WixReviews 660

Bought a domain because they tell you to buy it in order to publish your site. Guess what, it isn't that easy or that cheap. Once you buy a domain, you have to pay for a 'provider' or host, which could be wix or another site, but they don't tell you this up front. They are scamming people. Their customer service is robotic trash.

The site co-owner died 2 weeks ago. I asked for a prorated subscription refund. As the site is not need and the current subscription ends 12/25. They continue to deny the request with no reason being given, even though it states on the website that you can request a refund if extenuating circumstances happen. Now they cancel the site but refuse to refund any of the money that I paid. This was the former site, https://www.cindyblackburncj.com/

Wix is terrible - please do NOT build your site using them as they do not employ people who know what they are doing. In March/earlyApril '24 they did an update that broke my Wix bookings app which caused significant disruption and loss of income for my busy practice. I got the run around from customer service for 3 months! Absolutely no help at all and each time someone emailed me back, it was a new person who had no idea what had gone on previously making me have to repeat myself over and over. It's been months of literal hell dealing with customer care. They finally said the issue would be fixed and I would no longer have this issue after July. However that was not true as now 5 months later it is still broken, my customers aren't happy, and now I am doing a bunch of manual work every day because my bookings app doesn't fully function anymore and the most important automated function is broken. Instead of helping me or fixing the issue, they quoted their terms of service stating, "(section 14. Disclaimer of Warranties), We make no warranties regarding our services, including their quality, reliability, security, compatibility and conditions." It's unbelievable that instead of fixing the problem they created, they are quoting their terms, basically acknowledging that they provide unreliable and poor quality products to their paying customers and they don't care. What a crappy way to treat a 10 year customer whose business you screwed over with a crappy update. But, in their words, they can screw up and then let you suffer due to their "terms." As long as they are still cashing their checks I guess that's all that matters to Wix. Buyer beware!

After spending two weeks building a site, I get calls saying, "your site is off center." Its perfect from the Wix editor! I was very happy with Wix, but now I feel their engineers overlook correctible issues. I read its a "known issue" which requires me RE-DOING all my work in columns...which is complicated because columns screw up the mobile view! Similarly, there are other glitches like not being able to resize mobile sections and being stuck with huge gaps. I'm very frustrated but give it 2 stars for what it does well. Its buying a nice car that only has a problem with the windshield randomly shattering.

They steal your money! We started a website and we're excited for the oportunity as a small veteran owned business. After a move because of getting re-stationed, we have tried uncussesfully to get bank accounts changed and to contact customer service. They are holding almost 7,000.00 of our customers money and we can not get hold of them to refund the money or get it deposited to fulfill our customers orders. Multiple attempts to get resolution since the beginning of July have fallen on deaf ears. Web hosting is great, but DO NOT use them for any financial transfers or website orders. They will not send you your money.

I have had a Wix website for about three years and had set up autopay through PayPal which was about $4.95 a month. On July 4th, 2024, in the dead of night, Wix and PayPal authorized a $756.00 payment through autopay with no notice and without my permission. This was money set aside to attend my father's funeral. It was such a shock, my world fell out from under me. I am a disabled woman and $756.00 is a lot of money for me.

If you can get through their AI Bots, it's almost impossible to reach someone to talk to. I finally had a "chat exchange" and was told that the $756.00 payment was "non-refundable" but, that they would "make an exception" for me.

I canceled my website and notified PayPal.

Needless to say, Wix has not refunded my money and say that PayPal is holding it up through their "investigation." In the mean time, PayPal has instructed me to work with Wix to resolve the issue.

Apparently, these two billion dollar companies really need my money as I struggle to get to California by August 3rd for my dad's funeral.

I'm pretty sure that Wix uses Bots, as one of their email responses to me in regards to the funeral was, "I'm sorry you are missing something." Either they are Bots, or they are completely heartless.

What a horrific, horrible experience. What a horrific company.

Do the math. If they do this to even a 1000 people in the dead of night, they are making a lot! Check your bank accounts, folks. Wix and PayPal should not be allowed anywhere near your money.

Are they for real?
Watch this company, they hold my full month payment for 3 weeks and all I could hear is the Wix payment compliance team who needs to do the checks and approve, I had to hold all my life and bills for almost the full month.
This is not the way you have to treat you clients after over 10 years using the platform.
Be aware they control your money do not use this company.
They have the costumer service attendants who will all say the same excuse and put the blame on the compliance team and tell you all WIX polices and no one will solve your problem.

