Wigs.comReviews 85

This company has no phone or address, only an email option. I canceled my order within a few minutes after placing because I read their return policy in detail and was not comfortable with the limited return for quality issue only. It has been 6 days and I have received a canned email every day saying please reconsider we offer free gifts. I have notified my CC company and am disputing the charge. In the meantime, my only recourse seems to be to continue my daily email requesting cancel and full refund. This really seems to be a scam.

Had a pretty bad experience with the customer service. Their return/exchange policy is very vague. They launched a sale within a day when I purchased a wig and they are not honoring to price match.

This story spans 5 weeks of logistics nightmare so I will stick to the basics. I ordered a wig but when delivered I was on a business trip. UPS sent the wig to a holding warehouse in Germany. Only thing Wigs.com has to do is instruct UPS to try once more to deliver the wig, I agreed to pay all additional costs. Their answer after contacting them at least 6 times is NO. So now the $335 I spent on it are lost. UPS will destroy the package, and NOTHING I can do about it.

When shopping for wigs it is SO important that you get what you pay for - after all, it's what you expect.
The sales staff KNOW their products and will help you with the best colors to match what you desire.
This site is part of "Beauty and Hair" and is one of several wig sites.
I've exchanged without hassle and they deliver when they say they will deliver.
Shopping online can be dangerous and very, very time consuming especially when it's very personal.
Just sayin'

I ordered a longer 18" lace front wig, which took about a couple weeks or just under to arrive (No big deal... I ordered from the United States). After I placed my order, I suddenly got a sick feeling inside, because silly me decided to read the reviews after the fact. The reviews were horrific for the most part... so I just decided to hope for the best and prepared myself to eat the cost; as a lesson learned. Having said that... The wig arrived, and to my relief and surprise, it was actually a nice piece! It has plenty of hair on a well constructed cap, as well as having the wavy style I had hoped for. Now, for the bad... The color was completely out of line with what was pictured in the photo... of course I suspected the majority of the photo's they use, not the actual pieces, but more so there to serve as an inspired style, color and length. But still, they should be far more mindful that for example if I see a level 5 or 6 brown with golden highlights in a photo, I would expect the actual color to be in the ball park... in my case (as a professional colorist) I received a level 7 warm red/brown solid hair color. Not at all the color I would have chosen, however, at that point I was thrilled that I at least received a decent wig over all for the $120.00 I paid to the company. With a few tricks of my own... I can make this work for what I need it for... but some may not be as fortunate or talented as I am. So... would I order again? No... unfortunately I have learned a lesson, that as it pertains to hair... an in person purchase is a much safer avenue, unless of course you have already developed a level of trust with a vendor. Had the color been closer to what was advertised, I would have probably taken another chance and placed a future order; to be fair. I gave three stars, simply because the item came in a reasonable amount of time, and I did receive a decent product.

I bought a wig and the full accessory pack from this company to the tune of $187.00. After I received the product, I tried it on with one of the wig caps and returned it promptly the very next business day as I felt it was too flat. My refund was $95... the company stating that there is no refund on accessories even though they were never used. I hope to head anyone else off at the pass to go elsewhere if they want to buy a wig and accessories.

I ordered a wig and paid for expedited shipping (1-2 business days). The web site says that orders are processed in 1-2 business days, so I assumed that I should have my purchase within a week (at the VERY latest), but when I finally emailed the company after hearing nothing for 6 business days, I received a reply indicated that they had JUST created a shipping label. My previous wig was destroyed in an accident, and I have nothing to wear to my daughter's wedding. I have no idea what I'm going to do. On top of their slow processing time, they will not allow me to return the wig (even if I never open the box) without charging me a 25% restocking fee.

I have been a long time user of easiXtend elite remy hair, I absolutely I'm in love with the hair. I am in the cosmotology field and I can tell great quality of hair and this is it! But with that being said I am highly disappointed with how I received the hair. It should be in a box and when you open the box the hair should be in a ponytail holder with a hair net wraped around the hair. This is not how I received my package! My box was ripped with scotch tape holding it together, and when I opened the box the hair was all over the place, not neatly put together! I was so sad :( It's like receiving a Tiffany's ring but the beautiful blue box is damaged, which then makes it not as special.

I then called wigs.com and was on hold for 13mins... When the woman finally answered I told her the situation and how sad/disappointed I was. She then told me I could return the hair which would have been ok, but I have a big event the next day and I need the hair. Then she then told me I could have 20% off my next order! But can not be used with another coupon... there are always discounts in this site which is awesome but then I'm not really receiving anything for my sadness of have some troll mess with my new hair!

Over the years I have spent thousands of dollars on this brand have referred many people including my salon to sell the tape in hair extensions. I just wished wigs.com would have stepped up to the sistuation instead of saying "sorry, we are a third party sales and have no control over this"

In my opinion, Wigs.com is a horrible place to do business with. They claim to stock thousands of wigs but each time I placed an order with them it was "out of stock." I don't believe that they stock wigs, I think the only wigs that they have on hand are the wigs that their customers, who are dissatisfied, return to them and they of course charge their customers who return their merchandise a re-stocking fee but re-sell those same wigs at full price to the next unsuspecting customer. After 4 weeks of waiting and absolutely no voluntary communications from Wigs.com, the wig finally shows up. Their customer service reps are rude: they are offended if you try to find out why everything is always on backorder and equally offended if you dare to inquire about when I might expect to receive the merchandise that I ordered. I have yet to receive a response to that query that makes any sense. Most responses are full of fumbles and untruths. I decided to Google reviews for Wigs.com and there are quite a few review websites on Wigs.com and the reviews reflect my experiences with Wigs.com perfectly - 99% of the reviews were extremely negative. It appears that Wigs.com is consistent in their lousy service and rude customer service. Does anyone know of a good online wig store with a good product, timely service and customer service reps who are helpful?

The first wig order arrived fine, but the shampoo & conditioner were on backorder! Still waiting after 4 weeks! Second order went on backorder; called them yesterday, and they don't have a date yet as to when they expect the wig to be back in stock. Customer Service said that "... we don't have the capability to show 'out of stock' on our website..." WTF?! What online store doesn't keep track of their stocks? Because the wigs are probably made by slave-labor, and shipped at the last minute. The prices may be good, but waiting 2 months for an order? No thanks! I'll shop local! I do not recommend this company.