Walmart

I am extremely disappointed with Walmart's online shopping and delivery service.

On October 22,2026, I placed an online order totaling $58.08. Despite Walmart's delivery commitments, my merchandise did not arrive as expected.

After spending considerable time attempting to resolve the situation, I spoke with Walmart customer service representatives and eventually a supervisor named Youssef.

Rather than offering a reasonable solution, confirming a refund, or taking responsibility for the undelivered merchandise, I was instructed to wait until 11:00 PM and contact Walmart AGAIN if the order still had not arrived.

As a business owner myself, I understand that unexpected delays happen. However, collecting a customer's payment, failing to deliver merchandise as expected, and then offering no meaningful resolution is unacceptable.

What disappointed me most was the apparent unwillingness of Walmart's supervisory personnel to take ownership of the problem.

Customers should not have to repeatedly contact a multibillion-dollar company simply to obtain merchandise they have already paid for or receive a refund.

I have since filed a formal complaint with the Better Business Bureau requesting a full refund of $58.08.

Walmart needs to seriously reevaluate its online delivery practices and the way its customer service supervisors handle legitimate complaints.

An extremely disappointing experience that has significantly diminished my confidence in Walmart.com.

I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders.

Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems.

One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached.

More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements.

For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process.

I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process.

As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems.

What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again.

I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered.

I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.

Consideration For Allergies Needed

Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those.

Website Issues

I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them.

Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have.

If you want to clear your cart, they don't have a way to do that for most customers.

I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way.

I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us.

Shady Third Party Sellers

The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart.

Counterfeit and Defective Items

It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without.

Bags Too Small

The teeny paper sacks annoying everybody.

Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another

Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!

I bought a labtop 17 days later I try returning it because it was not working right. I was told it had to be return in 14 days. I lost my money

Come to Walmart where you don't get a credit card for a refund unless you ask for it!
In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card.
When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT.
So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!

I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.

I hope this message finds you well. I'm reaching out to share a personal experience that I believe raises important concerns about public safety and business accountability here in the Modesto area. On [insert date], I suffered a slip and fall at [Business Name] in [City]. The floor was wet, there were no warning signs, and I sustained [brief description of injury]. What's been most troubling is the lack of response from the business—no assistance at the time, no documentation, and no follow-up despite multiple attempts to contact management. I've filed a complaint and am exploring legal options, but I feel this situation reflects a broader issue that others in our community could face. I believe it's worth shedding light on how businesses handle customer safety and what happens when they don't. If this is something you'd consider looking into, I'd be happy to share more details, documentation, or speak further. Thank you for your time and for the work you do keeping our community informed. Best regards, [Your Full Name]

I was really hoping for better, but unfortunately, the product quality was quite disappointing - it felt cheap and didn't live up to expectations. What made things even worse was the absolute nightmare of trying to get information on returns or resolve any issues. It seems impossible to get a clear answer or speak to a real person.

Quality seems to be on a steep decline. Online and in-store prices are a complete scam - you find a good price on the website only to find out it's different in the store. Staff don't honor the online price. Seemingly nonexistent customer service department, it makes it impossible to get a straight answer or a refund when things go wrong. The low prices are the only merit I can think of.

Just had a bit of rude experience while shopping in walmart. The staff was not very helpful in my inquiries

I had a humiliating and discriminatory experience at the Walmart on 103rd Street in Jacksonville. I was completely ignored, disrespected, and treated as if my concerns meant nothing. I presented valid proof and calmly asked multiple employees for help, but they dismissed me without any explanation or effort to resolve the situation. This wasn't just poor customer service—it was inhumane. No one should ever feel invisible or less than human while shopping. I am speaking up because staying silent only protects unacceptable behavior. I've attached my receipt and proof of what happened. I hope Walmart takes this seriously, because this should never happen to anyone else.

Customers are tired of having to wait in line for hours at a time while employees walk around the store ignoring people and running away before anyone can ask them a question. My last visit I was turned away and pointed in the wrong direction and it was humiliating. Never will I again go to this Walmart store again!

WALMART enrolled me in WALMART+ at self checkout that I never wanted and never used. My mistake not looking closer at my credit card statements but when I discovered I was being charged and called in to cancel they would only refund one month fee. Three chat sessions where I was told I would get credit for the other months within two days with no refund and then their refund department tells me they won't refund even though I never used or wanted it.

I have shopped at the Walmart on Ohio and 121 since I moved here about nine years ago. For the past 2 months I have been ordering online and paying extra to have them delivered because after my heart surgery in December I can't carry heavy packages up a flight of stairs anymore. Except for having to substitute some of my regularly ordered items it has been fast and easy. I always pay $5.00 to get the order within three hours, and I always give them at least a 10% tip, Tonight I ordered $148.60. Which is a small order for me. Andreina was my delivery driver and she text me on her cell asking for the gate code. I told her I didn't have the gate code, but if she would wait until the next car comes through as they come through quite often. She text back "Oh My God, OK" I told her I didn't appreciate being smart assed and that no one has ever had a problem delivering here before. She text back "You will receive soon" Then a text came saying they couldn't deliver my order.
I spent the better part of three hours calling different managers explaining my problem. One said it will be delivered early in the AM, Then another text after that saying they are cancelling my order... WTF? I am done with them all because of a smart mouth 20 something!

They charged me on their machine twice and didn't provide me the items that I won. I want a refund of my money.

Walmart has sunk so low they're now actively preventing customers from seeing ratings and reviews on poorly-rated items. The star rating and number of ratings is visible on the search page, but all of a sudden when you click on the product and go to its specific page, there's no rating or section to leave a review. This appears to only be the case for items rated 2 stars or less. Absolutely disgusting scumbags at work.

I had a medication delivered to my home from Walmart located at ******* SW 127th Ave
Miami, FL *******
The driver, who does not speak English actually refused to leave the medication because I don't speak/understand spanish. I have a photo of the driver