Westerndigital

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Ohio
9 reviews
9 helpful votes
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Bought a 2Tb USB External hard drive from Western Digital. I worked with support to prove it was defective. The RMA process stipulates that the customer has to pay to ship the bad one back. So to be clear. I spent weeks converting media and storing it on their defective drive, and now i have to pay more and do more work to get a replacement of something that was not my fault. Terrible. Buy from a better company. I have several from their biggest competitor and they have all lasted and are durable.

Date of experience: August 11, 2025