I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.
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Walmart Reviews Summary
Positive Highlights
- Wide product selection and competitive pricing are frequently mentioned.
- Online ordering and store pickup offer convenience.
- Walmart's return policy is advertised as 30 days, but enforcement is inconsistent.
Negative Highlights
- Customer service is often unhelpful and fails to resolve issues effectively.
- Online orders may arrive late, damaged, or not match the website description.
- Return and refund processes are difficult, with Walmart shifting responsibility to third-party sellers.
Most commonly discussed topics
The most helpful reviews behind these summaries
Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.
I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.
Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!
Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another
Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!
Two weeks of trying to make their Webpage Help work; two weeks of phone calls; promises of taking care of it...still no help solving two separate problems with my Walmart+ account. Yes there has been some action, now I have two identical accounts, same name, email, phone # and two charges for two subscriptions.
You can find ANYTHING there. I order online and go to my local one regularly, I always shop in bulk and that when Walmart REALLY shines. Great prices and regular sales, cool holiday edition items and products. My whole house is just a big Walmart storage container at this point and im not complaining
I tried home delivery and cancelled. Walmart Took $99.00 out of bank and I only $4.00 have left. They are quick to get your money and I got them down 5 days, I am a disabled senior and I have a small income. Walmart should be shamed of themselves!
If you were thinking about trying Wamlart + and I had to offer a recommendation, I would not be able to do so. My items have repeatedly been delivered 30 feet from my front door, next to my driveway. When I brought it to their attention, I received this response:
On Fri, Dec 15,2023 at 8:09 PM, Elizabeth Krigbaum<*******@express.medallia.com> wrote:
Dear Susan,
Your feedback is sincerely appreciated and I am very sorry you were unhappy with your experience. You mentioned in your feedback that you were unsatisfied with the delivery drop off and how your note wasn't followed.
We appreciate you giving Walmart+ a try and are sorry to see you go. If you ever reconcider, you can manage your Walmart+ subscription through your online account page.
Thank you again for your feedback and we hope you will shop with us again in the future.
Sincerely, Elizabeth Krigbaum, Manager Walmart
So, rather than remedy the issue, she merely acknowledged it and bid me farewell. How hard is it to offer a satisfactory customer experience?
Purchased Great Value automatic air freshener refills from Store #825 in Stanford KY. They were like acid and ate through my furniture and adjustable bed remote. I contacted corporate and they said to contact the Stanford manager. I have repeatedly attempted to work with the store. I spoke with a manager on November 13 and forwarded her this email. She never got back to me. I made another trip to KY on the 27th and returned the merchandise and spoke to a male manager who was going to get the email from the first girl and file a report. I didn't hear back again so I called and spoke to a female manager on December 7th. She said she'd have the first girl call when she came in later that day as she would need to handle it since she's the one who initially spoke with me. Still no call. Just got off the phone with a different male manager. Same story. The original girl is off for a couple days and she'll need to handle it so he'll have her call me. This has gone on over a month.
Walmart has the worst customer service ever!
I ordered two car seats on sale. Walmart cancelled my order for no apparent reason a few minutes before my in-store pickup was scheduled (I was in the parking lot with ny newborn when I noticed :)) and when I tried to buy the seats again, they were now full price.
I called customer service, waited 30 minutes to talk to someone, and 5 minutes after I started talking to someone, they hung up on me, again for no apparent reason.
I thus reached out to Walmart through Facebook messenger. They told me to buy the seats again and to give them the new order number. They told me they would ajust the price (and make me pay the discounted price instead of the full price).
So I purchased the seats again, and when I wrote back to walmart to give them the new order number, they told me someone would call me in 72 hours at most to ajust the price.
I received the seats at home a few days later(and paid them full price). I wrote to walmart again 3 times to remind them to ajust the price.
A whole week after I gave them the order number, they finally called me, to tell me they wouldn't ajust the price. :) I tried to explain that an other employee had told me to buy the seats again and had promised I would get a price ajustment, but the person on the phone only repeated I would not get a price ajustment.
So now (cause I never meant to buy the seats if they were going to be full price), I have to go back to walmart again with my newborn to return two car seats that I wouldn't have bought if walmart hadn't told me to do it.
