same experience. They uses to be good 10 years ago, They should go back to printing phone-books. Call Google Ad Words instead that is worth the money!

I have a small business and they run my site for me. It's okay, nothing super special. But every time I need to make a change on my menus, I send in the PDF and often I need to speak with 2- 3 different people to get them to do an update as no one seems to know how to do it. Also every time they say the update will be completed in 2-3 days it takes WEEKS. I even have a reference numbers, but when I call to confirm why it wasn't completed in the time they specified they never have an answer and I need to go through the whole process a second time until I can finally have the changes completed.

Very inefficient and, I find that the people on the customer service line need a bit more training with how they manage customers, what products they provide and what types of promises they give.

My husband and I owned and operated a small business in 2015-2017. We contacted Yellow Pages to inquire about their services and somehow got locked into a 1 year verbally agreed contract which could not be cancelled until we paid out the full year. We didn't find any of this out until after we received the first bill and called and attempted to cancel. Which after the first cancellation request, they told us they would cancel. However, when we got a second bill the next month and called again, that's when they told us it can't be cancelled until we've paid the bills and even then we'd have to fulfill the full year's 'agreement'. We refused to pay since they hadn't been honest with us and hadn't even provided any services. They continued harassing and billing us even after we closed our business and moved. Then, last year they sent us a new letter threatening to take legal action if we didn't pay within so many days. We attempted to contact them several times about this but gave up when no one would answer or return our calls or emails. It didn't stop them from continually billing us though! Then today (4/7/19) they had their lawyer from CLT call and give us an ultimatum: We had until 3pm eastern time to pay $5298. 15 as their settlement offering otherwise they'd sue us for over $10,000. We weighed the pros and cons and concluded not to take further risks by fighting and therefore paid the money. We asked for a written agreement and/or recording of the phone call confirming full release of any obligations to YP if we made the payment (prior to) but they refused to send anything until after the payment was made and on the following day (So we made our own recording). We'll see if they come through with it tomorrow. This entire business practice is outrageous and extortion at it's best. We want our money back and for this company to be shut down permanently.

The yellow pages company is the absolute worst I have ever dealt with. At the time of starting my company I thought it would be a great tool to try out for advertising. 9 months later they hadn't really done anything for me and when I had a concern and needed to contact them I waited on hold on the phone for over an hour (learn from my mistake and use email because they are now going back and telling me phone conversations I had with them never happened). Ok so 9 months into my contract (January 2018) I am ready to cancel and I know I have to let them know 3 months in advance (which is also bullcrap if you ask me), I contact them via email to keep my paper trail and begin the cancellation process, they continue to send me bills in the mail and every time I contact them to have the bills stopped they tell me that they will charge me then reimburse my bill have it total 0$ which is where my account should sit.

After months and months of calling and emailing with one of the manager Kalvin L and he assured me time and time again that the contract for 2018 was wrongfully opened on their end and as of May 2019 all the bills would stop and the contracts would be done. Now that it is June 2019 and I DID RECEIVE a bill for May of 2019 I am back to arguing with him that I still owe money from 2018 (a year that I did not even have a contract with YP).

Please please please do not ever sign a contract with YELLOW PAGES they are complete scam artists and will never let your contract end regardless of what you do, who you talk to, what you pay, you will continue to receive bills from them.

You signed a contract that says you need to cancel your service 3 months before the renewal date. They certainly don't make it clear and then you need to remember to do it. They will be happy to renew a brand new 1 year contract and have you on the hook for the next year if you forget. They don't call to see if you want to continue, or if you are happy with the service you're receiving... They just want you to keep paying. You'll get nowhere by calling in about it other than making this the last contract when it expires.

I requested copies of Yellow pages and white pages and was promised delivery twice but they were never delivered. When I complained about the failure to deliver I was told that they had been delivered in my neighbourhood previously in the spring. Strange; none of my neighbours received them either. I miss the ease of use these books provided as I am a senior and the online YP do not show many ads that businesses spend tens of thousands of dollars on for advertising. Businesses are being ripped off by YP as are consumers whom they continually refuse to deliver the book.

The extremely poor service and apparent lies about past and future deliveries do not even warrant a one star rating and my rating would actually be Zero stars. Do not trust this company.

I found that I got no business from my ad and after I closed my business, I could not close my account until my annual renewal date. I had understood it was monthly commitment. When I asked to speak to a manager, the call-taker refused.

So my payments over a year and four months bought me nothing. I had other sources of business, however, in the end I closed the business. When I attempted to close the account, I was told that I had to pay for it for another eight months. I just do not see this company as an outfit to do business with.