WixReviews 660

I have recently built a basic web page using Wix and paid for the premium service for a year only cause they are having a 50% off sale right now.

However, their support is TERRIBLE! I have questions that I cannot find the answers to in their support discussions and I cannot get in touch with an actual person on the phone.
Their so called customer service phone number just gives you a message to use their support page and gives no instructions on how to schedule a call back with a Wix support agent.
I cannot find call back instructions anywhere on their website either. I do not recommend Wix and will not be renewing my acct next year.

Go with Google Sites!

A former employee started up his own business and set up a Wix website. He used copyrighted materials from my website. He refused to remove same from his site so I complained to Wix. They shut down his site until he removed my pictures, etc. A short time later he pulled the same stunt and this time Wix encouraged him to claim that a mentally ill relative was trying to take down his site. Any future complaints against him now require a court order for Wix to take action. So he is free to steal content while Wix hides behind policy that promotes stigma against the mentally ill.

Their customer service is the bottom of the barrel and they purposefully make it difficult for you to contact them if you have a billing or technical issue. There is no warning when they'll renew your site and charge you, and claim they just didn't want your site to go down as an excuse to charge you. Other companies like Wordpress.com email you a heads up before they renew. It seems this is how Wix makes the majority of their money. It's unfortunate they cannot invest it in decent customer service.

I tried out a trial of Wix. Since it's a yearly renewal and a lot of things happen in a year, I forgot about the automatic renewal. Most companies send a courtesy email before charging your account - not Wix. And it's not like a $20 charge. It's hundreds of dollars.

Sure, you can dispute it with your bank and they'll send the charge back.

But WIX will dispute the chargeback (they're sure to send you an email about the charge back and how you need to update your card information - so they are capable of emailing you).

So, even if you don't use the site at all, they still charge you and dispute chargebacks (never seen another company do this shady nonsense). Most products, if you don't use the service or product, you can return it. But apparently WIX thinks they should be able to charge you for nothing.

And really, even if I were using their product, it's extremely over priced. Several hundred dollars and there are much better sites out there. Their customer service is terrible too (not just about charges, but in general).

I have a problem with Wix sporadically freezing when I try to save a publish my product. This only happens on Wix on my computer and it happens infrequently enough that I forget to be hyper-villigent about saving every few sentences.
I sent in a ticket and I got a random response that indicated that only a keyword was observed which makes me feel like a robot answered the question. I tried to call the customer support center but random hours mean that they leave on Fridays at some ungodly early hour not matter what your time zone might be. Do go there.

This is the first time I've ever written a review of any sort. I was gifted a domain name purchased through 1&1 internet. I created a landing page for my site and worked with 1&1 to transfer the domain name. I was not able to get my site up, so I requested a call back from customer service. I wait TWO hours for the call. This is after my first call to WIX when I was on hold for 45 minutes before I hung up. My site is still not up after my last call. Just requested a call back -- a pop up said that there was a problem and to try back in ten minutes. It also said the wait time for a call back is 80 minutes. I have never been so frustrated with customer service as I have been with WIX. As I have not fully developed my site yet, I might just bail. It's that bad.

I've been using wix for over 3 years now. I had great customer support and was excited to see more and more features and/or apps throughout the years. I even referred friends to wix.

Starting about a year ago, I could see an increase in glitches and a decline in customer/tech support ---- and recently it's at an all time low. You can't even find where to submit a ticket anymore. I had to go to their facebook page. I was given a link and followed all the instructions to a T, but I'm still having the same issues. One problem I've had for years is that all the elements I place on a box or strip "sticks". If I click on the box only & delete it, everything on top of it deletes even if not clicked on. I've tried two times to get help with this, but wix always states "THEY are not having any problems with it' or I just get a generic cut & paste message that has nothing to do with my issue. Now recently, the mobile editor has become increasingly glitchy. While trying to arrange or line up my elements it freezes after one to two moves and the only way to get it moving again is to switch back to desk top, then back mobile. And, elements will randomly move or bounce from top to bottom on its own. After three hours of working on this issue, I tried to reach out to tech/customer support but I could no longer find to contact section to send a ticket to support, so I went to facebook. I followed the instructions after reaching out on facebook, and waited a week for a response, and to my disappointment, I received another cut & paste message----like instructions on how to clear cache. I had already informed wix that I had already done that, but I guess they don't really read our messages carefully. I replied and explained this, but here I am another week later and still waiting. I tried everything I know to work this out because I had spent so much time on this website and hate to start again, but I have no choice now. I checked my analytics and noted a large number of my visitors come from cell phones, so I can't understand why wix is ignoring me. It appears that wix no longer feels the need to concentrate on quality care or quality control due to last years earnings at around 90 million. But, I'm so glad there are other web hosts I can use.

