WorldpayReviews 60

This company is a Mickey Mouse Outfit - Set a contract up with them in 2022 after 6 weeks their compliance department in their infinite wisdom decided my business was not for them and immediately cancelled the contract without any notice, which then caused me issues with our business.

I immediately contacted our bankers Lloyds who set up Cardnet for me to utilise and have been using this perfectly well since. I have however been receiving from Worldpay monthly charges for the last 6 months WTF - they cancel the contract and then have the brass neck to continue to charge me 6 months later. I have rang them monthly since Dec asking them to take me off their records but so far they have not - what a bunch of DEADHEADS - DO NOT GET INVOLVED WITH THIS COMPANY FOR CARD PAYMENTS - LLOYDS CARDNET IS EXCELLENT

Unethical business practices. We are forced to use World Pay through Zen Planner to process payments for our gym memberships. Something as simple as chaning the bank account has taken over three months as they continuously kicked back our application because they don't like how our checks looked. We did finally get approved and billed over $10,000 in memberships, yet eight days later we have still not had our money deposited into our business checking account. We called World Pay. They froze our funds and sent our account to "investigations" but never communicated this to us. We had to reach out to them. They now refuse to release our billed funds for without reason. They've told us to "keep checking your bank account to see if the funds were deposited" while they've done nothing to find resolution. As a small business owner, this is debilitating! We have bills and employees to pay! We have done everything in line with what they requested and demanded from us. We aren't doing any shady workarounds of the system, our business has been established for EIGHT YEARS and runs the same billing dates every single month! All we needed to do was update our bank account. We are three months into this nightmare!
World Pay has been the bane of our existence and I am confused why this software business even necessary.

For the crazy amount of money they charge, Worldpay's customer service is the worst. It seems like they are in the Stone Age when it comes to technology. My nonprofit changed bank accounts so we had to contact a lot of different vendors and all went smooth until we contacted Worldpay. It took five phone calls and two emails and the issue is still not resolved. Do not feed this beast.

After being a Worldpay customer for 8 years. I wanted to close my account in 2023 February. The last time I signed an 18-monthly contract with them was in 2019 so 4 years ago and they still believe they have the right to charge me an early determination fee of £152+vat. Honestly what a joke this company is. Such bad customer service I'm so sorry

I sell and install Solar Panels, I am approved for the card machine and receive it on Thursday 26th Jan 2023. My first customer wants to pay £13,000 deposit by credit card over the weekend. I call Worldpay on Friday 27th Jan explaining my first payment will be £13,000, do I need it to be pre-approved I ask,no,everything is fine they say, take the payment and it will be in your bank Mon/Tues,so I take the payment.
Get a call on Monday from Worldpay,saying my business model is outside of their risk appetite and they will be holding onto the £13,000 for 120 days.
It wasn't outside their risk appetite when they sent me the card reader or when they said it was fine to take the £13,000 deposit.
Do not entertain these conmen, they will destroy your business

I had an account selling 1.6 million a year.for 24 years.
I pay this garbage Co.5k a month.
I call them ask them for a new terminal.
I use their old terminal wich.I PAY for it 10 years agoo.and told them they have to send me FREE new terminal.They said YES.I received their teinal and got charged a month later $755.I called them.They said sir nothing is free.
I told them no more...I went to.another Co
With the NEW Co. I got $910 cheaper.Free POS with printer and terminal.
World paid lied to me and over charge.
DO NOT SIGN Worldpay.Shop around.You will.get honest and cheaper service.

Withholding our funds and our customers funds!
They sent us an email to verify our account (been with them for years), but it went unnoticed in our spam folder (normally, all their emails are spam offering us to lend money etc.).

Had to send them a passport etc, all out of the blue without any phone call chasing us up.

They have withheld our funds since the 2nd of December and are withholding all customer refunds as well, with our customers getting frustrated with us that they have not received their money back yet.

Emails keep going back and forth, and our account is still not yet verified with the restriction removed.
We keep sending them exactly what they ask for. Today, I received an email (after waiting a further 7 days) saying I need to resend my email with the reference number included, even though the reference number is already stated!
Now we have to wait a further 5 to 7 days until they reply again!

