I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.
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Walmart Reviews Summary
Positive Highlights
- Wide product selection and competitive pricing are frequently mentioned.
- Online ordering and store pickup offer convenience.
- Walmart's return policy is advertised as 30 days, but enforcement is inconsistent.
Negative Highlights
- Customer service is often unhelpful and fails to resolve issues effectively.
- Online orders may arrive late, damaged, or not match the website description.
- Return and refund processes are difficult, with Walmart shifting responsibility to third-party sellers.
Most commonly discussed topics
The most helpful reviews behind these summaries
Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.
I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.
Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!
Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another
Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!
Spent 3 months on an issue along consisting of 20+ emails and 8+ hours on the phone. So many unknowledgeable people were involved, lies, bribes, and false hopes. Dealing with the Customer Service and Customer Resolutions teams was beyond frustrating. After the 3 months of waiting for my device, which came in stock multiple times during my wait, they decided to just cancel my order without resolving. Stick to Amazon, their customer service is much more reliable.
I have also reported this to the BBB with hopes to shed light on the terrible Customer Service -case number *******. I
I was able to use my blank atm card to shop peacefully at Walmart.
Contact: *******@yahoo.com or text *******436
With this card I am also able to shop online and pay for goods as well.
Send a message now and stand a chance to get your own blank atm card.
Thank you.
So when you order online and make a return, it's so much more complicated that ever! First I tried returning it via fed ex. It was smooth until I got an email 5 days later from the day fed ex picked up my returns from my porch. The email stated that I haven't used the label created for me on the returned items. Like how the hell?! Made me confused, did someone just stole my returned package from my porch?! Anyways I had to call Walmart.com and confirmed it the next day. It was already processed. ( WALMART YOU GUYS NEED TO STOP SENDING USELESS EMAILS, YOURE SYSTEM IS NOT UP TO DATE)
My second return I took it to the store because I was picking some other stuff anyways. Walmart claims that it's easy as 1, 2, 3 for online returns to any store! Be AWARE to get stuck at the customer service desk for 2 hours! The associate knows NOTHING! The First Lady that helped me couldn't return it. The second lady that helped me said she returned it but the money couldn't go back to me card or she couldn't give me store credit. She gave me e- gift credit! LIES! She said it would be in my email and nothing was in my email. Turns out she never returned jack crap! She tried to scam me! She took my items and literal didn't refund me and wouldn't give me a return receipt for proof! I was no fools to walk out the store until someone gave me something for proof of return! Then this lady left for lunch and lied that she'll grab me a supervisor! Never came!
Question for WALMART: Why is online returns so damn difficult for the store to return?!
How come no one at the store level can return online items?! Clearly you guys advertise that we can go to any Walmart to return online purchases?
You guys need to train associates and tell them to stop blaming on the systems! The system NEED to generate a proof of receipt for returns! Your the only store that I run to issues for online returns!
I wish I can add a video of how ridiculous it was yesterday returning the air fryers!
Bought a pocket radio on Walmart sold by a reseller. Never mentioned that the radio was refurbished and it lasted two days. Walmart refused to refund and seller is giving the runaround. Never again with this garbage company.
I went shopping with my mother. I wanted to pay for her stuff so I added it to mine. The cashier said the total was $120.00 I gave her $200.00. She did the transaction gave me my money and receipt. I did not count my money or look at my receipt. Like I should have. When I got home I counted my money and looked at my receipt. I was short changed of $20.00. I was supposed to get $80.00 I was given $60.00. I am writing this review to warn people to count your money at the register.
I do shop at Walmart to buy certain items, both store brand and national brand. While my local market is clean and efficient, the "super center" can be chaotic at times and is not clean enough to please me.
Employees can be helpful or they can completely ignore you. Good variety of canned goods, meat, produce, etc. Size of store is over whelming to this 81yo;.
Love the store but cant stand the 2+minutes it takes to load the Walmart mobile app! Please. PLEASE... make this app quicker. Thank you!
Their site says walk-ins are welcome during pharmacy hours... tried three times to register on-line... site is not working. Called Pharmacy... no one picks up... hung up on two times. Went into the store... worst customer service ever... were uninterested in helping me... why do you advertise walk ins welcome... and then treat customers as if we are a bother!
AgoNEW
Where do I begin? They ripped me off and are in no hurry to fix the issue. I placed my grocery order online and they delayed my order pick up. I called the store multiple times and finally got someone on the phone and they told me the pick up team left early and didn't offer a manager or even call me to say there was an issue. 15 minutes after that I get a notification my order was ready, spent $40 + tip for an Uber up there. Crickets no one was there. Called pick up line and no one answered per the placards instructions. I did see multiple employees out front smoking. This is day three and still haven't released my money! The customer service tells me to call the store no one picks up! Good luck on that happening because it's always someone with an attitude that answers and she is no help. She just transfers you to a line no one picks up on. Do not pay for plus service nor waste your money on pick up service or this may happen to you. Calling my bank to see if they can make them release my money!
