Xoom CorporationReviews 53

The cost of transfer between PayPal prepaid and a bank account is extremely high. I opened a bank account today and wanted to transfer 5000 to new account and the fee was 99 dollars. In addition they only let you transfer 2,999 a day at 57 dollar transaction. This is robbery and PayPal should be ashamed!

If I could give zero star I would
If I could give zero star I would! Transferred money, recipient did not receive but money has still been taken from my account. Called company twice in which I was told company would review and refund money that was over ten days ago and nothing. Very disappointed!

3 years I used them with minimal issues. It's been 7 days since my employer transferred my paycheck to me thru Xoom. They have a tracking number they don't ever update since day 1. Their customer service is outsourced to India call centers, so they can't help with anything at all and are very rude. No one from Xoom has reached out to my employer or answered his emails. They literally stole my paycheck! DO NOT USE XOOM ANYMORE!

After trying to transfer money that was paid to me from a survey participation, I now am overdrawn in my personal bank account because Xoom took it from there instead of from the company that paid me account. And now I'M OVERDRAWN with my personal account! After I receive the pay from the company I WILL NEVER USE XOOM PAYPAL AGAIN!

The agents are not good in English. The phone line super bad and the agents instructs me to ask the question and not consider the phone line issue. They keep transferring from one department to other. I feel Xoom is useless. Don't use them.

I have been using PayPal for years without any problem, but recently wanted to send $2000 to my sister in Indonesia, and used Xoom. Since there was a limit for money transfer to Indonesia, I had to do it twice. The first one, I sent $1000. I received an email from their verification department saying that my money transfer would be canceled if I did not contact them by phone. I contacted them, but I had to wait for about an hour to reach the verification department. They asked me some information (my name, address, email, date of birth, purpose, relationship with the recipient), and eventually they approved the transfer. I asked them if this verification process would be done every time I sent money. They said that this was just one time verification.

Then, I sent the remaining $1000 just after the first $1000 has been approved. The next day, I received again an email from the verification department, asking me again about the purpose of the transfer and my relationship with the recipient and also how frequent I would send money to my sister. These were just absurd questions. I already told them that the recipient was my sister. Also, I have never heard from my bank questioning me how many times I want to send money to my sister or my mom (I sent money to them many times thru my bank). They canceled the transfer because they said that they could not complete the verification. I just cannot believe that such a company exists.

I used Xoom after winning $700 on Draft Kings Sportsbook. I checked my account the next morning and they took out $700 instead of depositing it! When I called customer service, they said they do that to verify the account. So you take out my money to verify the account? What kind of sense does that make? I called my bank to put a stop payment on their withdrawal. I don't trust them and now never will.

Their service is excellent HOWEVER there is one freaking problem and that is they charge your credit card as CASH ADVANCE and not as a normal transaction as they used to in the past. Hence YOU GET HIT WITH CASH ADVANCE FEES AND DAILY INTEREST FROM YOUR CREDIT CARD COMPANY.

In that case, it is better to send money through Western Union or a similar service since they have changed their ways of processing the credit card. I have used several times in the past for money transfer and never did they charge me as cash advance, NOW all of a sudden they change their policies.
NEVER GONNA USE THEM

Xoom money transfer I'd rediculous on a whole different level. I've had a transaction done since Tuesday even till now I cannot receive my funds. After waiting hour to talk to someone. They had no information to give me. Only could tell me there having technical problems. ( Duh! I think I figured that out on my own) question is what did they do to fix it nothing. Customer service is past horrible. I got hung up on by a supervisor for asking about my money that I have worked hard for. Your agents are rude, very uninformed on the business as a whole. I have had several problems with Xoom/paypal. Why won't this company do the right thing. They have done an update to the system and now everything is messed up. Xoom stole my money and I want it now. Not when they decide to give it back. They are the worst. Im currently looking at other ways. I wish I could some how effect you guys stock, the. You would make your business better. What if your stock came crashing down by misfortune. Because you guys sure run it like abpenny stock company. Why do I have to talk to someone who doesn't know a thing about transferring money. Most of theses agents that pick up are so dumb and unhelpful, I doubt most of them have a highschool diploma. I'm tired of this. You people outsource the work to 3rd world countries to payless and still are garbage. Jamaica is a big outsource for big companies trying to pay people less, and it shows in your company. The reason why h guys have business is because western union is double garbage and money gram even worse trash. I would like my money and zoo. To stop holding on to my funds. I will be doing wire transfer from now on. I rather pay the extra at least I know my money won't be held captive without any answers. This is bad. You guys are just giving me the run around because you guys system is failing you guys... XOOM I WANT MY MONEY... XOOM I WANT MY MONEY... CUSTOMER SERVICE SUCKS... HORRIBLE BUSINESS... OPERATES LIKE A BACKDOOR BUSINESS.

I used them to transfer funds out of my bank account into a Fidelty investment account. They took the money but it never made it into my Fidelity account. They are slow to respond and its all done via email. You have no recourse to get your money back. They state in the email denying the claim and saying they deposited the money and that if I want documentation to click a hot link and submit my request. The link doesn't work. Fidelity provided documentation without me requesting it that the deposit wasn't made. I forwarded it to xoom customer service to no avail. DO NOT USE THEIR SERVICE unless you're prepared to lose your money or hire an attorney.