This is completely ridiculous. You are a joke.
I literally wasted an hour or an hour and a half in Walmart today trying to return a tree that they sent me as a replacement for something they didn't have, which looked nothing like what they had or what I had and I needed two of not one up therefore, I started a refund online and never got to finish it. I got to the store it said it couldn't be returned. It was a replacement. It wasn't even what I ordered. I was on the phone in the store waiting for them to resolve it, they said they would. They never did I got put on hold by someone that told me not to hang up only to have another woman answer the call and know nothing about what I was on hold, for. She also told me the same thing to stay on the line and not hang up. I was so fed up I was sick. I did not want to be walking around the store waiting for them to send you the QR code to my phone that I ended up believing and hanging up and I ended up taking $32 tree and I lost $32 to Goodwill and gave it to them never again when I shot
I ordered through walmart.com a ortur laser engraver with desk protector plate.well its now day 3 and nothing has been solved. The order i placed according to the ad included tis desk protector plate. Well low and behold my order shows up and i unpack the box and guess what there is no protector plate to be found...so i made a phone call to see what was going on walmart said they would reach out to the seller. This was a 3rd party seller. Big red flag to start. I got a message from dhl saying there was a package coming the next day.this is something that i did not know. I assumed i should have had it as advertised well lets say the ad is false advertising. The ad does not state anywhere that the order would be shipped 2 different boxes. Strike 2. After calling dhl they said sorry they did not send a tracking number for said package. Well it was out for delivery that day grant it there was somone home all day and whole family was home when DHL said they attempted delivery but no one was home.strike 3 we were home at said delivery time and i have cameras all around the house and guess what there was no delivery van or person at all on the cameras.strike 4 they blatently lied to me about this. So another phone call went out i got ahold of someone told them what went wrong and i strongly urged that the package to be dlivered before end of day they said it would yeah right it never showed up again. Strike 5 i made another call today and told DHL that it didnt show and i was told it wasnt put on the truck for some reason.now im pissed. So we go back and forth about this and i was again promissed that it would be delivered today meantime i check the delivery update and says it will be delivered tommorrow. So im going to make another call.DO NOT BUY FROM WAL MART. COM BECAUSE MOST OF IT IS 3RD PARTY SELLERS WHICH COMPLICATES EVERYTHING GOOD LUCK TRYING TO REACH ANYONE TO HELP YOU AND DHL SHOULD BE SHUT DOWN. SO IM DONE WITH WALMART.COM AND DHL...PROBABLY WONT GET THE PACKAGE TODAY AS I WAS PROMISSED...
They always have everything I need at lower prices then other local stores. It truly is one stop shopping, they have it all.
Zadowolony ze wszystkiego. Dostawa jeszcze się nie powiodła, podobnie jak jakość towarów. Dlatego śmiało mogę go polecić.
Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.
If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.
When a loved one incures an injury we reach out to assist. In my case this meant a simple low impact personal trampoline recommended by a physiotherapist to help strengthen her knee. Walmart to the rescue offering me an online trampoline. Order placed Nov 15 2023. Email confirmation received. November the 21 2023 I received an email declaring the product was delivered to my address. Hmmm... I have 2 active cameras on my front porch and a dog but no packages, no parcel thrives and no stopped vehicles outside my house on that day or even before then. I called Walmart and they contacted the supplier and promised I would hear back within 1 business day. 2 days later I called again because I heard nothing from anyone. They told me I would receive the package between November the 26 and 30 2023. Still nothing. I called again and asked for a refund as I have been charged for a phantom type product and paid the Walmart credit card invoice yet received nothing...at all.
I was told to wait yet another business day to repeat this cycle of avoidance so I asked to speak to a supervisor and was transfered. The phone rang immediately and after 5 minutes of listening to the phone ringing I have reached the end of my patience. In the mean time someone is not recovering. All I ask is to stop being mislead, refund my money so I can get this product anywhere else to help out another fellow human being.
They say it takes months or even years to EARN a customer and only seconds to loose them.
If your reading this...choose wisely.
Clearly I didn't.
