Walmart Canada

I purchased the Moxie trampoline from Walmart last year with high hopes for a durable and enjoyable long-term investment. However, my experience has been far from satisfactory. While initially impressed by its design and promises of quality, my disappointment grew when I encountered a significant issue after just one year of use.

Upon disassembling the trampoline for winter storage, I noticed multiple tears and damage to the hooks on the jumping mat. This unexpected deterioration significantly compromises the trampoline's safety and performance. For a nearly $1000 product, I expected a much higher level of durability and longevity.

When I reached out to Walmart seeking assistance under the warranty, I was informed that the warranty had expired, leaving me without any recourse for what appears to be a premature and concerning product defect. This lack of support and the apparent short lifespan of the trampoline have left me deeply dissatisfied.

The Moxie trampoline has not lived up to its promises of quality and durability, failing to withstand even a year of regular use. As a consumer, I find it unacceptable that a product of this price range should deteriorate so quickly, especially without any recourse for repair or replacement.

In summary, I am thoroughly disappointed both in the quality of the Moxie trampoline and the lack of meaningful support from Walmart regarding the warranty. I would caution potential buyers to consider alternatives with better reputations for durability and customer service.

Will never shop. It is a time sucker and not even economical. Online is as bad as store experience. Pass it on

I ordered large cans of juice they substituted for small cans and over charged me getting not even half of my order
bad move for Walmart to let random sellers sell on your site
Won't be buying from you online in future
Spent half an hour on the phone with India)(
Outsourced customer service dept) getting a partial refund! Waste of time Last time I use that service
Ps beware of those random sellers delivery is charged and they also charge a manditory tip! Lol

I ordered online a couple of headlight bulbs for my car one month ago. It supposed to be delivered at early November, yet I have not received my order. I claimed it, but nothing happened neither receive my order or refund my money.
I never do online shopping with Walmart any more.
Hassan

So if you try to change your hours that you want to work at Walmart because you rely on busses and it doesn't work you would think you can talk to management but no they don't give 2 cares on the world if you rely on busses or not especially in orillia, you can't always expect that persons partner to come pick them up like wtf especially when that person's partner is a transit driver in orillia who has to be up early the next morning for work. DONT WORK FOR WALMART NOT WORTH THE HEADACHE!

Ordered a desk. 2 days after expected delivery still no up to date delivery information still said expected delivery was 2 days prior. Customer service said escalation team would get back to me Tues or Wed next week. Today is friday and I am supposed to travel to another city to install this this weekend for my daughter in university. I asked to cancel order, they said that will also take until mid next week for escalation team to get back to me. Waiting 5-6 days does not feel like escalation it feels like neglect. I will never order from them again. Including will not shop there in person. Even their phone prompt experiene was crappy I couldn't hear what the person was saying for the prompts clearly then I could barely hear the agent and when he put me on old it was screaming loud music that was not even clear - fuzzy radio music. Disgusting! Terrible client experience.

Very difficult to ask questions or even get service there. One hour service is totally unavailable as there is no one there to fill the machine with paper. There should be a disclaimer attached to the service. I never received one hour service yet I have to pay for the service.

Bought some candies (three boxes) and chips (one box) and cheese sticks (one box) for Halloween a total of five products. Never bothered checking the bill after paying, when getting home I looked at the bill and found out there was a total of 6 items bought. There was an extra charge for 1 chip box at $11.87 with a total of 6 items on bill but only bought 5. Be careful with Walmart as I have read this about a year or two ago where they charge you extra or double charge you for something you purchase. It's too late to go back as they would never believe me, it's like they think I'm trying to rip them off when they have done this to many other customers. I don't know if I can put in websites on this site but I will try. And NO I don't lie as I'm not a politician or work for the government, I have never needed to lie or be dishonest but something like this is a scam to all hard working people and it's all so the rich can make more money.

Https :// www.google.com/search?client=firefox-b-e&q=Walmart+customers+complain+about+double+charges%3B+retailer+responds

And there is: https://fox2now.com/news/contact-2/walmart-customers-complain-about-double-charges-retailer-responds/
And there is: https://www.google.com/search?client=firefox-b-e&q=cutomer+complaint+for+walmart+charging+extra+money#ip=1
My advice don't shop for your convenience at Walmart, do as I'm doing from now on, shop at other reputable stores that may charge you a few cents more but not get scammed or ripped off.

I called because I couldn't use a gift card, was on hold 3 times and had to give personal info for no reason. Then was told to call a different number, I called that number and was told to call the original customer service number. I have now been directed to call a third number. It's a $50 gift card and I'm approaching 2 hours deep into this.

This is a very ignorant company. They are not very responsive to customer's inquires or complaints. Their website for writing reviews on products and customer services is questionable. I tried so many times and still don't have any good experience with this company so I won't buy anything from this company.

I ordered the phone 10 days ago and it's still in shipment meanwhile amazon already delivered 3 items placed an order for later days.

This company needs a good swift kick in the $#*!. They don't price match anything unless it's off of their own website which is complete crap. And when you mention how does their customer service 100% guarantee work no one can explain it because it doesn't exist.
Absolutely last time ever coming into a Walmart

Be careful on Walmart online, I found some clearance items offers really low price and offer store pick up, however when choose stock pick up,store shows no stock, when I went to the store it has the stock, try to call to adjust price, their online agent English I even could not understand, and repeatedly say some useless word, I will never ever go there to buy.