Its a great store please shop there there wonderful people who work where they believe to have fun while they work.
My wife bought our special needs child a pair of shoes and she may have worn them 3 times. The soul stated falling of so I told her to take them back and exchange them. They refused because she didn't have the receipt. What ever happened to there policy satisfaction guarantee, not to mention you could tell they were brand new
Horrible experience in Riverton Utah Supermarket and South Jordan Gateway. Both food deliveries. First was Riverton, sent a pic of my siding and said he delivered my groceries. I called Walmart for 30 min before a human picked up. Finally got pick-up and told her the driver lied, did not deliver and she said the groceries were still at the store. Many words later told me she would have delivered by 5,5:30 rolled around, another round of 30 minutes to get a human and hung up on. Finally a person at pick up said my items were picked up- but you see, I never received those too. I asked if it was the same thief, she said probably. So, they let the kid pick up again and not instantly fired- WOW. He stole from me and lied twice. Second from South Jordan Gateway, they delivered someone else's order to my 90 year old grandmother. She picked up her bag, expecting grapes, croissants and canned goods The bag ripped and all 12 eggs cracked all over the bread, porch and grapes. I had to leave work and go clean up her porch. AVOID USING DELIVERY, they have gotten so desperate they kept a thief employed after deceit and dishonesty. Harmon's, Smiths and Amazon are much more safe and quality workers. Workers are helpless on solving or fixing such problems. Asked for a manager, I guess that was impossible as 30 min trying to get a human and not get hung up on. Walmart has gone down hill big time. Will avoid them at all cost as well as my family and extended family and neighbors after sharing my experience.
Took the free trial of Walmart plus since it is hard for me to get out of house since my husband has altzheimers. I put my order in, always over $35 and ask for delivery. Now I have Walmart plus so there should be no delivery fee, right. Well every time they ask me to pick a time for delivery no matter what day I order all the slots are full and the only way I can get my groceries is to pay an extra $10. Is this ever a con game. Why pay a year for free delivery when they are going to charge me an extra 10 dollars. Walmart sucks. Will never be able to compete with Amazon
Don't waste your money on the Walmart+service. I scheduled 3 deliveries... 1st one got cancelled by Walmart 10 mintues for scheduled time, 2nd one actually made it, 3rd one I ordered 37 items and only received 2 items both of which were items I had ordered and picked up 5 days ago... not even on this order. I called and was put on hold for 24 minutes and was finally told a driver would bring the rest of my items within the hour. An hour and half later I called and was told driver cancelled and they couldn't deliver till next day. It was now 8:30 at night and was too late to take my kids out to get milk for their breakfast that was suppose to have been delivered at 6:00-7:00. When I asked why they didn't call and tell me so I could have gone to store and gotten milk, all I got was "sorry but I can't do anything about it now". REALLY?! I also ordered my niece 2 items to be shipped for her birthday and both of them are "delayed" so she will not have by her birthday. The pickup service isn't any better. Time before last I picked up groceries, I got home and half the groceries I had weren't mine and half of what I ordered wasn't there. They wanted me to come back to the store on a school night at 7:15 and get my groceries that I should have gotten the 1st time I was there and when I told them I wasn't doing that to just refund what I didn't get, they said I had to call and talk to manager next day. Then last time I had pick up order, I got there to pick up and they couldn't find order so they had to go refill the order again. That's what was delivered to my house tonight instead of the correct order. REALLY WALMART... going downhill fast. I definitely will be going elsewhere even if it means paying alittle more to not be disappointed every time I shop.
Walmart.com used to be a great way to a.) order grocery curbside pickup; and b.) order items online to be shipped to your home. Then, in the second half of 2021, all of that came to a skidding halt when they combined the sites. My primary disappointment is with the grocery curbside pickup, although I am not using the site at all these days.
Since the site was changed, if you try to order groceries, all of the options show up. Try typing "peanut butter" into the search bar, for example. You'll see literally 1,000+ results and then you'll have to click again to specify that it's curbside pickup you're interested in. Repeat this for every-single-item you're searching for; it's a good way to push your sanity to the breaking point.
