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Worst website ever. My box came to $250 for absolutely the worst quality of clothing i've ever received. Called to complain about the charges and Katie from costumer service said she would unsubscribe my account and id immediately get an email for my cancelation, which i never received. Absolutely the worst experience i've ever encountered, I would not suggest this website to ANYONE. It doesn't even deserve the 1 rating.
I was so excited to try this company out. I've tried Trunk Club and Stitch Fix and was looking forward to trying something new. HUGE disappointment. I placed my order for my style edit on 8/8/16. They sent an email confirmation saying that my package would be shipped out in 3 days. It didn't ship for 2 WEEKS! I finally received the box on 8/24/16. I was pretty aggravated that it took so long for them to send it to me but I was still excited to see what they picked out for me. Another disappointment. I was very descriptive in my notes to my stylist. I specifically asked for no black and told her that I have a lot of black in my closet and was wanting to expand my closet with more color. What did I get? BLACK! Black pants, black dress, black jacket, black shirt, and one blue shirt. Never again. What a waste of $20. Oh, and the least expensive thing in my box was $90 (for a tee shirt) and the most expensive was $148 (the jacket). Stitch Fix is WAY better! Don't waste your money with this company.
After two months of perfect shipments my 3rd order was lost or stolen. When I emailed costumer service to notify them of the issue they sent me a new collection for free and asked if I wanted future orders to ship with a signature required. I thought that was a great idea and have now received every other shipment perfectly, including the replacement order.
This company runs promotions, and then won't follow through when they admit they know the issue is beyond the customer's control. I wont give my money to a site like that, especially when you are supposed to depend on them to chose items for you and have a decent return policy. There are plenty of better alternatives.