Trying to resolve it over the phone is very painful, dealing with the underpaid Far East call center where nobody knows what is going on.

When this is resolved, we will leave Worldpay in the New Year as this is outrageous

Thats right folks. $21,000 GONE! World pay is fine charging me money for fraudulent activity. After months of calls and emails, they have blamed everyone they can besides themselves. They were to set my new account up in 2013, and faild to turn on the fraud filters inside Authorize.net. World pay blamed Authorized.net for 2 months, till I got Authorized.net to send me over paperwork that shows world pay is at fault for not setting my fraud filters up. The offered ZERO back to. NOW, Im the reason for the fraud attackj, and they still make $21,000 off fraudulent activity, that they could have stopped by setting the account up properly in 2013. THEY SUCK... ZERO was offered back to my small business... They do not accept any responsibility, and they want people like me to get attacked with fraudulent activity because HEY MAKE PROFIT from it.

About to file complaint with BBB. I communicated with them soooo many times after a client filed a cc dispute. Every time they gave me inaccurate information, as a result, I am losing more than $250. Because they are used by Rectangle Health, I am canceling Rectangle Health as I NEVER want to deal with Orldpay ever again!

Transitioned to world pay on smooth process promises …2 month later we still can't process health saving cards for our clients and we lost thousands on dollars in lost transactions. They don't even return your calls. You will have to chase them and no one can find a solution for your problem

We needed our customer gift card report and they quoted us $2000 to get us that report. It's the customers Data! They have every right to get the numbers and balances

VERY BAD COMPANY INDEED
This company I regrettably joined, the customer service is non-existent, chargebacks are always sided on behalf of the customer and not clients likes of us, they do not keep you informed, they do not follow up, they do nothing, these people are enemies of progress.

If you are a small business I would suggest that you place your business to someone who is prepared to help you, guide you, and assist you as a partner. This company does none of the above.

CAN NOT AND WILL NOT RECOMMEND.

Wish I could choose zero stars. This company deserves nothing more. We requested that our accounts be closed in 2019. Fun fact - World Pay has 2 types of accounts for each Merchant ID - an IP account and a Core account. They only closed the IP accounts and kept the Core accounts open without our knowledge and approval. We have been charged statement fees since 2019. It took 2 full months of calling World Pay - 5 hours per week average - for them to figure out what was going on and to send me the DocuSigns for closing the Core accounts. They had THE NERVE to charge me an Early Termination Fee on one of the accounts - REALLY? The Core accounts were finally closed in March, and they are STILL charging me $100 per month. Hey World Pay - this is called STEALING. It is ILLEGAL. Customer Service is horrible. Everyone gives me a different answer - but no solution - and I am always transferred no fewer than 3 times. Today I found out my call through the telephone tree prompts went to Collections - that person said she was going to transfer me to a Customer Service Rep and ended up being yet another person in Collections. SHE said she was transferring me to someone in Customer Service, and when she hung up, the line went dead. They take your money, you have no recourse. Bad. Bad. Bad.

This company actively take part in thefts from customers, I had a merchant account with WorldPay who took my customers money, never released it to me & never refunded it to the card holders. They caused me a massive amount of embarrassment and to this day have not released the money. My customers are going throuth the chargeback channel but WorldPay are fighting to keep the money. Absolute thieves!

Consumer beware! This is the most dishonest credit card processing company out there. To start, they will charge hidden fees in our statements. They charged me a fee for a machine that I didn't even have. When I tried to get a refund the would not refund the fee. Then in December of 2017 I noticed large fees that they charged to my account. Fed up, I called to close the account in January 2018. They closed the account, but I have a transaction that needed to be closed. I called and they needed to reopen the account to close the transaction. They re-opened the account and walked me through forcing the transaction. At that time they were to close the account and to my knowledge they did. I was wrong- they left the account open and have charged $1142. 29 of fees to my checking account. I have contacted them several time to only get a case number from someone in their call center and no response back. This company makes money by scamming clients. DO NOT use this company.