WorldRemit

This company authorized $3000 on my bank account (which they recommend you use) - money which I had to urgently send to my elderly parents for emergency surgery. Then, they did NOT send the money, CLOSED my account, refused to explain why, and then failed to take the required steps (as stated by my bank) to release the hold on my money! As a result, I had to take a cash advance on my credit card in order to send the money because the funds were unavailable for 7 days! Their representatives are incompetent and unhelpful. They refuse to provide any information about how they work, what they require from their account holders. As I understand, they don't have any vetting process to ensure that accounts are legitimate because that would entail costs on their part, and they then take the easy way out and close any accounts that they don't like for any random reason. STAY AWAY unless you want to experiment with a terrible company and lend your money to them for free.

I had a very bad experience with World Remit. I had used them in the past with good results but today, needed to send money to friends in another country and two transactions went through but two were rejected. Then they closed my account. When I called to complain, I was kept on hold forever and switched to two representatives who talked in circles. One asked me a lot of questions and repeated herself over and over. I was told i didn't meet their criteria but they refused to explain in what way, stating if they explained the criteria, people would quickly find loopholes ( No transparency). Then i got an email stating that my account would remain closed. I am sure there was a misunderstanding but it wasted a lot of my time and caused great inconvenience. Meanwhile I have to wait for the money to return to my account before I can find a better service. I do not recommend World Remit.

As mentioned in other sites, incompetent people who are unable to process a transaction and then hold on to your money for weeks, providing no explanation and not responding emails. Two weeks since I cancelled the transaction, and yet I have not received my money back. In the meantime, I transferred the money using TransferWise and the money was in the recipient bank account within 6 HOURS! There is no way to compare! Save yourself time and sanity and just stay away from this company!

I am pissed off with WorldRemit service! I have followed the instructions on the FAQ page and prepared the bank documents for the colleagues of the WorldRemit to investigate my case and hopefully would like to get my refund back. However, it took almost 1 month to just investigate my case and their colleagues, always changing the person who contacts me about the case, always asking me to provide the same thing again and again. Since their colleagues contacting me always change and they specify that their company would not keep customers' bank record so I was like providing my bank statement to their colleagues, who called themselves 'experts', every time when contacting through email nearly every day and just like a loophole that never ends. Few weeks before, the 'experts' said the refund was successfully processed, however, the refund had never been made to my account. They are just deceiving people! So if any of you using their service, please continue, but be careful not to get a refund because they are trying their best by using their colleagues to let you get annoyed and give up on the refund!

I signed up for their service and submitted a transfer to a contract programmer that has worked for me for more than 5 years. Hours later I received an email they were trying to contact. They never tried to contact - lairs! After 45 minutes on the phone I was connected to an Indian I could not understand. The Indian kept questioning me why I didn't know the contractors two middle names in Spanish. I ask them to cancel my account.

They say instant money transfer. But it took over a week to send the money. Every time i use gcash money transfer, it hardly ever works. The last time, they re-reimbursed me, and they even got that wrong. Today, same thing again. Never using again. They do not even put an alert saying the service is down or slow on their site or application as they say, fool me once shame on me, fool me twice. Shame on you. Now im like 20 times fooled. I must be a slow learner.

Just dealing with a horrible experience with you guys, customer service is absolutely horrible. No clear information or response. Have done transaction more than 5 days ago still hasn't happened. Keep blaming the partner you guys use, it is not customer's problem if your partner doesnt do there job. You should be owning the responsibility. I have finally requested for cancellation and that is even more wague on what happens next.
You guys have put me in a terrible situation especially when transaction needed to be urgent. I would be raising this on all forums possible. I have requested to raise a formal complaint three times in an email and not once the customer service staff bothers to acknowledge it. Horrible service, avoid at all costs

Customer service is one of the worst. I've spoken to them at least 5 times and 90% of the time they were so rude and either untrained or not very happy with their jobs that they can can just tell you to take a hike without any consideration. Remittance has a cap and they don't tell you how much. Customer service officer says it varies from time to time but they don't know exactly when it changes. Money does NOT arrive at the time they promised and each person you talk to gives you a different reason why--basically you need to verify stuff and although they keep telling you its only on the first transaction they will repeat this every transaction which will drive you insane. Worst is they ask you very specific questions that has never been asked by anybody in the business (not even your own bank) which makes you think whether the information their asking will be used for unscrupulous transactions. I DO NOT RECOMMEND THIS COMPANY AT ALL. If I can click NO star I will.

World Remit practices discriminatory practices when money is being sent to African territories - specifically, Nigeria. They take the money from your account and then puts a freeze on your account. Hold time 25 minuets to get the "transaction verification" on the line - a department who thinks they work for the CIA - asking questions that are not there business. I provided the reason at transaction initiation - I'm not about to prove that's the reason I'm sending $300. They are just as trashy as the new owners of MoneyGram and will never again receive me nor my family members business. I'll continue to pay my personal bank the wire fee to avoid witnessing the excrement of humanity at play. Prejudice imps!

I completed a transaction on a website and was directed to WorldRemit for payment. I downloaded the app, verified my information, and paid with a valid credit card in my name. Within 5 minutes of what I thought was a successful transaction, WorldRemit sent me an email saying my transaction had been cancelled.

When I called, I was told that not only had my transaction been cancelled, my account had been "deactivated" and I would not be allowed to do business with WorldRemit again. I asked why; I also asked how to correct the situation. They declined to provide a reason, and they wouldn't allow me any opportunity to modify or correct whatever I had been "flagged" for. What?!?!? I was banned immediately, permanently, and without explanation.

I wasted an hour between set up, verification, emails, and phone calls for one transaction, to be banned without any reason.

I would urge anyone reading this to go with a more recognizable, reputable money transfer service. This was a real mistake.

WorldRemit culls 5-star reviews for their own website, ignoring any unfavorable reviews. I wish I could give them less than one star.