Order was never delivered. I waited all day, then called and was told it would be delivered when someone was available. No time frame, nothing. I am a single mom with two kids, one has broken leg. Shopping in store is not an option. I need the items to clean house with. Not the first time my order was not delivered. Now I get to wait for my money to be returned. This was delivery from store, 7.95 plus driver tip.
Picked up an online order today prepare to eat it looked at the date and it was 7 months expired...give me my freaking money back
I purchased a SGIN 15' Laptop computer from Walmart on August 3,2023. I spent $275.59 plus 59.00 for protection plan insurance, the seller was SGIN OFFICIAL STORE. At the time I assumed that I was purchasing from Walmart. It had a 90 day return which again I thought it was Walmart return policy.
I turned the computer on and it disconnected from the Wi-Fi. It would not stay connected to wifi my phone, tv, tablet, and another laptop do NOT turn off it is this laptop
I thought it was my wi-fi, I hired an IT man to come see what the problem was. He said he did not know why every 20-30 min the computer would shut down it would not keep online. It constantly disconnects from the internet for no reason, all my other devices on that network are fine but it disconnects from the wifi. He said it has to be the computer.
I took it back to walmart to return it for a refund. The manager told me I could not it was a third party. I had no idea what a third party was, they explained that SGIN OFFICAL STORE sold it to me? It was called Walmart Marketplace. I said then why do you have your name on it if you do not stand by what the third party sells. She suggested that I start a return online.
I started my return on Walmart contacted the seller through Walmart. The receipt states that Marketplace sellers have different return policy. China said I went over 30 days but I said Walmart policy is 90 days. I had to text CHINA again, they got right back with me (SO SORRY) they told me to go back to Walmart. I went up and talked to three managers, all of them tried to get a refund because the employees agreed with me.
They told me to go through my protection plan insurance that I had purchased for 59.00. I put a claim in but the employee said that was the only computer that was NOT COVERED. Why would Walmart sell me insurance that did not cover my item? This is not my job to check to see if the computer was covered under their umbrella. Walmart just took my money no flag went up and said (we do not cover this item under the insurance).
This laptop is crap and won't hold a charge, tried getting a refund and it's apparently sold by a 3rd party even though it's on Walmart website and fulfilled by Walmart that.
BE WARNED DO NOT BUY FROM CHINA check to see who the (3rd party is) I am out $334.59
Ordered groceries online, 12 of my items were out of stock and one item was delivered to the wrong address (not to my immediate neighbors,I don't recognize the house in the delivery photo) and this was of course the item I needed today. Went to chat and it looped me around many times before finally telling me I needed to call Walmart. I call and go thru all this crap about not my house, put on hold for a LONG time; then the person says I need to talk to someone else. So now I have to go thru this all over again. Wanted the whole order cancelled as I now have to go to the store anyway--they refused! All they had to do is look at my house on Google maps and it would be obvious it was not my home.
The topper is I cannot even review the driver who misdelivered the order. No wonder he just delivers orders to just any old house. I was charged an almost $8 tip for this crappy service. Walmart website says I saved 9.95 for this crappy service and a pretend amount for around $10 for items I have yet to receive by having this Walmart+ crap--REALLY. I had to get dressed and go to grocery for this great savings and buy the misdelivered item I neede immediately. Don't sign up for Walmart +, for a little more get Amazon Prime and make your life easier, I have very little trouble with them and when I do it is quickly resolved. Amazon Prime videos is much better than Paramount+ which Walmart offers. Amazon Fresh has great sales (you need to hunt for them though) and Prime video now has Thursday night football.
Oh found out that they only gave me a partial refund on the misdelivered item. It appears that they used walmart bucks as part of my refund! I guess this is to try to force people to use walmart if they want to get their money back! Very crooked business practice
My orders have been cancelled 8 times and no one can fix the issues. The bubble message reads order cancelled due to unusual account activity.
Lost package didn't correct, did not have the proper forum for customer to file complaint,on the edge of frounglents acttivly.
I love moderno kid, live ride laugh seller. The seller was great and i bouht $500 jeeps. Thanks to walmart.
There were 3/$15 rewards I never received and seriously thinking about nolonger doing this. I prefer actual cards instead of digital cards
