WorldpayReviews 60

This is a ripoff, complete ripoff.
They do not have a customer service, they do not let you go, they do not update your equippment.

They provide service to alot of scammers, this company is not trusted and very hard to communicate with. Stay away!

I use this system once a week and my monthly bill in fees is $120-$200 a month. Customer service is also trash and will transfer you several times and leave you on hold for 40+ mins in hopes that you will lose the will to live and continue paying for overpriced mediocrity. I do not trust companies like this and refuse to give my money to people like this. Do not waste your time LOOK ELSEWHERE!

They fees that they charge are ridiculous first of all! Second of all I cancelled them back in July! They continued to take money out of our business account even though they said it was cancelled! It's now November 7th and I am still calling them for my refund! They can't give me a sraight answer they say the money should be refunded!

Spent over an hour on the phone trying to set up a merchant account for worldpay direct and not a single person I talked to what able to assist me. I was given the runaround and told to call multiple departments. My six figure a year business will have to go with another payment processor.

I have been a customer with Workd Pay since 2018. Over the years, I have had customer support issues but this month (October 2023) it has reach an all time low. I have spent more than 10 hours on the phone (about 4 phone calls) with tech support trying resolve funding discrepancies. I have asked to speak to a mgr/supervisor multiple times and every time I have been told, there is no mgr/supervisor available to assist me. On 10/30/23, I was told the tech was escalating the situation and I would receive a call from mgmt within 2 to 24 hours. It is 11/01/23 and no one has ever called me. I am researching my options to switch credit card processors. I recommend going with anyone other than World Pay.

Don't use this company. They charge an annual fee of $199.00. I canceled my plan and they still charged me $199.00- even though I only had 2 months in in the year. I called to have it pro rated for just the 2 months and they said no. It's not based on months as a client- it's based on even 1 day as a client. This is absolutely ridiculous! All of their rates are too high.

Be careful when trying to cancel a contract with Worldpay!
They claim they did not receive the cancellation notice that I sent
In and are charging ridiculous cancellation fees.
What a scam!

If i can give -*, not zero. I would like to give them -10*. I think I cant get back my money due to this company has many method to hold your funds and keep your funds for ages! Rubbish and making troubles to the customers! This company is a scammers and the customer service is rubbish.

They closed our merchant account on 28Jun2023 and also confirmed that no further account monthly fees will be debited from our bank account as also confirmed from their complaint team on mail. But on 19Aug they misused direct debit facility and debited monthly dashboard fee for Jul 2023. When the account is closed why still charging monthly fees. Next they are withholding almost GBP 2000 for our collected payment since 27Apr2023 and as per their confirmation on mail this is to be released after chargeback period of 120 days, which also completed on 25Aug but neither they have credited the funds to our bank account nor responding to our mails. The contact numbers listed by them is another fraud they are doing by charging excessively high call rates even for incoming calls which is always to be free. It's a caution to all merchants to stop doing business thru this company else u will regret about ur decision. Also the reviews listed in favor of them are mostly fake so don't trust them. They are cheats and unreliable. Must be termed as dacoits. And there complaint shud be made to the PM of UK to cease this company and recover funds from the employees assets too who are supporting this financial fraud.

We are Powder Coatings Ltd
We are Powder Coatings Ltd. We have been a customer of Worldpay for 20 years. Nat West recently closed our account after 50 years as a customer ( No Reason Given) We had to change Banks and tried to give Worldpay revised details for our new account. They were very unhelpful. The guy on the phone asked two security questions, 1. What was the value of the last invoice they sent us, which I answered by reading the amount on the invoice. 2. What was our business telephone number, which of course we know and supplied to him. He then said we had failed security and to make matters worse delighted in telling us that he would not tell us which question we had failed. Very Unhelpful. I asked him to close our account and we will find someone who appreciated our business and understand customer/supplier relationships.

If you want to cancel and don't tell them 30 days ahead, they are going to hit you for $495 which is gluttonous greed after all the money they make off you while you are processing. I paid thousands upon thousands of dollars in fees for years and when I ask to close it because I wanted tap pay they had me on the phone for over a hour on hold, etc all while I'm trying to help customers at my business.
Stay away! The support is slow and you'll get passed around and be on hold forever if you ever need anything.

This company was not called worldpay when I signed up with them. My fees went up drastically from about 7-800 to 12-1300 and sales have stayed the same. They told me to shop around for different processing companies and they'll try to beat the rate. As a loyal customer I'd think they'd just give me the best rate possible. They charged me a ridiculous $500 cancellation fee. On top of that after my account was closed they charged me another $100 for nothing. Beware! You will regret. They are not transparent. When I called them to ask what the recent charges were they turned around and asked me what the charges were for?

I set up an account with Worldpay on the 07/12/2022 for an online terminal which allowed me to take payments from customers over the phone and process credit and debit card payments. The last time I used the terminal for any transaction was beginning of January. And I used the terminal twice only.

At the beginning of February 2023 I decided that I did not need the online terminal as I wasn't using it and requested to cancel my account. I had an email back from Worldpay to explain that my account would be closed as of 5th March 2023 (I have this email as evidence).

On the 27/02/2023 I had a payment of £15.04 bounce in and out of my account from Worldpay and when I phoned them they explained that they had not set up the direct debit with the correct details so the direct debit payment they requested to take was bouncing. I therefore paid £30.08 to cover the last two months of membership (I have this receipt as evidence). The person on the phone confirmed by account was still planned to close in March.

On the 19/05/2023 I had a further invoice come through for £11.94 - which I thought was strange as I made all the payments and my account was supposed to be closed. I therefore queried with Worldpay whether this was the last payment for my membership and the final one to close my account. Worldpay replied on the 23/05/2023 saying:
"We would like to confirm account PXXXXXXXX is closed. Recent invoices relate to your e-commerce gateway for which billing remained active in error, this has been removed and a refund request raised with our e-commerce team for refund of the last two invoices" - I have this email as evidence.

On the 28/06/2023 I received a demand for payment by letter to my house. I emailed Worldpay team to complain again that my account was supposed to be closed and they were still sending me threatening demands for payments and threatening further action. The same day I spoke to Worldpay and they confirmed this was in error and then I had an email reply back from them to confirm that the account is closed and the £27 is a mistake on their part. I have this email as evidence.

On the 27/07/2023 - I had yet another demand for payment for £27 - with the same debt reference as above. Demanding payment. At this point I phoned the Worldpay team again and they apologised again and suggested I contact the Financial Ombudsman as they kept sending this to the payments team but no one was rectifying it on their system.

I have now complained to the financial ombudsman - should have read their one star reviews beforehand!

Was a bit worried about the payment process, bit all good. The website just looks strange somehow. Nothing to worry about.

We closed our account in April 2023. Worldpay sent a docusign. It asked us to list all MID to close, assuming we had any idea what that means. It didn't say "accounts to close" anywhere. We put our account number on the docusign. Apparently, we had two accounts, one for brick and mortar and one for our website. They continued charging our brick-and-mortar account for 4 months with providing no service as we had already changed to another merchant service company. Over $900! I think they have HORRIBLE customer service. I have attached one of the THREE invoices they were happy to charge my account for even though there is no processing activity in the summary. If this problem, happened with my bank or any other merchant service company that I have used (as I've been in business for 42 years) they would have refunded the charges that they took from my account without providing any service! I would NEVER recommend using Worldpay!