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WebMDReviews 262

3.2

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WebMD Reviews Summary

WebMD's reputation is mixed, with customers acknowledging the site's extensive medical information and usefulness as a starting point for health inquiries. However, significant concerns arise regarding outdated provider information, unreliable marketing practices, and perceived biases towards pharmaceutical interests. Many users express frustration with customer service, citing unresponsive communication and a lack of follow-up, particularly in marketing and administrative contexts. While some appreciate the resource for its educational value, the overall sentiment reflects a demand for improved reliability and transparency in both service and content.

This summary is generated by AI, based on text from customer reviews

service
5
value
3
quality
4

We monitor reviews for authenticity

GB
3 reviews
25 helpful votes
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Terrible experience
March 2, 2018

They present information in the terrible way. It's like you are watching advertising. Is this advertising portal or health related?

Date of experience: March 2, 2018
Pennsylvania
1 review
3 helpful votes
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I was under the impression that WebMd would have all local doctors listed. Well, I work at an MD office and we have filled out the WebMd form, called WebMd several times, written them via snail mail... and have gotten a complete run-around. The folks that show up on their website all PAY to be there. It's not neutral, it's paid advertising. Very disturbing that so many of us trusted WebMd only to find out it's a paid, advertising scam.

Date of experience: February 14, 2018
Australia
1 review
0 helpful votes
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I have mutiple times unsubscribed and emailed to have them do it and to remove my information as i never subscibed in the first place and think its a stupid site. I have gotten many replies over the last year saying its done and to give it 24hrs for all my information to be removed, but they never stop sending me spam, i get so many emails a day and its ridiculous, they have obtained my infortmation and i dont know how, and now they wont remove it when their privacy statement/terms and conditions says we have the right to have the information removed
DO NOT SIGN UP! You wont be able to unsubscribe

Date of experience: February 13, 2018
Washington
1 review
5 helpful votes
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I am a healthcare provider and have had false reviews posted on the internet. I contacted WebMD five times via their web site contact page, mailed them a letter, called them twice (no ability to speak to a live person or leave a message), and filed a complaint with the Better Business Bureau. WebMD did not respond to two inquiries from the BBB. I have now filed a complaint with two accrediting agencies for WebMD and am awaiting a response.

Date of experience: January 17, 2018
New Hampshire
2 reviews
5 helpful votes
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I then went into the doctor and turns out I'm constipated. Well, cancer and too much cheese are about the same anyway.

Date of experience: January 10, 2018
China
1 review
0 helpful votes
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Great
December 14, 2017

I am unable to use the WebMD website without it constantly locking up on a page and refusing to function.

Date of experience: December 13, 2017
India
1 review
0 helpful votes
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Great resource
November 26, 2017

I absolutely love WebMD. The site is extremely user friendly and the search features are quick and easy to use. They provide the right amount of information for the question--detailed...

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
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Free Spritual Help
November 18, 2017

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Date of experience: November 17, 2017
Ireland
1 review
5 helpful votes
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Absoloute horse$#*!e
November 8, 2017

Last year during the best summer Ireland has ever had, i started to experience headaches. Long story short i looked it up on webmd (bull$#*!) and it told me i had a brain tumour. It cause me to be terrified about this non existent tumour all summer even when i went away to spain. It made me so upset and wasted my summer. What a crappy unreliable website. Its bull$#*! dont depend on it! Turns out the headaches was a symptom of my depression i was diagnosed with

Date of experience: November 8, 2017
Kentucky
3 reviews
5 helpful votes
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Never update reviews, no response when contacted. Physician ratings unreliable as no current reviews AVOID THIS SITE

Date of experience: November 7, 2017
Colorado
66 reviews
78 helpful votes
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My First Go To Site
October 31, 2017

This website has a lot of helpful and useful information! For the most part it is usually accurate. I will continue to use this website. I trust what it says but with a grain of salt. I always contact my doctor for the more accurate information I need, but WebMD is very helpful when it's the weekend or late at night and you can not contact your doctor.

Date of experience: October 30, 2017
Sweden
3 reviews
4 helpful votes
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Helpful
October 9, 2017

I`d say the resource is very helpful on many issues and I personally can confirm that. At times it helped me, but mostly this was only the point before calling the doctor, which I would advise to do to anyone.

Date of experience: October 7, 2017
Michigan
14 reviews
30 helpful votes
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In the past I have had problems with hypertension, sluggish thyroid, vericose veins and shingles and depression and anxiety... weight gain and other human conditions and WebMd always has a answer and I got to my local doctor(S) and use the information provided by WebMd to let the doctor know of my health concerns.
So far my wife and I are satisfied with WebMD

Date of experience: October 4, 2017
California
11 reviews
40 helpful votes
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Great Resource
September 5, 2017

I like browsing the pages of WebMD, it has helped me sort through many questions that my doctor either could not answer or thought I did not need to know the answers to. It helped me fire my doctor and find one that was a better fit.

As with all WWW platforms you must read everything with a grain of common sense because not everything written in the cloud is a silver lining. But as a go to place to seek information this is one of the better places on the internet road of knowledge.

Date of experience: September 4, 2017
Georgia
2 reviews
0 helpful votes
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WebMD
August 29, 2017

The website I go to for anything medical. I like to use the symptom's to find out what might be going on & to check on medications.

Date of experience: August 28, 2017
District of Columbia
5 reviews
13 helpful votes
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Good Website
August 27, 2017

WebMD is a good website to get some general knowledge about medical issues and diseases. However one must not use this website as a substitute to a professional doctor. Nonetheless I visit WebMD often to learn some basics about the medical conditions.

Date of experience: August 26, 2017
Germany
4 reviews
4 helpful votes
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Good but not Amazing!
August 19, 2017

Sometimes I unable to use this website. The website is without it constantly locking up on a page and refusing to function. I am facing the same problem all the time.

Date of experience: August 19, 2017
Texas
10 reviews
27 helpful votes
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You can find definitions of medical terms. Medical reviews and many other things referring to the medical field. Keep in mind they also advertise products that pay them. Always check out two or three sources on a medical subject.

Date of experience: August 13, 2017
Minnesota
1 review
0 helpful votes
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I am unable to use the WebMD website without it constantly locking up on a page and refusing to function.

Date of experience: July 8, 2017
Texas
8 reviews
5 helpful votes
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This site is too complicated for non -medical persons. It needs to list all generic equivalent medications in the same " class" of drugs so people can save tons of money. I may be thinking of Drugs.com where you can see if your medications have interactions with Over the Counter medications and so on. Too bad they do not include all the ones on the recall list or the ones in class action lawsuits here. Great Site for most who need to study what they do not know. But the constant emails are a headache.

Date of experience: June 24, 2017