Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wikipedia

WikipediaReviews 175

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wikipedia?
grey stargrey stargrey stargrey stargrey star

Wikipedia Reviews Summary

The overall sentiment towards the company reveals a divided reputation. Many customers appreciate the accessibility and breadth of information provided, often praising its utility for educational purposes and expressing gratitude for its free service. However, significant concerns arise regarding perceived biases in content, particularly on politically sensitive topics, leading to accusations of misinformation and editorial manipulation. Customers also note challenges with the editing process and moderation, which some find restrictive. This feedback suggests a need for improved transparency and neutrality in content management to enhance trust and credibility among users.

This summary is generated by AI, based on text from customer reviews

service
7
value
5
shipping
3
returns
3
quality
7
This company does not typically respond to reviews

We monitor reviews for authenticity

California
2 reviews
3 helpful votes
Follow Hassell K.
Unfollow Hassell K.
Share Review
Report Review

Hi, I've previously written a less then positive review of Wikipedia, but have come to be much more fond of it over the past couple of months. I still think that when it comes to participating in Wikipedia from the side of editing pages and participating in there community they can be often unfriendly (not always of course). But I have realized that Wikipedia is quite impressive. I think they have done a good job with what resources they have and that opinion of mine goes especially for the top administration. Wikipedia does provide in fact very accurate information for most of there articles. They don't hire famous professionals in there fields like other encyclopedias, which I would say are a tad more accurate, but Wikipedia provides tremendously more information about any given topic then the usual encyclopedia. They've put trust in people and barred people from doing 'whatever thing' sparingly, and they have managed to allow people to produce a high quality COMPREHENSIVE, (which is unusual) encyclopedia. I visit it often for researching small and large things often. Is it a perfect fact book? No, most of there pages contain at least a few errors within them, and my experience has been that it is hard to edit them quickly, but they are usually tiny issues. They have provided a, for the majority, highly accurate and largely comprehensive encyclopedia that helps with my research especially often. Everything for the most part, is, properly written. Maybe people are relying on it much more often then they should, but it is very helpful when properly used, thanks for this resource, Wikipedia!

Date of experience: March 20, 2018

A unreliable website
March 21, 2018
Previous review

Wikipedia is a website I go to many times, and is a good starting place to learn about a particular subject. But although, it is an untrustworthy site that is not often accurate and, sometimes frankly biased. You have to take everything you read there with a grain of salt (especially now). Anyone can write for them which isnt bad, but they advertise themselves like there the almighty settler of information, when in fact they shouldnt be taken (the information there) alone with nothing to back it up! Most pages on Wikipedia are false, it is really a mess. Also, it has a one star for user friendliness. The only reason Im tarring it 3 stars is because of its much info.

Date of experience: December 1, 2017
India
2 reviews
9 helpful votes
Follow Ambika S.
Unfollow Ambika S.
Share Review
Report Review

This Website has many mistakes in research and Isn't good because many users have trust in you and as a result, most of Wikipedia information contains false and misleading information you must correct this!

Date of experience: March 19, 2018
Kenya
151 reviews
2519 helpful votes
Follow ClarkKent K.
Unfollow ClarkKent K.
Share Review
Report Review

Wikipedia is the greatest and most useful encyclopedia that ever existed. It is damn near impossible to go an entire day without consulting Wikipedia. It has rich content that provides very comprehensive and informative details on nearly every subject, topic, individual, or event under the sun.

Date of experience: December 20, 2017
Rwanda
2 reviews
2 helpful votes
Follow hassan u.
Unfollow hassan u.
Share Review
Report Review

It's cool one
November 11, 2017

In my life used to use information that Wikipedia provide to us because it is helpful in my daily life i wish all people should understand why we need to get truly information about this website

Date of experience: November 10, 2017
Severin V.
Michigan
6 reviews
13 helpful votes
Follow Severin V.
Unfollow Severin V.
Share Review
Report Review

Awesome encyclopedia
October 21, 2017

I have trusted this site for a long time. Every article is so accurate and informational. Very helpful for research, or just finding facts about things.

