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Weather Underground

1.4

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Weather Underground Reviews Summary

Weather Underground has a rating of 1.4 stars from 665 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Weather Underground most frequently mention weather channel, day forecast and many years. Weather Underground ranks 46th among Weather sites.

service
23
value
19
shipping
4
returns
4
quality
23

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Texas
1 review
6 helpful votes
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What a let down
September 8, 2018

The common consensus is that this site used to be everyone's go-to for weather information. But like the other reviews I must agree that it's pointless to visit this site now. All the ads and inability to load properly have made this site absolutely terrible. To make matters worse the radar rarely works and seems to only work when there's not a cloud in the sky. When it's about to rain and I need to see the radar it always says "radar down for maintenance." It's a shame they have let this site go to complete garbage. I'll never use the site again after 15 years of using it almost every day.

Date of experience: September 7, 2018
District of Columbia
2 reviews
5 helpful votes
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Used to be great
September 5, 2018

Used to love this site. Sensible design, reliable. Much better than weather.com.

Now weather.com has destroyed it. "Not available now. Try again later."

Forget this app.

Date of experience: September 4, 2018
South Africa
1 review
2 helpful votes
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WU used be my first click when wanting to know about weather countrywide and local. Since the revamp in 2017 it has become a clunky unpredictable resource.

Date of experience: September 4, 2018
Nevada
2 reviews
12 helpful votes
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How many years went by having trouble just opening the page to finally able to use I can move the mouse about with out stall also.

Date of experience: August 29, 2018
Illinois
1 review
6 helpful votes
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And I can't get a response from WU. The homepage instructions for doing this don't work. I can't delete favorites or rearrange cities on top favorites bar. This should be simple but it seems WU has become too fancy and unresponsive with time. I'm switching to the (ugh)Westher Channel

Date of experience: August 28, 2018
Hawaii
4 reviews
3 helpful votes
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Worst timing ever! Not only would the map no longer display on my phone, even accessed via the browser on my computer, it was frozen. When it really counts, go directly to NOAA.

Date of experience: August 25, 2018
Georgia
1 review
4 helpful votes
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Has gotten unusable
August 25, 2018

Used to be my goto weather... don't even bother anymore... takes forever to load... and forever to react... hello accuweather

Date of experience: August 25, 2018
New York
1 review
10 helpful votes
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For the last several months I have been having lots of issues with what used to be my favorite weather app. I subscribe to it, as well as the premium version for my laptop. As time moves forward, both are becoming less and less functional, to the point where at least 50% of the time my droid app tells me to "Please try again
Later" or just crashes outright.
As I started surfing the web to see if anyone else is having similar problems,... wow... how enlightening to see the same remarks over and over and over
Again. For example: https://www.sitejabber.com/reviews/wunderground.com
I found 2 more review sites mapping the same issues. Seems that since
IBM and/or The Weather Channel bought out WU there has been what appears
To be a concerted effort to reduce functionality and reliability in order to push users into Weather.com content. If that is the goal, it seems quite successful and at the same time, sad, to destroy what was a GREAT Application.

I come from an industry which uses the same tactics on it's competition: buy them out, particularly if they have a better product, then simply eliminate them (laying everyone off and selling off any assets). No more competition. So much for the myth: The better product wins. Not in THIS world anymore.

I shall let my subscriptions lapse and relieve WU of any further obligations to present a better product.

Member since April 2016

Date of experience: August 22, 2018
Arkansas
1 review
11 helpful votes
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WU used to be great, but since IBM took over they have continually gone down hill.
Mobile app has trouble all the time. Radar doesn't update properly. PWS stations are intermittent, and customer service is non existent. It's sad to see what was once a staple in the weather community allowed to wither and die.

Date of experience: August 19, 2018
Vermont
1 review
3 helpful votes
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This is one of the best weather sites, but I rarely use it because it is offensively slow. It's clear that many others share this opinion, so I can't imagine why they don't change their slow loading ads for quick gifs, or whatever. They would get high ratings, and consequently, better ad revenue. It's truly a mystery to me that any company would think this is wise marketing.

Date of experience: August 16, 2018
GB
1 review
3 helpful votes
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Over half the times I try and open the app I just get "Try again later". No explanation just that. It used to be great. Only way it will change is if the advertisers start coming off the site. Which they should because they aren't getting what they pay for.

