WigWay

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
3.1
Reviews 116
5 Stars
55%
4 Stars
1%
3 Stars
0%
2 Stars
3%
1 Star
41%

California
1 review
4 helpful votes
Follow Nish T.
Unfollow Nish T.
Share Review
Report Review
Terrible
August 13, 2020

The worse wig ever, the wig they sent looks nothing like the wig I ordered, terrible customer service and heads up they expect you to pay freight and shipping fees to China to return your item. There return policy and shipping time they have on there website is a lie! I ordered high pony tail wig, and got this Don't do it!

Date of experience: August 13, 2020
Arkansas
3 reviews
1 helpful vote
Follow Sara T.
Unfollow Sara T.
Share Review
Report Review
Scam artist
August 13, 2020

This company wigway (aka) adelaidewig is a big scam. First they do not send you what you see in the pictures and they are not human hair wigs. Then they do not want to give you a refund and will not provide a prepaid return shipping label. Their wigs are horrible

Date of experience: August 13, 2020
Australia
1 review
2 helpful votes
Follow rachel m.
Unfollow rachel m.
Share Review
Report Review
Scammed
July 16, 2020

Should have read reviews first. Fake synthetic afro sent instead of shoulder length wavy hair after 3 months of waiting doubt I will receive a response... maybe the people getting paid through donations like the #cancercouncil should assist patients find a wig company so we don't get scammed by people like this.

Date of experience: July 16, 2020
Australia
1 review
2 helpful votes
Follow Emily M.
Unfollow Emily M.
Share Review
Report Review

Not human hair, it took ages to get it and when it finally arrived it looked nothing like the picture.
Be aware, this company is conmen and women. I paid 183 dollars... what crap I got for that amount of money.
They advertised as human hair long Brazilian

Date of experience: July 11, 2020
Florida
1 review
0 helpful votes
Follow Jeffrey R.
Unfollow Jeffrey R.
Share Review
Report Review
Looks like my own hair
July 9, 2020

Very beautiful, very lightweight which I love. I can relax and don't have to go to the hairdresser as often. It is very natural, looks like my own hair. Your staff was very helpful and friendly. Thank you. No pics.

Date of experience: July 9, 2020
Bangladesh
3 reviews
0 helpful votes
Follow Green E.
Unfollow Green E.
Share Review
Report Review
I get so many compliments
June 15, 2020

I have 3 of these wigs, I get so many compliments. My best friends does not suspect it is a wig. Beautiful wig.

Date of experience: June 14, 2020
Australia
1 review
7 helpful votes
Follow Chile H.
Unfollow Chile H.
Share Review
Report Review
Scam
June 12, 2020

I ordered 3 " 100% human hair, hand tied, monofilament wigs, totalling $992. What I got was nasty, cos play, cheap $5 Halloween wigs. They made it so difficult and tried to get me to send another $500 so they can go through a different wig company. After I told them point blank I wanted a refund they suggested I sell them to someone else. They then offerd a $50 refund. I then went to PayPal and explained what had happened. Wigway freaked out and offered me $100, then $300, then $600 refund. I flat out said no, so PayPal are refunding my whole $992 and wigway are getting their hideous barbie hair back. For those of you who have been scammed please get your money back through PayPal. Wigway are a scam and disgrace. The wig smells like acetone. I hope their factory accidentally burns down.

Date of experience: June 12, 2020
Bangladesh
1 review
0 helpful votes
Follow Marina H.
Unfollow Marina H.
Share Review
Report Review
Beautiful wig
June 12, 2020

I didn't like the color I picked but the shape and overall styling is nice.
Beautiful wig. My hairdresser loved working with it.

Date of experience: June 11, 2020
Bangladesh
1 review
0 helpful votes
Follow Marina H.
Unfollow Marina H.
Share Review
Report Review
Color is very flattering
June 12, 2020

I have now ordered 2 of this wig, since I wear it almost every day. It is lightweight and natural-looking, although a little small on my head. The light brown color is very flattering!

