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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Good value
May 23, 2023

Wob usually has something to offer a reasonable price, always worth checking. Great range of subjects.

Date of experience: May 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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So often there is no summary for a book and certainly we are never informed if the book contains illustrations, such basic stuff. Secondly they make themselves unavailable by telephone so if there is a problem you can't get satisfaction as many emails seem to be ignored or a very slow response.
I have bought hundreds of books from them but it should not be like this!

No proof of purchase? Just look me up there are hundreds.

Date of experience: May 22, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Excellent company
May 22, 2023

Every book we have had from World of books has been of excellent quality, they warn you of wear but honestly that has not been our experience. And the price is great when you have a family of avid readers. Thank you.

Date of experience: May 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Always use WOB
May 22, 2023

Extremely good availability, quality and pricing. Wouldn't go anywhere else to find what I am looking for!

Date of experience: May 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Every order fulfilled and a delight
May 21, 2023

I have ordered quite a steady stream of books from Wob and have been more than satisfied with every one so far. Their descriptions have been accurate on condition and they are dispatched swiftly, arriving in great condition.

I look forward to my next order!

Date of experience: May 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
1 helpful vote
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I've ordered books from WOB several times and have always received excellent and prompt service. The books I've bought have been exactly as described, if not better. Would recommend.

Date of experience: May 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Excellent service
May 21, 2023

Amazing quality books, quick delivery and frequent updates! Great range of books at affordable prices.

Date of experience: May 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Colorado
6 reviews
0 helpful votes
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Scam
May 20, 2023

I placed a book order and they took my money and it said I never placed an order and got no order confirmation in email! Not a happy camper!

Date of experience: May 20, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

Belgium
1 review
0 helpful votes
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A layer of bubble wrap round the product wouldn't be a luxery because sometimes a Blu-ray case is damaged by handling. Or the package is riped open.

Date of experience: May 19, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Keith K.
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I have just bought 2 books: one was described as very good when it was actually like new; the other was described as Like New when it was new, still sealed. Delighted.

Date of experience: May 19, 2023
GB
1 review
0 helpful votes
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I buy quite a few books and my first port of call is always Wob- the books are often in amazingly good condition (an important point for a second-hand bookshop) and I can trust their assessments ('like new', 'very good'. 'good' etc). The books arrive quickly by Royal Mail and I like Wob's approach and their charitable work.

Date of experience: May 19, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I've ordered many times from WOB's and I'm always delighted with the choice and the prices. The quality has always been fantastic. My go to book shop

Date of experience: May 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I have been ordering pre-loved paperback books from WOB for 6 months now and have never had a problem. Searching for, and buying, the books I want is easy on their website and delivery is prompt. Look forward to my next order!

Date of experience: May 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Just brilliant.I try to buy as many books as possible secondhand and WOB are always my go to. Miles cheaper than eBay, always exactly as described, free postage, arrive quickly. They've never let me down, even with some very niche titles. Very happy customer :)

Date of experience: May 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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The girl of ink & stars. Earthly Joys and Together Under the stars are different to my usual books. Lovely to read

Date of experience: May 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Nombulelo M.
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It's the first time I've ordered from World of Books.
I am impressed. The book is an good as new.
I will order from them again.

Date of experience: May 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Have used WOB for quite a while now & the items have always been top notch!
Their prices are very reasonable, with the discounts they give for multiple buys. 10/10

Date of experience: May 17, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great service
May 17, 2023

Books delivered within few days of ordering. Initially had some issues turning pages of a book that was primarily images, however once out of packaging and gently pried open pages. Some pages were more stuck together than others but suspect due to not being opened for ages, possibly wedged tightly on a shelf or flat under pile of other books. The rest of the books were great.

Date of experience: May 17, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I've used WOB twice. They were the cheapest option for the books I wanted(both hardback recipe books). Both books were in pristine condition. Both delivered very quickly with no problems via RoyalMail. Would definitely recommend and will use them again.

Date of experience: May 17, 2023
GB
1 review
0 helpful votes
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Great service
May 17, 2023

I have always received very good service from Wob. My latest purchase arrived quickly and the condition matched the description.

Date of experience: May 16, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!