I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.
Important Things to Know:
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Walmart Reviews Summary
Positive Highlights
- Wide product selection and competitive pricing are frequently mentioned.
- Online ordering and store pickup offer convenience.
- Walmart's return policy is advertised as 30 days, but enforcement is inconsistent.
Negative Highlights
- Customer service is often unhelpful and fails to resolve issues effectively.
- Online orders may arrive late, damaged, or not match the website description.
- Return and refund processes are difficult, with Walmart shifting responsibility to third-party sellers.
Most commonly discussed topics
The most helpful reviews behind these summaries
Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.
I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.
Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!
Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another
Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!
I ordered two 12 piece outfits for my grandsons for Christmas the order did not arrive I was told it was lost in transit and given a refund on the third of December it clearly shows the order had been returned to the store I wake up this morning my account is now in the negative for 84.27 not only do I have all the proof they screwed everything up my grandsons did not even get there Christmas gifts they gave me my refund then charge my card three weeks later for the amount of the outfits even though they was not received
My review is going to focus on Walmart's returns lately. I don't like to do returns to retail stores at all but the other day I did a return to Walmart because well quite frankly I just didn't want what I bought. I had the receipts I had the item in perfect condition. When I went to the customer service I finish it up at the Walmart by my house, they told me I had to take it back to another store because they don't carry it at that store! This has got to be the most ridiculous policy I've ever heard! I was returning something that they would carry at any store as as generic as a regular box of Cheerios, I had to drive across town to return an item just because customer service statedthat one store didn't carry it. An item just because that one store didn't carry it. I think that customer service is just being lazy!
I bought several items and they were scheduled to arrive Christmas day at 9am. At 8:45am I am told that the presents will not be delivered. How has this huge company made it so far?
Moberly Missouri Walmart needs more cashiers there's like two lanes open plus self checkout I don't get paid to check out my own groceries so I did not use the checkout Walmart is a multi-million dollar business and it should have more than two to three lanes open especially around Christmas time and other holidays back when I was growing up they used to have 24 lanes open at once don't tell me Walmart can't afford workers to pay them to run a cash register ridiculous
I have been trying to cancel an order for 5 days. The order has said delayed arriving today since the 19th and it's the 22nd. Was told after the original delay that they would be arriving by 2pm, the next day, and not at all. Was told people didn't cancel it, been told they did. I was told to reorder mattress which I did and already received. It has just been a run around I have called your help line twice. I have messaged several times. If product isn't received or cancel and money returned, my bank said to file a dispute on the money already withdrawn. I have had so many issues with walmart this year, got to the point I canceled my walmart+ and stopped buying groceries at your locations. After this experience I am completely done with shopping at Walmart all together. I get more reliability from Wish.com
Amanda Perez
*******@GMAIL.COM
It was Saturday December 18 2021 and I was doing some Christmas shopping around 9pm. As I was getting into the line I had 3 items that were different prices ON THE WALMART APP so candied tells me he can only do 3 price changes which was perfect he calls the night manager to over ride it, she then tells me I cannot get 2 of the same things for there ONLINE PRICE. I then said fine my husband handed me another card to get in line to do a separate transaction, she then tells me she cannot do that for me cause we are IN THE SAME HOUSEHOLD. I was in shock 6 months pregnant tired exhausted I just wanted the price and she said that was the policy she couldn't give me the price. I was so upset I started crying. I ended up leaving with only one of the gifts I had plan on getting she was so unprofessional the words coming out her mouth I could t believe. So I go the next morning and the manager patty says she will take care of it which I hope she does enforce something because I would hate for her to do this to anyone else during the holidays.
I bought a Nintendo switch from walmart pn black friday, was suppose to be delivered dec 2nd. It is dec. 21 and i still do not have it. You see they put stuff they do not have in stock on sale. Give u a fake delivery date. I will never buy from Wal-Mart agian. This is going to ruien Christmas for some kids. Shame on you Wal-Mart.
Any company that support a china country that are bioterrost is a non American supporter and are as worthless as the country they support. Boycott all Chinese products!
It's opened and I just don't think that's acceptable The whole rack was filled with them and say curtains and empty bed wear look at that oh my
So this is how Walmart Canada conducts business we ordered a loft bed for my daughter back in November it was supposed to be delivered December 6 because of the flooding we got a notice saying it would be late which is understandable. Two days after it was supposed to be delivered we got a notice saying that the bed was not available and that the order was cancelled.