Date of experience: October 21, 2017
District of Columbia
10 reviews
73 helpful votes
Follow Riley H.
Unfollow Riley H.
Share Review
Report Review

Excellent!
June 29, 2017

Wikipedia is basically an online encyclopedia. It haves numerous articles of information on just about everything. Even though there are a few mistakes in some of the articles and sometimes the information isn't always accurate, I believe this website deserves a 5 star rating, because Wikipedia normally knows what they're talking about. Wikipedia is a great, well known place to find out what you need to know.

Date of experience: June 29, 2017
Washington
2 reviews
2 helpful votes
Follow Ana m.
Unfollow Ana m.
Share Review
Report Review

You guys research isn't always the truth. Like in Burundi with traditional food, it's all depands on province where you're from. Some of us grow patatoes, lots of them, sweet potatoes, Amasaka, Uburo, Amahonda, beans, peas and also grow cows not for decoration but to sell and eat, use milk as well, goats and not forgetting chicken including vegetables and misigati-sugar canes -. While other provinces grow cassava, yam, sweet potatoes, sugar canes, beans, amateke, rice, maize, bananas, Palm oil, and live near lakes and fishing a lot. Some grow tea and coffee, and chicken too, and all the good stuff. We appreciate your research but please dig dipped, visit everywhere not just in the city where there isn't anything grown beside heat :) then write good information. Whatever happens to oranges, ripe bananas, lemons, amapera, mangos, Imitagafero, papayas, amashu (cabagge), lengarenga ( red root), amashindwe, tangerines, mandazis, fish from Lake tanganyika or other small rivers? Like I said, travel, do your research, don'tstay in the city where they buy everything in the store and think that the milk is produced from a bycicle then put it on the page. We might be poor, but we have good food.

Date of experience: May 7, 2017
Singapore
2 reviews
2 helpful votes
Follow Libby S.
Unfollow Libby S.
Share Review
Report Review

Well known
April 27, 2017

A well known encyclopedia that has all the info you may need within your studies or just to know more (shame wiki is not the good source to enter into the study papers).

Date of experience: April 26, 2017
NL
3 reviews
1 helpful vote
Follow Cays M.
Unfollow Cays M.
Share Review
Report Review

Thanks!
April 2, 2017

Came here to say thanks to these guys for this awesome free service. It helped me a lot throughout my studies and also in just some casual situations - you can find any info here, just ANY!

Date of experience: April 1, 2017
Utah
22 reviews
61 helpful votes
Follow Chris P.
Unfollow Chris P.
Share Review
Report Review

I've relied on this site in middle school, high school, and college, and now I just use it for general information gathering. I hope it will always be around.

Date of experience: March 25, 2017
California
81 reviews
219 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Share Review
Report Review

Because Wikipedia is paranoid and hates anyone who changes anything, they have blocked all tMo-Bile users for at least a year.

I mean, I used to do this, I would change an actress or singer's birthday to 69 and then go into airplane mode when they banned me and do it all over again.

But if you're on a tmobile phone, good luck.

Also, besides that, the site is crawling with neoNazis. You can't use the word "nazi" it is filtered.

It's a site full of young adult men from English/German countries.

Don't use it if you want to succeed in life.

Date of experience: March 1, 2017
Virginia
4 reviews
4 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

I love Wikipedia! Where else can you learn everything you wanted to know all in one place. I get lost here for hours!

Date of experience: February 21, 2017
New York
1 review
1 helpful vote
Follow Ryan N.
Unfollow Ryan N.
Share Review
Report Review

Wikipedia is generally a reliable source for information, especially recent news and more obscure topics. Granted, some articles are tenuous and need more verification, and Wikipedia has a vandalism and slight problem, but in my experience the Wikipedia interfaces make it easy for anyone to just correct any wrongs as long as the information is correctly referenced. I would give it a B plus because, although it's convenient, it's not always correct, so double check every Wikipedia article if you think something is wrong.