This company is a SCAM be very careful!

Hope this will help people to avoid people struggling and suffering trying to get their own money paid.

On top of it they will charge to receive money from your clients and 'process' and pay me! What a joke please pass on this is a SCAM company

I generally use Wix because it was the first page I learned to use to make my website for free and I was very happy with it. But recently I was creating the site for one of my accounts and when the power to connect the domain appears, I get a pop up that says I can upgrade my plan or just buy the domain and connect it. Because it is cheaper and I only wanted the domain that is what I did and I bought it for 3 years, 75.75 dollars, and when I go to connect it I get another pop up that says that even if I have the domain the only way to connect it is by having the premium plan and that each plan comes with a year of free domain, so I lost 75 dollars and they forced me to end up using the annual plan anyway. This lack of clarity seems like a scam to me. The plans are overrated and the clarity of the page leaves much to be desired. Obviously no repairs and now I have to look for a new place since this one is a shame.

Please do not be swayed by the low entry price. This is the WORST website creation service available. I have been trying to get my PAID FOR business email going and they STOPPED IT BEFORE MY END OF PAID DATE.
I am done.

#1 it's very expensive. #2 there is no way to contact a living person for disputes. #3 they have gone out of their way to put as many barriers as possible to cancel your account. Dealing with Wix is a nightmare. Just don't sign up.

F#*K Wix,...they hosed us on an auto renew AND then because we cancelled, shut down our website BEFORE our current paid subscription ended!

Fortunately we screenshot our Chat (they dont offer a transcript at the end of Chat, how convenient for them), nothing but a run-around, thanks to our credit card company, who helped us.
Check other reviews, people are being taken advantage of when auto renew is selected. No offer of discount for new plan, just straight up full blown retail charge to your card with the response that they will "Review" if and how much of a refund, it could take 20 days.

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

Would not recommend Wix auto renew charges feature. Wix charged my credit card early before the current premium subscription was finished. Attempts to cancel auto renew before new subscription was due to start did not work. Requests for refunds were denied. Please be careful!

I have tried to use a paid Wix plan but there was nothing available that I could not do with a free plan. Either way, Wix will try to nickel-and-dime you to death with upgrades you don't want or need. Their idea of CS is to send you to pre-written FAQ pages rather than try to resolve an issue using an actual human being. But you can be damn sure they would be highly insulted if, instead of paying your invoice with actual currency, you gave them, instead, a block of text explaining what currency is. And the most consistent thing about this platform is it consistently gets very low marks from its own customers. That is the primary reason I have never spent a dime on a Wix paid plan. If they are not willing to provide the premium service they charge hundreds of dollars a year for, there is no point in paying for it.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

I signed up for Wix solely to create a website with a Facebook Shop integration, a feature advertised on their platform. Imagine my disappointment when, after paying for a year-long subscription and launching my website, I discovered the Facebook Shop functionality would be discontinued in April! (I signed up at the end of March)

Wix failed to disclose this crucial information during the signup process. This feels like a bait-and-switch tactic. They happily took my money for a service they knew wouldn't be available for most of the subscription period.

Their suggestion of using unreliable third-party apps is not a solution. I expect a seamless integration, not a patchwork of untested workarounds.

Adding insult to injury, Wix denied my request for a refund on the remaining 11 months. This is outrageous! They essentially sold me a product they can't deliver and are refusing a refund only 18 days after the purchase.

I have used WIX for years with no issue. Suddenly I see I am upgraded to premium, which I did not want, and am paying 4 times as much per month. I chatted with a CS agent who told me to cancel the premium, sign up again as basic, and request a refund. She ended the chat before I finished, after I asked how to resign up, and then the refund was denied. Beware of this company and their ability to suddenly upgrade you with no direct method of downgrading (per the CS representative) Looking for a new provider.

Stay far away from Wix. They will allow scammers to make purchases and still take their processing fees after the transactions are reversed due to the scammer using a stolen credit card. Wix makes you eat those fees and does nothing to protect their customers on their platform. Complete pile of crap.

The "free website" is a total lie. Charge after charge - some repeated. Makes me not want to bother to even have a website.