I checked on the Walmart website and sure enough it said not available so we ordered a different bed not the one she wanted but a different one. The very next day I go to the Walmart website and magically the original bed we'd ordered is available but now it's $100 more in price and of course Walmart Canada will not honour the original price. This is such a scam it's so unethical, it just disgusts me I don't shop at Walmart usually this was a choice we made because it was the bed Madie wanted but I will never spend another cent in a Walmart Canada again. Walmart Canada Consumer Protection BC
Walmart grocery delivery service never delivered my groceries today! It's Wednesday December 15,2021 and I placed an online grocery order on the 14th of December with a reservation time slot of 9am-10am delivery from their driver's service. I get a notification via email at about 9:40 am that my order was delayed. I went on the app and checked the status by gps, drivers name was April and the make and model of car and her current location was 4 minutes away in my area of Chicopee. This 4 minute away location had gone on for over an hour until 12 noontime! Constantly changing my estimate time of arrival another 4 minutes every time I checked the gps status! Then noontime came and gps showed she was in ANOTHER STATE Somers CT, another 27 minutes ETA! No Way! Online it wouldn't let me cancel my order, even though My Email Notification said I had that option if the delayed delivery didn't work for my time schedule! Online app said I wasn't eligible for canceling my order because it was "Already Out There, for delivery!" That's stupid! Then why driver in another state right now with my groceries for the last 3 hrs since 9am containing milk, cheese, meats and frozen vegetables? I chatted with online rep and I got a call by phone by an associate online. The guy couldn't understand why the driver was in CT and he said he Couldn't find it by gps at that moment and I told him that I have been keeping screenshots of the times and locations with time on my phone showing when I checked! He tried to call Walmart but didn't hear him talk, don't think he got an answer so he said for me to call the delivery department and then my store location and gave me numbers. I did call delivery department and of course no answer and no response after I left a pissed off message with my number! I called the store 3 times spread apart in time and No Answer from anyone! It's nearing 2 pm in the afternoon still no groceries or update or text or call, so went on the app again and made sure I changed the driver delivery tip from Walmart's suggested $15.00 to $0.00! Yea, I also have one star and chose the "driver didn't show" option as my reason for rating! I double checked my tip was at zero dollars and screenshot it and submit it and Walmart said Got it, no tip for April. Like duh! Ya think? At this point the driver was between CT and Spfld. At another ETA of another 27 minutes. Screw this! I went back to app and had someone call me back AGAIN! I was told I had to wait 24-48 hours to see if my groceries ever make it before I could get my REFUND! Um. Let me get this straight, couldn't cancel order because it was already in someone else's car driving all over, and am supposed to wait til basically FRIDAY MORNING to ask for my refund? Well where the HECK is my food all this time? Is it really in this person's car all day, all tonight and possibly tomorrow? Or had they lied to me from the beginning and my food never left the store yet but had me following this driver's location who and it kept saying that April delivered your order, rate the driver? Meanwhile the the app shows right below that, that my order is still out somewhere! Seriously? I will never order groceries again online and they can keep their "FREE DELIVERY " to themselves because this is a total nightmare! I'm writing this at 9:08pm still with no food delivered! You make the call. Thank god I changed the Driver's suggestion tip from Walmart to $0.00! Otherwise she would've gotten tipped for absolutely nothing!
Walmart! Its amazing not THE Best store in the world... but very conviniant and is probably one of the best outlet stores ive been to. Also great customer service!
Walmarts greed has consumed them to where they are giving less than satisfactory customer service. They have way too many vendors that aren't helping maintain their slogan as the friendly neighborhood store. I ordered products for Christmas this year and they have been incompetent in providing good customer care. My shipping address has changed to a po box and they are still shipping packages to my old address that I used last year. HOW CAN YOU BE THIS STUPID WALMART? What if I no longer lived at the address they just decided on their own to ship my stuff too? And then when I call customer support there's always someone that answers that isn't from the US. How's that for showing how much they are concerned about their customers? Kiss my you know what. How do we change where we shop when it dominates the market? I can't wait til something comes along that will puy rhem out of business. What if Amazon opened a store chain, bye-bye Walmart. Speak up my fellow people, we have to stand up for ourselves
I ordered 13 canvas photo wall hangings to give to sponsors and board members of the non-profit where I work.