Date of experience: June 11, 2020
Bangladesh
1 review
0 helpful votes
Follow helen k.
Unfollow helen k.
Share Review
Report Review
I love this wig
June 10, 2020

I can wear this wig in different ways and it looks like my natural hair. It is comfortable and easy to wear.

Date of experience: June 9, 2020
Australia
1 review
0 helpful votes
Follow Emma P.
Unfollow Emma P.
Share Review
Report Review
DON'T ORDER!
May 27, 2020

I ordered a wig for my mother who is undergoing radiation and chemotherapy. Losing her hair was already a great stress therefore she needed a wig asap. The website had said it would take 12 days to make and after shipping 2-4 days to arrive as it said it was express' shipping. We ordered the wig on the 15/4/20 and on 21/4/20 i received an email saying it was shipped. It is 27/5/20 and it is still not here. I am very disappointed in their service as i emailed them on 14/5/20 and they said a few days. A month for their shipping, don't listen to the website. Please don't order from them.

Date of experience: May 27, 2020
Australia
1 review
2 helpful votes
Follow Marie L.
Unfollow Marie L.
Share Review
Report Review

Do not use this vendor. Paid 360$ and never received the product.
I tried to contact them multiple times but service is non existent

Date of experience: May 26, 2020
California
2 reviews
2 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review
Jon Renau by the owner
May 24, 2020

This site is using pirate images. They are showing JOn Renau images that we have copy write ownership.

Date of experience: May 24, 2020
Australia
1 review
4 helpful votes
Follow Carolyn R.
Unfollow Carolyn R.
Share Review
Report Review
NOT HUMAN HAIR
May 14, 2020

I bought a short wig advertised as human hair. When it arrived I found a synthetic wig proven by taking it to my hairdresser who tried to put some highlights and the colour did not take. It also arrived in a colour not the same as I ordered (hence wanting to put highlights in it to match the photo of the one I thought I was buying!)
It also came 3 weeks later than advised and so far I haven't had an answer from them regarding the synthetic wig which I emailed 3 days ago. Very not happy.

Date of experience: May 14, 2020
Virginia
1 review
0 helpful votes
Follow LEEANNE b.
Unfollow LEEANNE b.
Share Review
Report Review

Terrable service, sent me a pic of wig for $138 then i got a terrable wig thats nothing like the picture. I asked for my money back but they refused, they are scammers. SCAMMERS, STAY AWAY FROM WIGWAY.COM

Date of experience: May 6, 2020
Kentucky
4 reviews
1 helpful vote
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review
Satisfied will order again.
March 31, 2020

This is an all around great wig. It's comfortable and it looks so natural. I would recommend this wig to everyone.

Date of experience: March 30, 2020
Bangladesh
2 reviews
0 helpful votes
Follow Mia S.
Unfollow Mia S.
Share Review
Report Review
This hair is gorgeous on.
March 29, 2020

I bought this wig for my birthday vacation and it was a hit. It made my outfits say HELLO I HERE. EVERYONE WAS LOOKING AT ME. I felt great. I'm ordering another on different color.

Date of experience: March 28, 2020
California
1 review
0 helpful votes
Follow Jon L.
Unfollow Jon L.
Share Review
Report Review
I am very pleased
March 21, 2020

I am very pleased with my new wig. This the second one I have purchased. Very good product. I am very pleased

Date of experience: March 20, 2020
California
1 review
0 helpful votes
Follow Julia L.
Unfollow Julia L.
Share Review
Report Review
Please keep it in stock
March 19, 2020

I really like this wig: the style, color. I have bought others just like it, so please keep it in stock. Very pretty! I hope to order the same wig soon.

Date of experience: March 19, 2020
Australia
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Share Review
Report Review
Bad bad bad shonky company BEWARE!
March 8, 2020

Total sham of a company and if you do get sucked in... PAY WITH PAYPAL...
Wigs are cosplay for a dress up.
Could buy the wig off ebay for under 10.00.
Sent it after order was cancelled (not even the right one) and accidentally signed for it as i was expecting another package from a different company..

Date of experience: March 8, 2020