Sent money on Jan 20th it is now January 26th i have been compliant sent everything they asked for and nothing! Still delayed!

In order to transfer money from my PayPal account to my bank account I was forced to use Xoom. I followed the instructions and shortly thereafter received a message more info required however xoom did not specify what info. I tried emailing, I get assigned a case number and told someone would follow up but no one follows up. When i attempt to call the number provided the messages says too busy, call back and hangs out. This company is the worst holding My Money hostage and I have no way to retrieve it. Do not use this service or Pay Pal for enabling this.

Send money thru Xoom from US to India. Got the notification that it is credited in recipient's account. I contacted customer service - It took 45 mins of repeated dials to finally get to hear a human voice at the other end. It seems like they have to check with the backend partner and confirm on the transaction status. Xoom could not give an ETA for the resolution. Service agent was so rude and abruptly disconnected my call stating there is no further update on this transaction.

Xoom Impact on PayPal
December 21,2020

I have been a PayPal customer for many years and like the basic service very much. -- and still do.

Then PayPal acquired xoom and forced cash transfers to individuals through that company. What a complete and total disaster. I was trying to transfer $1,000 from Massachusetts to a friend in Pennsylvania, a transaction that used to take 1 to 2 minutes when PayPal was handling those transactions.

I just got off the phone after 6 hours of trying to get verified on xoom to move the money. I uploaded a passport and a scan of the required bank statement. Passport was OK, scan of bank statement not good enough (though this wasn't mentioned on the upload page). No, you have to go to the bank for the its copy of the statement, download it to your computer then upload only that version in PDF format to xoom

And I'm still not done. Another 24 hours to review documentation is ahead, not to mention delay on the receiver side.

This company does not have access to the PayPal database so has to independently verify what PayPal already knows.

PayPal's reputation is going to be greatly negatively impacted by xoom, if my experience is a guide.

Stay away from this company for cash transfers. Find another vendor that does not torture you to do a transfer as simple as this one is. Western Union comes to mind.

Outraging experience.
To make a small transfer, I was requested to provide:
Bank statement
Passport
Payslips
I wasted about 40 mins on the phone answering questions about my household income, my profession, etc.
Employees are extremely incompetent - they don't know where London is (it's not a joke!)

I initiated transfer on 02/11/20, then had to pass this quiz and provide all possible documents, then they were thinking until 05/11/20 and finally - miracle - confirmed a transfer.
When Mum came to the bank to receive the money (06/11/20), she was told the transfer cancelled (!).
No email or text notifications - absolutely nothing.
It's late night of 06/11/20, and money still hasn't been refunded - so XOOM literally STOLE MY MONEY.
I sent 2 emails to them, no answer at all. My Paypal balance is empty, no refund.
I don't know what to do. It looks like robbery.
Transaction *******5660

Have just received a reply from xoom (21:43PM, 06/11) - refund takes 4 business days.
So, they will be keeping my money for 10 days using them as free funds to play on Forex.
Xoom is not regulated by FCA and they are not regulated by any rules. Pure laundry service

Another update - today is 10/11/20,17:10. Refund is still pending, no reply from Customer service at all.
I understand that it was very profitable to use my funds playing on Forex during US election disaster. Is Paypal / ebay / xoom in so deep debts that it has these transaction delays? Reading feedbacks it sounds like a MONEY PYRAMID. It looks like they have serious finance problems. And they are NOT REGULATED BY FCA.

My family send me money from usa to mx.Its been 5 buisness days and nothing again they got the money same instead but again hold it for ever so they can realize it. My family is trying to cancell now but are giving the run runaround. Its fraustrated. This is the first time I use this service and will be the last... if u guys need fast transfer this is not the place... they will take for ever... they dont transfer saturday or Sunday so now I have to wait till monday...

I used this service for more than two years and had no issues until last month. The site would no longer process my transfers. It took forever to get a live person on the phone and then they put me on hold for an hour.
When they returned to call they said they didn't know why my account did not work and wanted to put me on hold again. I asked if they could contact me when the issue is resolved but to date no one has contacted me. I've sent multiple emails to customer service but I get no reply.
I've had to use another service but am puzzled as to why a business would treat customers like this. I could only think that they have more business than they need.
Poor experience

I worked 3 jobs while in the US and when I got back home my debit card was stolen and I didn't have access to my US account. One would think that in sending your own money to yourself would not be much that of a big deal. I have tuition to pay and it has been over a month now and I have not received my money. They tell you to send bank statements yet you have to wait on them to complete an investigation. Fact of the matter is they don't have control over anything. They send your money to a third party and you have to call and call and call but nothing else gets done. So while my university is adding late fees and them giving you the back and forth, let's just say it would have been best if I booked a plane ticket from Jamaica to the US and visit my bank there for them to do a wire transfer. RIDICULOUS COMPANY! DO NOT USE!