Date of experience: August 9, 2018
Illinois
1 review
4 helpful votes
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Try Again
August 9, 2018

I am like others - it used to be great, but lately all I get is "Try again later ". Well, my try again later is going to be a different website!

Date of experience: August 8, 2018
Tennessee
1 review
8 helpful votes
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From Best to Worst!
August 1, 2018

The Wundermap link on my full-feature laptop no longer brings up the map underlay! All I get is the radar against a background of a blue-on-blue grid with no physical or map features whatsoever. Not much help when you're trying to track storms or lightning.

As others have said - "from the best to the worst". Shame on TWC for making this happen. And their own website isn't much better.

Date of experience: August 1, 2018
Pennsylvania
1 review
6 helpful votes
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Is there an echo?
August 1, 2018

I echo the sentiments of many here when I say this used to be THE SITE for all my weather needs, and now it swirls in the toilet bowl of websites that I expect it will die soon What was great is now a shell. I'll not be renewing my $5 annual membership. I can get more bang for my buck with free Intellicast and an ad blocker.

Date of experience: August 1, 2018
North Carolina
2 reviews
26 helpful votes
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When the Weather Channel bought WeatherUnderground, they first thing they did was to start removing functionality. So I moved to WUStorm thatbstill had all the old data. Then the Weather Channel derogated Storm and forced users to switch to StormRadar which again lost all its useful functionality.

The Weather Channel keeps buying and ruining my favorite weather apps. Its like the weather channel doesnt actually want people to know what the weather is, so they keep buying up competitors and instead of adopting it they eliminate the functionality that made people want them.

Date of experience: July 23, 2018
North Carolina
1 review
15 helpful votes
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Try again later
July 22, 2018

Weather Underground for years had quick concise easy to use information. Now most of the time the site responds, "Try again later." This goes on and on, day after day. Then it wakes up and is great for a few hours. The manager and director of the site apparently don't care or work for a competitor.
"Try again later"
"Try again later"
"Try again later"

Date of experience: July 22, 2018
North Carolina
1 review
16 helpful votes
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I noticed it last summer when TWC bought them. First Wundermap stopped working and no longer even shows hurricane tracks. Then local radar started to say "Site Down". Then I was told it was my browser, nope. I tried an Iphone, Android tablet, Win7 desktop and Ubuntu desktop, and every browser I could find. It's their website. Now they seemed to have improved the local radar from crashing but if you tilt the radar the time changed. If you zoom the radar the time changes. You can see the latest in full screen then zoom and it jumps back two or three images. I can't look at the cross sections of thunderstorms anymore.
The Tropical page is now worthless, no invests, terrible if even there spaghetti models.
I've been a paid member since Sept 1997 and that's ending. Up until a year ago I didn't even need other weather sites, now I don't even use them. Sad, very sad. The only thing worth reading now is Cat 6 blog.
Weather Underground under the control of Dr Jeff Masters was the best of the best, light years better than any other site. Even Bob Henson doesn't review in Cat 6 as good as Masters.
Once the go to all you needed site is now garbage. So sad. And I've complained and they ignore it. They don't care. TWC now rules. Which went bad about 2000 or so. Now TWC is entertainment not weather. And they ruined WU. So so sad.

Date of experience: July 19, 2018
North Carolina
1 review
8 helpful votes
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Abilmally slow
July 17, 2018

WU's web and apps used to be used by all of my family. However, it has gotten so bloated and slow that we've written it off as a waste. Don't know who's heading up the site development, but they have certainly ruined a once good web site!

Date of experience: July 17, 2018
Florida
2 reviews
6 helpful votes
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Used to be so good.
July 16, 2018

I have used you weather underground app for almost 3 years on the same phone. It used to be great but slowly its performance has gone from bad to terrible and there is no technical support responding. It crashes every time I open it and it crashes until I close everything running in the background, then it might work. The same goes for my wife and my adult kids. I did give it 1 star for once when you do get it up and running it works good. Thank You

Date of experience: July 16, 2018
Canada
1 review
8 helpful votes
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Useless
July 13, 2018

Wundermap does not work. They do not respond to questions. Guess they just don't give a fig about anyone but their own nerds and geeks.

Date of experience: July 13, 2018