Wink BedsReviews 2,414

Great. A bit slow on uptake regarding shipping. When purchasing, site provides an "as early as" date delivery. I'd prefer something a bit more specific and realistic.

Liked our queen "Firmer" bed so much we upgraded to a king.

Amazing customer service. Thoroughly satisfied with my purchase. Best night's sleep ever!

The wrong pillow came but customer service was fantastic! I received right one yesterday.

Super comfortable mattress! This is my first mattress in a box and I couldn't be more pleased with my experience. Absolutely no smell when opened and super easy to set up!

The shopping and ordering and delivery are top notch.

I have no idea how this company has any positive reviews.
The bed is very expensive. Two weeks after we got it, I wanted it returned but Wink Beds will not entertain a return for 90 days. Hear me? You are forced to keep it, even if you know you'll regret it. My husband talked me into keeping to awhile. Four months after purchasing it my husband and I noticed there were divots staying in the mattress when we got up but they went away after a couple of hours. But then they stopped going away and now we have a "hill" between us, which is b/c there's his divot and my divot and the hill between them. We are not terribly overweight people, at 5'11"/200 lbs. My husband sleeps in any position and I am primarily side or back but never stomach. The bed is AWFUL! I often sleep on the couch or my son's bed. I wake up in tremendous hip and back pain every night I sleep on it.
The "customer service" is not customer service you can speak with, no no. You cannot call anyone, you can't get someone on the phone, there's only email from "Caroline".
The bed is totally overpriced garbage. The positive reviews online are lies - notice you cannot add your own review on their site. No one can, b/c they're all lies. Better luck elsewhere people!
P.S. - we got rid of the mattress, but we ended up having to pay the disposal fee b/c Wink Beds couldn't find a place for us to take it and they wouldn't come pick it up like the return policy states.

Pretty convenient. Excellent communication. A comfortable mattress and timely delivery.

Wonderful experience even with the exchange process.

Easy on line, bed is wonderful! Back is already feeling better.

We felt that it was very easy to order & we can't wait to sleep on it!

Bed fabulous. Very happy with the choice of the luxury firm rather than the firmer option. We are quite sold on the king size pillows. Comfortable, but almost too large for our tastes. Likely will exchange for the queen size. Otherwise they are comfortable.

Super Great Loving the overnight sleep with spouse

Good exchange process when luxury firm was to stuff for ne (5' 11", 155 lb side sleeper)