WixReviews 660

I haven't had a need to use customer service at all, so I can't speak to that aspect. What I can say is that I was able to put together a portfolio site with a gallery and an shop for printed items with my art on it quite quickly, as someone with experience with other WYSIWYGs. I do think people should know from the get go though, that a free site really just allows you to get things together- the "get your free site with Wix" banner over you site will otherwise scream at your public, pretty much killing your credibility if you're a freelancer or small business. I wish it were a bit more subtle... but that's how they make the moola! Still, I like the toolset... don't want to program the old fashioned way anymore!

I requested a refund for the 168.00 premium plan for a business website that I no longer run since moving out of state. I also do not use the business email and would have no way of knowing that they planned on charging my account. I was not expecting the auto renew that they conveniently place on the account so they don't miss out on a buck. 16 days after the charge was placed on the credit card and I was made aware if it, asap I asked for a refund explaining the situation and that the 168.00 was a lot of money to me at this point in time, but they quickly denied it. Seriously?!
Since the 168.00 was for 1 year of service, it was reasonable and fair to ask for a refund for a service that does me no good and I have no way of recouping the expense so it is a total loss. Wix doesn't care obviously, so I will never use then again or recommend them to anyone I know, unless they refund me the 168.00 and I will assume someone in their staff just made a bad business decision. Wix has the chance to make things right so I certainly hope they do.

There is NO CUSTOMER SERVICE HERE. No agents to speak with about website design or cancellation of service. This is a racket that rips people off! I tried cancelling my $120/year "subscription" and I just get sent around in circles on the website - it says I have no account history with them, yet I'm out $360 over the past three years. How can they keep charging me when I'm not getting anything for this service? When I bought the service, I thought it was for a year's subscription, I didn't know it was going to be a locked-in subscription for fricking life! How can this be legal? I call the customer service phone number and the robot says to go to the website where I will find all my answers. There are no answers. And there is no where I can pose my specific question and post an email where I can expect to get an answer from this lousy "company."

I had a very negative experience with Wix previously. They charged me an annual subscription for a site I cancelled a long time ago.

I tried to remove my billing details from their site a while ago but was unable to do so. (Their site is not user friendly). O in order to avoid being charged again I cancelled my previous card so they would not be able to take another payment. However, although I changed my card details to avoid being charged again, there was a small section in their T&Cs which stated that even if you changed your card details they can still take a recurring payment. When I emailed them to explain there had been a mistake and (as they could obviously see I don't even use the site and haven't for almost a year) did not mean to sign up for another year they refused to give me a refund.

I understand that sometimes these things happen, but sites like Amazon can be pretty reasonable and offer refunds for these mistakes. To think that Wix obviously relies on sneakily taking subscriptions and refusing to refund them even though it's obvious the user isn't using the account, is quite telling of their ethos as a business. Also, the Customer Service experience was dreadful. I would not recommend this site to anyone as there are plenty of blogging sites out there who are more focused on your experience as a customer of theirs and less on wrongfully taking your money.

I'm not sure where Wix gets the nerve to use the term Customer Support. They have certainly not supported me as a customer, essentially telling me to resolve the issue myself. I've repeatedly asked for a "support" contact number and all my request are ignored. Instead, they refer me to the support page, on which the call center has no number, is permanently closed, and there's no option to request a call back. Then I email support to start the circular process all over again.

Although the site builder tool works reasonably well within limitations, the real tragedy here is that I can't rate Wix any lower than one star.

This company is FRAUD. They are refusing to stop taking money from my checking account. I have sent multiple emails telling them to stop and they keep telling me that need more information. I am going to take legal action against them through a law firm and with government agencies. DO NOT DO BUSINESS WITH THEM. I'm going to make a web page that comes up when their searched detail the fraud and illegal activities they refuse to stop. Believe me I'm not the only person they are ripping off. Read reviews and other websites about them.

PROTECT YOUR SELF DO NOT DO BUSINESS WITH THEM.

CALL ME FOR MORE INFO@ *******777

This company resorts to fraudulent billing. Are they so lame that they can't make money the legitimate way, by providing good services people actually want to pay for? I turned off auto-renew well before the subscription expiration, yet they still refuse to refund money. I have no respect for companies that steal money, rather than provide a valuable service, with good customer service. The depressing side of humanity, bad karma for these people.

I cancelled my subscription with Wix and they still auto renewed on a credit card I ONLY used for Wix. They gave me three days to get them info on a credit card I didn't have or they wouldn't refund me. They can clearly see on their side I haven't logged into my account for a year, and I told them I didn't have access to that credit card. I called the credit card company, ordered a new one and when it arrived I emailed them the details. Because it had been 7 days instead of the 3, they denied the refund and also blamed me for not cancelling all my services individually. They said I only cancelled the premium subscription and I should have cancelled them all one by one in order to not be auto renewed. Terrible customer service, and a terrible policy to give someone THREE days to get them info. Holding a refund on something I clearly cancelled should be against the law.

Wix automatically renewed my premium plan without warning or notification and charged me 204 dollars. It is impossible to get in touch with anyone from wix without be rerouted to page after page even when you want to request a callback. You don't actually have the option of getting a callback. You just get shoved to through another hoop. There is no contact e-mail, nothing. I originally used Wix because of the support. I want a refund of 204 dollars and my premium plan canceled.

I'm using Wix on a daily bases for my 2CENTS UX Design & Strategy site and blog ( https://2cents.co.il), and I must admit that although the interface is great, and the themes are awesome, there's something disturbing in their sales mechanics (pushing you again and again to upgrade, even though I'm already a paying customer), as well as their offering within the free tools.
It seems like they did the minimum on each feature, just to check each box, and not invest into upgrading and offer a really exciting and rich modules, while promoting 3rd parties to develop premium features, e.g. the gallery module.
I've monitored it for the past 2 years, and nothing changed there (no new capabilities or designs...) It comes with a lame design, very minimal, and if you need something that looks better, you need to pay for a premium feature...

I have had Wix for 4 years for my website. It is easier for me to use and update. I had someone help build the website but I wanted to be able to make updates as my business changed. I wouldn't say I was the most tech savvy but I can get by. But they really want you to figure it out yourself and hide the telephone number so it is not a very viable option. When I started the website, I didn't realize that I couldn't update anything on my iPad, which has been a pain in the neck. Even if you want to talk to someone at Wix, they will not call you back if you are not on a desktop. During this time of year, I am away from my "desktop" from 7am until about 10 at night so not going to get this problem solved for a while. I will not be staying with them. Very frustrating.

This website doesn't let you have your independent ownership of your website you are trying to create. They also suck at letting you create your website.

I hired a Wix.com "pro" to design my site since the wix app is incomprehensible and unconnected from consistency and any time I was lucky enough to speak to someone they were only a little helpful, but condescending. His name is Rodney L. Bonner with the business name Cardinal Group Marketing Corp.

When I spoke to him the first time, he was friendly and after a few times, he finally got what I was going for on my website and completed some of it well. Then I didn't hear from him and got no answer to my emails or phone calls for months.

When I tried to stop his contributions to my site, I found that he had copied my site and my premium account with wix and put it on his own site with me as the admin so I couldn't get my site back since he was now the owner.

There's really no way to call wix directly. I had to email them and wait for them to call me back on their timeline. Their customer service really sucks. They carry no liability for the people they have on their "pro" list.

I regret ever using WIX and after a year of frustration and expenses I would never recommend them to anyone.