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Xplornet.ca Reviews Summary
The company demonstrates a commitment to customer engagement, as evidenced by proactive communication regarding service availability. However, significant concerns arise regarding the execution of service appointments, with reports of unprepared technicians leading to dissatisfaction. Customers express frustration over inadequate service delivery, which undermines the overall experience and raises reliability issues. While there are positive indicators of responsiveness, the inconsistency in service quality and follow-through suggests a need for improved training and operational protocols. Addressing these weaknesses could enhance customer satisfaction and solidify the company's reputation in the competitive market.
This summary is generated by AI, based on text from customer reviews
Called them to enquire about internet, they told me my area was within their service area. Made an appointment for a technician, he arrived unprepared, I had to lend him my ladders and after 20 mins just says sorry you don't get a signal here. Left my ladders out and my gate wide open. I am on my phone to Telus to cancel my cancellation of services!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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