Date of experience: February 14, 2017
Nevada
75 reviews
126 helpful votes
Follow E m.
Unfollow E m.
Share Review
Report Review

The Noah's Arc
January 22, 2017

While I use Wikipedia from time to time and I can distinguish the articles that are well substantiates ( most of the time) and the ones that may be amateurish, I still get some good information (most of the time) but this rating is about this particular article (don't know how it was published). This article entitled Noah's Arc states that there's no evidence of a universal flood (this has been proven and is out of question), then it also says that Noah's Arc would have been an impossibility (It has been reproduced and I think it's in Texas, they just won the category of tax exemption in a law suit with the government). So, my point is, I happen to know that the idea of the flood is scientific and proven, but how about someone that doesn't know that and rely on Wikipedia? I know that many artciles are scrutinized, but this one went away away off the radar. Needs to be either corrected or removed. Just thought I should share.

Date of experience: January 21, 2017
California
108 reviews
176 helpful votes
Follow Helen M.
Unfollow Helen M.
Share Review
Report Review

Careful
January 16, 2017

Be careful of the information that you learn on this website, many articles contain contradictions and factual inaccuracies in them. The website is open to whomever wants to edit and write articles, therefore exercise critical thinking skills and take facts learned from the articles on this website with a grain of salt. Recommended with reservations and advice.

Date of experience: January 16, 2017
Arizona
1 review
3 helpful votes
Follow Jef B.
Unfollow Jef B.
Share Review
Report Review

As a source of information, I might give Wikipedia 2 or 3 stars. They do have an extensive collection, but certainly not everything. But, the quality of writing in ways that make the information accessible to anyone is very inconsistent. The authors (and Wikipedia should encourage this) should link to external sites for more technical content.

I just tried posting a set of 4 interrelated pages. And, I'm already screaming and thinking about posting elsewhere.

1. The whole interface is obtuse and far more difficult than it needs to be.
2. Instructions are often wrong (e.g., they say to click on "Save Page" when there is no such button or link) or incomplete (they say to do so and so, but they give you no clue as to where to do this).
3. To get help, you have to go through this completely ridiculous process of posting a question. Why not just have a forum in the typical forum format? Why make it so difficult? It took me 6 tries to get a question posted.
4. They should have all of their instructions and taboos posted in a one simple to access and read area. But, no... they make you dig for it, just guess, or find out the hard way when they reject a page.
5. There should be a way to easily communicate with one individual who made a decision to reject so that you have a consistent way of making changes.

I've worked extensively on Wikidot sites and with their forum. There is a night and day difference. I just find Wikipedia to be frustrating in all aspects from the posting angle, and, I'm not sure how to express this, but there is some deeply embedded ignorance/stupidity or arrogance that prevents them from doing something other than a giant framework of obsolescence. Some group needs to do something better and push out Wikipedia.

Date of experience: September 7, 2016
Bermuda
3 reviews
3 helpful votes
Follow Erica S.
Unfollow Erica S.
Share Review
Report Review

Interesting source
August 20, 2016

I try not to use it as a source for research, but pretty good website if you want to find some interesting facts.

Date of experience: August 19, 2016
Nebraska
5 reviews
29 helpful votes
Follow Accomplice K.
Unfollow Accomplice K.
Share Review
Report Review

Wikipedia would be thrown out of court for heresay. As a human in my mid 40's, I've been a living witness to some of the information posted there. Everything from broadcast airdates to scientific information is bastardized here. Sure, they try, but isn't Wikipedia *really* a reductive version of *THE WHOLE ENTIRE INTERNET*?! Using Wikipedia as a reliable source is as ridiculous as asking the guy on the bus sitting next to you. Good luck with that. If you want to get away from *lazy journalism/research*, you have to stay away from Wikipedia and scrub the 'net yourself.

Date of experience: May 1, 2016
Florida
83 reviews
176 helpful votes
Follow Rodrigo D.
Unfollow Rodrigo D.
Share Review
Report Review

Simply the best resource for information on any topic!

Date of experience: April 20, 2016
Mauritius
4 reviews
9 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Needless to say that wikipedia is a great online informational website where you are sure to get loads of information about practically any subject.

Date of experience: February 16, 2016

From the business

Wikipedia is a free online encyclopedia, created and edited by volunteers around the world and hosted by the Wikimedia Foundation.


wikipedia.org
Founded in 2001
San Francisco, CA, United States
+22