WeMassage.caReviews 48

Hi Livi- I tried reaching you direct, and have yet to receive a response, so will post a public comment in hopes you are able to see this, and please do reach our reservation team for assistance. We have a 100% customer satisfaction guarantee, so in the event you are unsatisfied or a confirmation extends longer than anticipated, we have no problem refunding in full. Please excuse any day of cancellation if there was therapist illness or any urgent matter that held them from seeing an appointment through day of. Our policy is to notify the client promptly, and would ask for a kind understanding given the situation. We have a team of over 600 professionals, so almost everyday a few people call in sick, have an urgent personal matter or car trouble and need to request a reschedule, and this is never in anyones best interest, but we need to be understanding. If we cancel day of, regardless the reason, we are always willing to compensate you for your time, and offer some free service next visit or a gift card, so you are never at a loss. Please email us at your earliest, and we can look into your order, and offer the appropriate assistance. Our team of professionals receive only the best reviews, and we apologize the few made public on this platform are with respect to scheduling delays only. We service all major markets in Canada, as well the United States, so a delay experienced during a short period in one market, will not suggest the same for every city.
Bianca H.
Director
We Massage

Hi Khan- Thank you for expressing your concerns with We Massage and for the kind feedback. We offer clients favorable rates on massage (some cases at a loss) in order to attract and maintain a wonderful relation, in hopes they come back as a regular paying customer the next time, so we may then benefit from future orders, so it's a small marketing expense. The only time we experience a substantial loss is when we offer discounted service and therapists who are aligned with us either solicit and / or clients attempt to book direct, which is against company policy and does cause for a negative return, but we hope to avoid this and do run on an honor system. The company is currently undergoing some restructuring and due to some of our partners not paying us on time (which we have expressed concern to on an individual basis, those who are in mention - not all) this has put us in a position of delay for some professionals who are within our Team, yes. The company has always paid out in full since inception and will always fulfil all payment requests and we appreciate those if any who may have been affected by a delay and their kind patience while we smooth out a few underlying administration issues, but this will not affect service. We know this will be resolved shortly and have been in communication to offer solution and expedite any concern. We are a strong and valued company and we value our team and client base and are in the midst of creating a better platform and user experience for all. We appreciate those standing by us in times of growth and when some unforeseen circumstance arises and be supportive.
If anyone has any questions or concerns please do reach out and we will assist: [email protected]
Bianca H.
Director
We Massage

Hi Ian- We thank you for your purchase and are truly apologetic for the longer than anticipated wait for booking confirmation. After a quick review, I do see a few completed bookings in March, of 2015 on file and you have redeemed your buy, so that's great! We offer the 3 for 1 gift card promotion to valued clients who are new and returning, as a 'Thank You' for their interest and loyalty to We Massage. Our passion is providing quality and professional care nation-wide, both in-home and in spa and we also aim for the booking process to be just as relaxing and understand your prior wait time was unreasonable. We appreciate you continuing with the service as intended when we did connect, although the prior delays may not make you excited to move forward. We do our best to expedite the confirmation process, but since we offer many booking preferences and depending demand and staff availability, sometimes a couple people out of the hundreds plus we treat weekly, may experience a wait period and we are sorry. We have many professionals with wonderful availability eager to accept reservations requests in most markets, while others where the demand is high, so we are constantly hiring to prevent such an issue.

For those interested in reviewing honest feedback left by those who have enjoyed our services in the past, please visit: http://www.wemassage.ca/reviews/clientreviews

Hello Mike and thank you for your buy and kind patience with our response time. A delay in communication whether it be by phone or email is never intentional. We experience an overwhelming amount of communication to our office daily due to the client demand in our nationwide markets and also keeping in contact with our team of professionals to ensure service excellence day of client treatment. We prefer email if and when available and you should receive a prompt response, but if for some reason there was oversight our end or delay we apologize, kindly re-submit your inquiry to [email protected] upon review of this response and a member of reservations will certainly follow up and get your booking/s in order. Please do not misinterpret a delay as us intentionally not wanting to book or taking peoples money, We Massage is a reputable company and we have hundreds of wonderful and positive reviews on our website from satisfied customers over the past few years since inception and have 10 thousand+ more bookings successfully completed. Only a very small fraction have made effort to post review for us to publish on our website, and its unfortunate only the negative comments and feedback are ever published on the web if and when any concerns. If you take a moment to view our reviews page, you will see many people rave about our services and they do occur. Please find here: http://www.wemassage.ca/reviews/clientreviews
If anyone has any questions or concerns please do reach out and we will assist.
Bianca H.
Director
We Massage