Wig.comReviews 43

I placed an order for a wig and the color of the wig was not as stated. I returned in 2 days. Paid 29.99 for wig, only refunded $17.00. Called customer service Lady didn't know what she was talking about, I told her I paid $29 -$17 return
Where is the rest of my money, She said restock fee, I said restock fee is 20% and your product is not the right color you, requested me to ship it back. She said Mrs. We refunded you $17. Bad business, won't purchase from wigs.com. You don't know how to satisfy your customers.

The wig they sent me was lovely, but the large size was still much too small. Also, I sent a follow up question by email asking if they had any extra large wigs and I was ignored. Bad sizing and bad customer service. Buyer beware. (Note also that they sent me an email with a form asking for a review for their website and I tried to send this exact review. It came back as undeliverable. I wonder if this is the reason why their website only has excellent reviews.)

I ordered a ponytail wig from wigs.com. The color was a light brown but when it arrived it most resembled a dark brown being at least 4 shades darker than the sample online. When calling the company will just repeat the same sentences over and over. So, I paid $7.95 to have it shipped to my house and to return it another $7.95. If I want to exchange it they will charge me another $7.95 to ship the next one. That's already almost half the price of the ponytail. Never again. I was told, when I asked to speak to a supervisor, that none were available as they had all left for the day. Very poor customer service. Very disappointed.

After trying on the wig I purchased I decided it just wasn't right for me. I put on the protective cap before trying the wig on and was careful to not mess up the hair. I packaged it right back in the same bag with all that was in the box. To my shock I received an email saying I was not going to be reimbursed for the wig. I called customer service and was told the delicate lace lining of the wig was a little torn and stretched! I asked for the wig back and will try to sell it but I am now out $455.00!

This company is just awful to deal with. I bought a wig but it wasn't what I expected. I called to return the wig and waited for refund which I did not receive. I received a letter stating I could only get a merchandise credit because it was a clearance item (it was not). I called the 800 number and the automated system said my refund was credited back to my credit card (it was not). Spoke with a representative who sounded like a robot and told me I was credited and to call my bank. I asked what would my bank say other than to confirm the money was not returned? She was very annoyed and then said there was a glitch in the system and that they couldn't refund my money but I could get a credit for another piece of merchandise. I asked to speak with a manager. The manager was as rude as the representative and with a very raised voice, I will refund your purchase to your credit card. I asked her for a reference number on this or if an email with this information could be sent to me and she said no. She said the refund would be on my account in 72 hours. We will see. I feel like I could have a heart attack over a stupid purchase. Never in my life have a dealt with such people. Just awful.

I purchased at least 3 wigs on different occasions and was not satisfied with the quality of these wigs - they looked "wiggy" or unnatural. On close examination of the advertised product I realized the models are displaying hairstyles (in most instances), using their own hair and not wigs. A wig closest to the hairstyles advertised is what the customer will receive. This to me is false advertising - It means one can never receive the exact replica of the hairstyle advertised for obvious reasons.

I ordered 3 wigs in December. After 3 weeks they arrived, but not in time for my event.
One was not a good fit. I returned within the 21 day policy period via USPS 2-day PM to ensure ontime delivery. After waiting several weeks for my refund, I got a card in the mail saying I needed to contact them in order to complete processing my order. I called and to my amazement was told I would not be receiving a refund because it was not received within the 21 day period... they supposedly received it 2 days after the expected delivery date on my USPS receipt. I was so angry and upset I hung up! Several hours later I called back to request that the wig be sent back to me since I had paid for it as well as return postage to send it back. I was now told that on the 18th they sold it to charity! Unbelievable! So I essentially GAVE them the cost of a wig and return postage with NOTHING to show for it! I WILL NOT TRUST THEM AGAIN! WHAT A RIPOFF!

I ordered a wig from these thieves too, the wig was so bare in the back that you could see my own hair thru the wig. That is a DEFECTIVE WIG. So I returned it with the reason saying I wanted to EXCHANGE it. I got a card in the mail saying that they won't give me an exchange and they said they donated the defective wig I returned to CHARITY! I am disgusted! I am a salon owner and I had hoped to recommend them to my clients. Instead I will have to warn them about this scam wig company.