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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Wob usually has something to offer a reasonable price, always worth checking. Great range of subjects.
So often there is no summary for a book and certainly we are never informed if the book contains illustrations, such basic stuff. Secondly they make themselves unavailable by telephone so if there is a problem you can't get satisfaction as many emails seem to be ignored or a very slow response.
I have bought hundreds of books from them but it should not be like this!
No proof of purchase? Just look me up there are hundreds.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Every book we have had from World of books has been of excellent quality, they warn you of wear but honestly that has not been our experience. And the price is great when you have a family of avid readers. Thank you.
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Extremely good availability, quality and pricing. Wouldn't go anywhere else to find what I am looking for!
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I have ordered quite a steady stream of books from Wob and have been more than satisfied with every one so far. Their descriptions have been accurate on condition and they are dispatched swiftly, arriving in great condition.
I look forward to my next order!
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I've ordered books from WOB several times and have always received excellent and prompt service. The books I've bought have been exactly as described, if not better. Would recommend.
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Amazing quality books, quick delivery and frequent updates! Great range of books at affordable prices.
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I placed a book order and they took my money and it said I never placed an order and got no order confirmation in email! Not a happy camper!
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
A layer of bubble wrap round the product wouldn't be a luxery because sometimes a Blu-ray case is damaged by handling. Or the package is riped open.
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I have just bought 2 books: one was described as very good when it was actually like new; the other was described as Like New when it was new, still sealed. Delighted.
I buy quite a few books and my first port of call is always Wob- the books are often in amazingly good condition (an important point for a second-hand bookshop) and I can trust their assessments ('like new', 'very good'. 'good' etc). The books arrive quickly by Royal Mail and I like Wob's approach and their charitable work.
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I've ordered many times from WOB's and I'm always delighted with the choice and the prices. The quality has always been fantastic. My go to book shop
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I have been ordering pre-loved paperback books from WOB for 6 months now and have never had a problem. Searching for, and buying, the books I want is easy on their website and delivery is prompt. Look forward to my next order!
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Just brilliant.I try to buy as many books as possible secondhand and WOB are always my go to. Miles cheaper than eBay, always exactly as described, free postage, arrive quickly. They've never let me down, even with some very niche titles. Very happy customer :)
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The girl of ink & stars. Earthly Joys and Together Under the stars are different to my usual books. Lovely to read
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It's the first time I've ordered from World of Books.
I am impressed. The book is an good as new.
I will order from them again.
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Have used WOB for quite a while now & the items have always been top notch!
Their prices are very reasonable, with the discounts they give for multiple buys. 10/10
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Books delivered within few days of ordering. Initially had some issues turning pages of a book that was primarily images, however once out of packaging and gently pried open pages. Some pages were more stuck together than others but suspect due to not being opened for ages, possibly wedged tightly on a shelf or flat under pile of other books. The rest of the books were great.
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I've used WOB twice. They were the cheapest option for the books I wanted(both hardback recipe books). Both books were in pristine condition. Both delivered very quickly with no problems via RoyalMail. Would definitely recommend and will use them again.
I have always received very good service from Wob. My latest purchase arrived quickly and the condition matched the description.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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