WixReviews 660

They have not been helpful at all in helping me resolve and issue with payments. They don't want you calling so they do not provide a number …. I spent three hours via chat and no one could give me an answer. Waited for a call back 35 mins and then it said no one's available and hung up on me. They finally send an email and then I reply and they ignore. This has been the worst experience ever! Do not get wix!

My dissatisfaction comes from couple of things:
1. You can't call them, they'll call you! Try hard to find out how.
2. Their costs for the plans are switch & bait. You save initially until subscription is about to expire. When you renew or try to save with another plan, you lose subscription time, both on the hosting and the domain name - weeks and even more than a month. So you're not truly saving if you're paying for less than the 12 months for the yearly subscription.
Even if you renew on the date of the subscription, for ex. June 30th 2022, the expiration date isn't going to be June 30,2023, but rather May 14,2023.
Time rethink my strategy …Godaddy?!

I've been with Wix for a few years now and have two domains. One domain is dormant and I wanted to delete but Wix does not enable a delete, and it tricked me into extending (I thought I was extending the domain I use- both are similar in name).

I wrote to them to get a refund the minute I realised it extended, and I got a 'request denied' which is simply against business ethics/customer service because it feels like a trap.

No one to speak to (automated chat service), and no one to complain to, so my advice is to stay well away!
*******@outlook.com

I bought an expensive forum plan from Wix and worked three days to transfer a forum to my new site, one post at a time. I was planning to delete the old forum but thank goodness I checked first. It seems that Wix had deleted my premium subscription without notice and without explanation. They didn't even send me an email to tell me why they did this. The chat help person said he couldn't give me any info and told me I would be contacted "as soon as possible" which should have been when they were doing this to me, know what I mean? I'd rate them 0 or -1 if I could, I worked myself to the bone and they just deleted my work for no reason. My site was not controversial, it was about genealogy! A hobby forum!

Something seriously bad wrong about Wix.com. They charged me for nothing this month for 149.00!? I wasn't even buying anything? I was unable to connect to any customer support or email address at all.And google workspace was suppose to be a part of subscription in Wix plan but suddenly I need to pay subscription? I need to cancel my CC before more ridiscous charges on me. Stay away from WIX.COM at all cost!

It does not work properly and whenever u publish a site even when u buy premium it puts a banner there! Like $#*! YOU, THIS IS JUST CRIMINAL. I WANT A REFUND. DONT USE WIX! DONT!

I've used Wix in the past, built a website and bought the premium plan. I later cancelled the Premium Plan as I employed a website building company, mainly because I found the Wix Platform too fiddly to get around and in many ways limited me on what I wanted to as a website.

As a result I contacted them explained and I cancelled my premium plan. I trusted them to do their job properly and I honestly had no reason to doubt them. This was in 2020

I have since established that they have continued to charge my bank account, without my permission and run up a huge bill.

Sadly it means that I now have to change my bank card to ensure this doesn't happen again. It's peace of mind I know but, when they ignore you request there's no alternative. I therefore must warn people when they use this company and should you change your mind, regarding the service you're paying for you'll have to chase them and monitor your bank account for several months afterward to make sure nothing goes out and this isn't how it should be.

I NEVER allow autorenew functions online for any service. Upon receiving their notice, I went in and removed the autorenew and canceled the service. They make it IMPOSSIBLE to contact them telephonically and emails go unanswered. When I finally got in touch with them a CSR walked me through cancelling again, she was very nice and helpful ( 2 days after the yearly autorenew charge), they literally ask you if you are sure you want to cancel 4 TIMES before it goes through! If you dont answer all 4 - the request doesnt go through. They refuse to refund ANY of the $264.00 charge even though I had cancelled previously well before the renew date (didnt go through so they say and they never received my email- copy attached below) and 2 days AFTER the charge was made. Why are they entitled to a 1 yr charge of my money for a website I AM NOT using! SCAM COMPANY DO NOT USE! Thank God for my credit card company that charges back against companies that do this crap!

After months of designing this website - I went live in November 2021.

My account was fine. I never had any issues. People were quick to call me and offer me their services from wix - a social platform about selling and sponsoring ads etc. i was always told my website my beautiful and a job well done.

Fast forward. I had hundreds of orders in 3 days. I was hosting a fundraiser for a friend who has breast cancer at 31, who's pregnant with their third child, so I was doing something Nice.

Unbeknownst and to my surprise - I got an email stating that my account was frozen due to unusual activity. That's cool I guess. Safety first. But instead of calling me to verify these orders - they send me an email stating I won't receive my payouts. MY CUSTOMERS PAYMENTS. Oh, they will still accept payments on my site - but not give me the money.