I've had a wix.com site for about 3 years now. Back when I got it, it was great and I had phone support. Support has gone completely downhill. Now you have to do a support ticket and it takes about 20 minutes to find that ability to even do that. SO I paid for the most premium recently as we did a wix upgrade and it messed up many things on the site and we needed help with the ecommerce site. I still cannot get thru on the phone-EVER. So the support tickets are never really read fully as each time i have sent one, and i've sent many, they do not address the real problem. Our site has published when we only saved it, they said that can't happen, so three of us tested that, easily, and it happened again. Now my problem is one that they said they cannot duplicate (they would have to go thru the payment process on the site to duplicate it I told them) and since it cannot be duplicated wix thinks it cannot happen. I want to change as the ONLY plus is ths defunct site is easy to build.

Finished my website on a friday at which point the wix platform decided to delete a load of data from my site, revert a whole bunch of stuff back to previous versions that i had done and all my links in the shop that should take you to the product page come up with a message saying "wicks stores are experiencing problems, try agin later or contact us with this link".
The link takes you to a quick Q & A page, no way of contacting anyone at all, so thats a lie, finally found a phone call back system that is ridiculously complicated and oh, they don't work friday, saturday or sunday so no luck there. Then with some digging found an e-mail address: *******@wix.com THIS IS NOT LISTED ANYWHERE ON THE WEBSITE AT ALL. I FOUND IT FROM AN EXTERNAL SOURCE! Am waiting for a reply, if it ever comes.
It's taken almost a day of messing around to get to this point and if the problems aren't fixed then i've wasted a week of my time.
By all accounts it seems the site is great if nothing goes wrong but when it does it's nigh on impossible to fix it as there are no ways to talk to anyone. The whole thing reeks of a massive rip off.

I have been a WIX user for 4 years and had no problems until I needed service to help sort out a billing problem. The domain was about to expire so I contacted a rep who walked me through the process and I paid for a 2 year domain renewal. BUT the domain expired anyway, the site went down and I had to pay a $100 charge to reinstate the domain. The only service I got was 'well it looks like our system didn't put it through". Thank you WIX.

Before using this site, which, I will admit, creates beautiful websites, check through their help and support areas. Notice: No customer support phone number, no ability to quickly find a way to submit a ticket with a question, click on the customer support chat which is not working or tells you that they are closed for more than 12 hours a day.

I work on my websites on nights and weekends... I am a small business owner. This is what most small business owners say. ZERO SUPPORT during these times.

It should be easy then, to submit a support ticket... but no, I have to click through several help articles before a tiny line at the bottom article appears asking if I'm not finding what I am looking for.

I prefer, but don't require 24/7 support. But, at least make it easy for me to submit my questions so I can get an answer within a few days.

I purchased a premium plan to host my website, plus 2 gmail mailboxes. Had a lot of trouble setting up the site and could get no support, ever. Then the worst part is that the gmail mailboxes where not sincronizing as expected between devices. Learned the hard way I needed to switch to Outlook. I purchased a yearly plan and only used 1 month before I realized this was not what I needed. Wix will not refund me for the 11 months I am not using. I actually already purchased new mailboxes from Outlook, but have this expense for a Wix service I am not using. I talked to Google Support (which is nice) and they explained that If you purchase the mailboxes directly with them you CAN get a refund. So Wix is robbing customers and keeping the money. I have not been able to talk to anyone for 3 weeks. I only get robot answers. Worst of all (even worse than Wix robbing me) is that I need to change the CNAME records in my domain settings to re-configure my mailboxes to Outlook, and Wix will not let me! They are holding me hostage.

This is a terrible company, designed by experts in marketing to take people's money. They advertise that you don't have to be an expert to build your own site. But they will take advante of you if you are not an expert. Wix is a fraud.