1. I purchased the items on November 23. I picked them up on November 24. Most of them were poorly constructed. I had them try to fix several, and picked those up on November 27. Some still weren't acceptable AND others couldn't be reproduced because the order had already expired in their system. I was advised to cancel the entire order and get my money back. I was also advised to order online again for a shipping option because the production would be made by a machine instead of people so would look better.
2. I reordered a second time as advised on November 27 (Order# **************)
3. I then called Walmart.com and cancelled the original order. They provided a bar code and advised me to take the original items back to the Elizabethton Walmart (#690).
4. I took the items back to the local Walmart store and dealt with customer service. When the rep scanned the bar code, it said no order found and then the bar code disappeared. We tried for 90 minutes with me standing at customer service trying to get this resolved including Walmart.com hanging up on the local csr.
5. Finally, a local employee, a man named Brandon, got through to someone and told me I would be reimbursed. He said he would hold onto the returned items for a few days and then dispose of it because it was canvas photos specific to my company. They were now basically trash.
6. I've communicated with customer care at Walmart.com regularly since 11/27 with no resolution. They want proof I took the items back, and there is none. All I can tell them is that I received the new order, which I'm keeping, and want to be reimbursed for the order I returned. It's not my fault I don't have paperwork (I mean, I have the original paperwork and did have the bar code that just disappeared). I did everything I was asked to do. I followed the instructions of the local customer service folks... exactly. I followed the instructions of the walmart.com folks... exactly. Now, I'm being taken full circle and being told to get the local store to reimburse my non-profit and also to reach out to Walmart.com's phone customer service (the same place that hung up on one of their own customer service folks trying to help me. I am trapped on a highway with no exit ramps.
In general I would have to say that Walmart does have good prices, but like most every place now a little overpriced these days.
Some of their parking lots are extremely crowded. As I drove around searching for a parking place someone pulled out of a handicap spot which I was able to grab. In the handicap parking spot next to me was a woman sitting in her car smoking a cigarette. After a bit of time she got out and went in. She was an employee, suited up in her Walmart smock and everything. Why in the world are employees parking in the handicap spots when there aren't nearly enough of them already? Truly bad form Walmart!
ANDERSON W-M PROMO
Elvis Presley - Merry Christmas Baby (Walmart Exclusive) - Vinyl [Exclusive]
(3.0)
3 stars out of 2 reviews
2 reviews
$43.00
Buy now
Add to cart
Free shipping, arrives by
More options
Sold and shipped by Vinceron | Vinceron
25 seller reviews
Was at a Walmart store in Modesto CA to buy several items. Oh my god! I needed some razor blades. All of the razors at the store were locked up in a cabinet. Have you ever had to wait at Walmart for somebody to show up with keys to unlock a cabin are? After walking around the store for about 3 minutes I finally found an employee and I asked for help getting the cabinet opened for the razor blades. 10 minutes waiting, nobody shows up to help me. I find another employee and asked for help. I mentioned I have already waited 10 minutes. 30 minutes later, waiting for help, and after requesting help 2 more additional times. I demanded to see a manager. 5 minutes later a manager shows up. I explained that I do not like it when Walmart wastes my time, waiting more than 30 minutes for an item that probably does not need to be locked up. Especially after making 4 requests for help and hearing the announcements made 4 times over the speaker system. The manager was friendly and apologized for the wait. I have experienced the same ignorance at Walmart several times before trying to buy spray paint. I can understand why paint is locked up. But razors? Anyway, good luck if you need an item that is locked up and there are no employees in the department to help you. Unless you like waiting a long time. My recommendation for shoppers at Walmart. "If it's locked up in a locker and nobody is in that department, don't bother". Unless you like being ignored and waiting forever! The sad part of this story is, waiting more than 30 minute for help. I saw a lot of people working at Walmart. But nobody had a key for the cabinet with razors. I guess you need special qualifications and on the job experience to carry the razor cabinet keys. UNBELIEVABLE!
I placed an order through Walmart for a Christmas pillow for my wife. My account was charged but the order never made it on record an I never got the item. Royally pissed off with them right now. Don't ever buy from Walmart, they are crooks.
I order stuff online and either it gets "lost" "delayed" or canceled. I'm so upset because I tried to use walmart.com to buy all my holiday gifts. I am very upset also because when calling customer service they either act rude or like you don't know what you're talking about. Only time I actually get my items is when I order from the store close to my house!
Today i went to walmart and i saw my item in the website stock and when i went to the store they said out of stock so i checked the store and there not there because plainrock124 and they got it and its not fair i cant i have the item