So. In order for me to verify my account and get my money - that is actually proceeds to this family - I must do a bunch of things.

Privacy policy
Terms and conditions
Shipping and return policy's
My physical address
Contact info
All names
Upload docs
Literally everything.

Which is fine!

But. Why wasn't that all "mandatory" before I started selling online? Before any payments were to be made; that should have been a requirement. But now all of a sudden since I had high sales- my account won't release funds to my bank.

Now here we are. My TAT is 10-15 biz days. Now what? This family needs their raised donations. My customers want their shirts that I can't order because I don't have the thousands of dollars just laying around to order them and now my name, my business, and my livelihood is on the line.

Days later the issue still isn't resolved. Nor can I actually reach anyone! Nor is there a customer service phone number to even reach a human.

So. I do not recommend wix. Their customer service is not what it should be. This is appalling. It's unethical. And I will be switching and letting folks know that wix is not a place to do their business with.

WIX is a criminal shady company doesn't deserve any trust. Reason no. 1: they silently renew your domain subscription on their own without your consent. No. 2, they suspend your domain immediately when you request a refund to protect your rights. No. 3, they register your domain automatically for an extended duration with the secret renewal, that means your domain is locked by Wix, you cannot buy your domain anywhere else during the extended year. This comes to the evil part, when you talk to them, you will be blackmailed for paying the ownership of your own domain so that you can reactive it.

Initially, Wix seemed like a good option. There were lots of templates to choose from, and the site is reasonably easy to manipulate. However, despite autosave being on, and my manually saving it as well, My complete site was lost twice. I never did get anyone to actually talk to besides a bot and a low-level customer service that kept talking about my feelings. Rather than a callback as they promised to address the issue, I received another email with the same bot instructions that were not related to the problem. I have requested my money back within the 14-day period. Please note-you cannot receive a refund for the email attached to the account. We will see what happens. If you're very tech-savvy and have lots of time to mess around with issues.

I am angered because I pay for a business unlimited plan, and my website is slow and they can' t seem to tell me why. Many times my site is offline and the service is crappy. Now I have to figure out how to move everything to another host. I am so tired...

If I could give 0 stars I would but that's not an option. I don't think Wix even has customer service because I've literally been trying for over 2 years to get ahold of them for different things and in every case I end up giving up! They just charged me for a whole year for website I didn't authorize and now once again I can't get ahold of them by phone, email or chat! DO NOT USE WIX IF YOU CAN AVOID IT!

I paid my annual fee of $324 as a starting new company. Company closed six months later. Called to get a refund of half since I only used half of the services that I no longer needed. They denied my payment.In other words if you use half of the service they get to keep the rest.BS! They need to be reported immediately. BBB.

There have been many times that I have contacted support, and we end up walking through an issue for hours, and they are not able to resolve it. They tell me they will continue to look into it, and yet the issue never gets spoken about again. I have been calling about issues such as members responding to events, and in some cases, it shows their email address instead of their name on the member profile. This is very confusing when trying to figure out who is joining an event. Also, admins have no rights to modify a members profile section, which is necessary considering some members are computer illiterate and need assistance adding things. Also, with the ecommerce, members credit cards get declined regularly. It tells them that there is a technical error, and to try again later. I have been able to reproduce these issues and still, no assistance or resolution from WIX. Even though it is a cheaper tool, i guess the say that "you get what you pay for" truly applies here.

They need to be shut down They have stolen thousands from me. They hide behimd emails and wont anwser calls Only people
That are doing wrong hide like they do The owner needs to be locked up I am filing felony charges on him for all the stealing Run from
Them They are scum that cannot speak proper English

Total crap. Can't even talk to anyone when something isn't working. And they rope you in, I want to take my content elsewhere, MY content, and they won't allow you to. Total bull$#*!. They won't even get with the times for recipe sites, with new features. So sorry I ever started my website here. Beware, use Wordpress instead!

Wix updated my payment method without my consent. I don't even know how they got this information. I just received my card in the mail and activated. I check my transaction and there was a charge from Wix. That is actually scary! I have no idea how they received this information. I will be checking in with my bank. I did not update my new card information that should be against the law.

I have successfully used other e-commercer platforms. I am no novice. I tried WIX and set up my website only to find out their templates are not responsive like other platforms. That means you have to recreate the look of your site to be compatible with each size of phone, tablet, etc. It's the same as making 5 separate sites. All that time wasted and all the while you are paying them to suck up your time. I am not promoting any other platform. I am just saying PLEASE BE SURE the template you use is actually Responsive to the size of your initial Desktop format and no other adjustments need to be made.

Flat out the worst, if you just want headaches and they're around, and a big bill for a premium "package and zero service you've gone to the right place, otherwise find anyone else to build a site or whatever it is you need