I used to do curbside pickup at least 3 times a month at Walmart and that section of the parking lot was always crammed full with others who had also placed orders. I was praising the virtues of curbside pickup before COVID was ever on my radar, because it created more hours in a day. I could sit down at my computer or on my phone in the evening or early morning, choose the grocery items I needed, then pick them up on my way home after work. I found I was cooking healthier meals because I was less exhausted by the time I arrived home, and I had more time to cook because I hadn't spent 30-90 minutes trekking through the store. Another bonus was that I could order many items throughout the store. I'm not a tall person so if I have to lug something like a folding table or play yard into a rolling cart, lug it back into my car, and lug it up the steps when I get home, it's a giant pain. Being able to just lift the item once is a great savings of time and energy. And on top of all this, I could refer back to the site to see what I had purchased, and when, which came in surprisingly handy. When COVID hit, there was the added benefit of fewer people in the store, especially for those working there who had to deal with germy customers all day. Something else nice was that Walmart did a fantastic job of hiring people who were helpful and friendly--I am sad to say I often didn't find the same caliber of staff inside the store (although obviously that doesn't apply to everyone). I found myself recommending Walmart curbside pickup to many, many people.
Not anymore. If I ever recommended Walmart curbside pickup to you, please know that I retract my recommendation. Now I drive by and the curbside section of the parking lot is deserted. Why, Walmart, why did you make this change? Did you put someone's relative in charge of the website and they thought it would look prettier that way, without considering the complete lack of functionality? The website has literally become useless, and I haven't shopped Walmart in about 3 months now. That's 9-10 times that my local Walmart lost my business, and from the looks of things, you can multiple this by hundreds of other shoppers who feel the same. And that's just in my town--I'm guessing throughout the country, you can multiple this by at least thousands of shoppers. It's as if they hired someone for the Walmart website who's intentionally trying to sabatoge them.
Please, bring back the old website! Or at least separate out the curbside grocery pickup items from everything else! You originally implemented a great, useful feature and gained a lot of business from me--I rarely shopped Walmart before curbside pickup. Now you have lost my business entirely, Walmart. At some point, someone is going to say, "Gee, revenue's really taken a dip. Maybe we should analyze why." And then perhaps they'll realize the revamped website was a terrible move. Hopefully it won't be too late to win back business by then. Currently Walmart is two thumbs down for me.
I have used the pickup service since Walmart introduced it. It took away your cart at the side and now when you want to check your items it's more difficult. You will find yourself clicking on your cart more to keep up with what you've already put in there. Many items are only found in bulk now when searching and I didn't get many things I used to. The site changes are not helpful at all.
After MONTHS of playing Walmart's release game for the X Box Series X, I finally won! They took forever to ship it! And when they did, they went with a second-rate shipping company... Needless to say, it was Lasership, a company KNOWN for "losing" "not delivering" and "stealing" packages. Needless to say, I never saw my X Box! As soon as Lasership got their sticky paws on it, it was immediately marked "Lost" (Yeah I bet it was!) Wal-Mart refused to replace my X Box stating "Microsoft" Wouldn't allow it! Even during the MONTHS, I have been fighting for a replacement they had at least 3 releases of X Boxes! I was informed, yeah we have them, we just can't give one to you even though you purchased it and we messed up... What kind of MESS is that?!?! You have what I ordered but refused to replace it! I was offered a Playstation... But this was not what I purchased, if I wanted a Playstation I would have brought a Playstation and I'm sure this rant would be about a Playstation... But NO! I brought an X Box Series X! Give me what you owe! They basically said f-off we not giving you the item you sat up months trying to buy and playing this release game for! They gave me funky $#*! $50 thinking it would make me go away quietly! WRONG! I don't need your funky $#*! $50 CLEARLY I just paid 500.00 for a gaming system you refuse to replace. A gaming system I'm sure has been placed back on your website for $1,000+. CROOKS! O and this offer came MONTHSSSSSS after trying to go through customer service, who was absolute of NO HELP! Those agents are liars and useless! Trust me you aren't getting their real names if you are taking notes. I write everything and everyone I speak to down, so I found it beyond funny that I was given names like Lynn and Lisa only to get a survey asking me how my chat with LoveJoy went... WHO? YEP! CROOKS CROOKS CROOKS don't waste your time with the X Box BS it's all for show! And for NOT!
I order the wrong tires from Walmart.com got them delivered to Walmart auto department on 10/8/21 return them back the next day I have received my refund since it's now 11/3/21 I have my order number tracking number and Confirmation number they all tell me the same thing wait 24 to 48 hours to receive a Confirmation email still nothing
Difficult to manage and navigate! And the prices for home delivery are not clear and U get charged a fee if U are ordering anything other then groceries
On September 5th, 2021, made a purchase for $37.98 Panni56ny drill, order number *******1425 Walmart canceled the delivery. I requested a refund. The refund was never issued. I have talked to more than 5 people requesting the refund, ******* Dave, Rafael *******, then someone called Echo who gave me the number of a supervisor, *******614. No supervisor at that number. 30Days later no refund. I lost my money. Be aware. Walmart is not a reliable store to shop online. Please spread the word so they don't do this to any more people.
