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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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California
1 review
0 helpful votes
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Quick and easy!
August 13, 2022

Quick and easy! I am enjoying the bed so far - it's great.

Date of experience: August 12, 2022
California
1 review
0 helpful votes
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Easy to order, mattress arrived sooner than expected. Appreciate the email updates and tracking info. Cal-king is large and heavy so needed two strong people to unwrap and settle into place. Mattress has slight odor but nothing that kept us awake. Very different from our previous bed but had a good first night with less tossing and turning.

Date of experience: August 12, 2022
Pennsylvania
1 review
0 helpful votes
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The mattress is incredible
August 11, 2022

The mattress is incredible. It's been years since I've used a mattress on which I didn't toss and turn all night. My sleep has improved dramatically in only a few short days of the trial.

Date of experience: August 10, 2022
Ohio
2 reviews
0 helpful votes
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Purchased a King size wink bed. Really researched several mattresses for a long time before purchasing. I read many positive reviews and determined that the wink bed was my top choice b/c of it's reputation for helping those with back pain and also for it's reputation of having strong edge support. I've slept on it for 3 weeks now... And it's not as comfortable as I was hoping. First off, this bed is HOT. My previous mattress wasn't nearly as hot to sleep in, but I have been kicking off the covers routinely at night b/c of how overheated I get in this mattress. Secondly, the back support has not been as great as I had expected. Still waking up with a sore, stiff back in the morning after 3 weeks now. One good thing though, is that I have found the mattress to have strong edge support, so if you're sitting at the side of the bed, it doesn't feel like you're about to slide off at any moment.

Date of experience: August 9, 2022
Massachusetts
1 review
0 helpful votes
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Great experience
August 9, 2022

Great experience. Helpful customer service team. Highly recommend for a long term bed set-up!

Date of experience: August 9, 2022
Kentucky
1 review
0 helpful votes
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A representative always ready to assist; I received updates from order to delivery.

Date of experience: August 9, 2022
North Carolina
1 review
0 helpful votes
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Easy ordering, fast delivery and communication so far.

Date of experience: August 8, 2022
Illinois
1 review
0 helpful votes
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NOt use to it yet
August 9, 2022

NOt use to it yet. Maybe given more time I'll get use to it.

Date of experience: August 8, 2022
Iowa
1 review
0 helpful votes
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Excellent purchase!
August 9, 2022

Excellent purchase! Back has been doing much better definitely would recommend

Date of experience: August 8, 2022
Michigan
1 review
0 helpful votes
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It was incredible that the mattress could be delivered in such manageable packaging.

Date of experience: August 7, 2022
California
1 review
0 helpful votes
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Great customer service!
August 7, 2022

Great customer service! At this stage all I care about is purchasing items from competent personnel and care about their product.

Date of experience: August 6, 2022
California
1 review
0 helpful votes
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See above unclear message
September 5, 2022

See above unclear message. Why do I need to write more to create a standard review?

Date of experience: August 6, 2022
Florida
1 review
0 helpful votes
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So far my husband is happy with it but it is to hard for me and I haven't been able to sleep well at all. I was hoping it would help with my thigh and lower back pain but it didn't

Date of experience: August 5, 2022
Mexico
1 review
0 helpful votes
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Haven't enough experience sleeping on bed to evaluate it, but overall experience with Wink Beds has been good so far.

Date of experience: August 5, 2022
California
1 review
0 helpful votes
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Great!
August 5, 2022

Great! **********************************************

Date of experience: August 5, 2022
California
1 review
0 helpful votes
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I was provided a delivery that was the expected date. It was never updated over the course of three days so I assumed it was the correct date, so I took the day off to be there for delivery. We had been having daily summer rain storms and I didnt want my new bed to get wet. I stated I wanted to cancel the order and just like that it ships—-literally 15 mins after they tell me how the beds are made to order and mine is not finished yet—I get a confirmation from UPS. Bed finally showed up five days later. Their customer service responses seemed to be bots and not real people.

Date of experience: August 5, 2022
Minnesota
1 review
0 helpful votes
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The boxes are very heavy and I need someone to help me assemble them and rid of the old frame so too early to comment.

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Fast and easy
August 3, 2022

Fast and easy. Got it in time to enjoy our new home.

Date of experience: August 3, 2022
Iowa
1 review
0 helpful votes
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Delivered a little later then I wanted, but overall experience was great. They Wink follows up on all enquiries.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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The online experience was very easy, and Wink provided great communication on the delivery of the mattresses.

Date of experience: August 1, 2022