This was to replace an item that arrived, after a week of waiting, broken, which was a separate call. A shipping order I placed in the first place because I couldn't figure out same-day delivery, and exhausted a favour asking a friend to pick the item up for me in-store - they grabbed the wrong item, had to return it, and I ended up ordering online.

Re: returning my broken item, with no direct replacement options, I got the answer "that's just policy" from the first person repeatedly; this confused me given contradictory language on the FAQ page, but didn't feel like much pressing the circular logic of: we don't do that because of policy, the policy being: that we don't do that. The third person I spoke to did check my previous logs and actually told me_what_ policy was being talked about, but it would have been a lot less strenuous to hear that in the first place.

After completing my refund call, I had one of the most frustrating customer serve experiences of my life trying to get someone to tell me how to get same-day delivery through browser. Entered from a google search to a product page, where it stated I had the option of same-day delivery...but got no trigger link or button to opt-in between there and the checkout. Turns out you have to start from the main page and select a time before even beginning? I had been operating under the assumption time selection would happen after selecting same-day delivery as the method, as it works on other platforms. I was literally just asking: how do I start this process? I know the item is available, and I am in range, but I don't know how to make it happen on the website.

If someone had just said: starting from the home page, select____. Or said: I don't know how to direct you in the browser, but I can in the app, please download.

No matter how clearly I stated I just needed help finding the opt-in or button, I got answers to questions I wasn't asking. The closest I got to help was incorrect answers stating: my delivery would be coming from a store in another city, so it couldn't be same day (it wasn't)?; my account was inaccessible on their end (there was no reason my account needed to be accessed for this); the item I was trying to order wasn't available for same day (it was, and said so on in front of my eyes).

As a disabled person with no car, remote help is so important. When people get delivery, they're usually doing it for a reason - that "convenience" is crucial when you're sick and/or juggling other responsibilities. Providing accurate clarification, or making things right when they go horribly horribly wrong is really important.

Eventually figured it out myself, but it would have been nice if there was some kind of rebate or code offered to make up for this absolute Kafka-esque nightmare that took several hours of my life. At the very least a rebate equal to the cost of 1 immediate delivery order charge, to set me right, which would have been nice to receive in the immediate aftermath of a broken order, but especially after the series of call that felt like beating my head against a brick wall. Like a lot of people accessing this help: I'm not looking to profit, I'm just looking for things to not go_more_ wrong and it is - and was - exhausting.

Signed up for their monthly DeliveryPass (free delivery) service, so now I pay that AND delivery fees! My last order cost almost 20.00 to deliver. On the phone, one agent told me to call back once the items were delivered for the 9.97 to be refunded, and when I did the next agent told me too bad. I canceled DeliveryPass to get THAT money back instead, and he wouldn't refund it for at least a week.
Also, they are always out of stock of everything important. I am sick and ordered Buckley's, which is available on the site, but then was told it was sold out. I asked that it be substituted or cancel the order, and they said there was NOTHING to substitute (didn't even check since it took 30 seconds!) and wasted so much time in the chat (disconnected twice so you have to start over multiple times) that the order I wanted to cancel went out anyway.
I ended up paying double delivery fee (9.97 + DeliveryPass fee) for a tiny order that I didn't even want because it was just supposed to be a couple extra things attached to the IMPORTANT thing (the medicine) because they waffle around in chat and on the phone for so long but don't really want to help you at all.
Scam and terrible customer service. I guess that is the norm nowadays!
If I had tried to order medicine from the tiny drugstore locally, it would have cost a couple dollars more but cheaper shipping and would already have been delivered. If it wasn't in stock he would have either substituted or I could have canceled within a minute. I'll do that from now on since I don't trust Walmart at all now!
Especially after buying all my groceries through them for years and years that is the treatment I got is SCAMMED and manipulated so they didn't have to cancel or refund THEIR mistakes!
So sick of these huge low-quality trash corporations ripping people off and never feeling like they should mend relationships with their customers.
They literally had ZERO interest except to hang onto every buck and ignored every single thing that should have been done to fix it!

I ordered dog food and Walmart keeps sending the dog food to my sons address. When I call to get it solved the person I spoke to barely speaks English and just says it's my fault. I will not use them again too frustrating

Walmart is getting more and more expensive, I never buy toys because of high prices, now grocery and other stuff like cream are more expensive. Now I think twice to shop at Walmart.

I would give them 0 stars if I could! While we were in Europe, Walmart placed a charge on my Visa Card without us making any purchases. I called the fraud department at Visa regarding another situation and they actually noticed the charges but it came from Walmart so I said, let me deal with Walmart when I get back to Canada. This was in the middle of August. We came back to Canada and I called on Aug. 29th to try to rectify the situation. The agent was very apologetic and explained to me that there was a billing cycle error on their side and I was one of the customers affected by it and I should see the amount refunded onto my visa card in about two weeks. Two weeks went by and nothing happened. I called again and the agent was again very apologetic about the situation and assured me that Walmart was going to call me in two days. They did not call. Then I called again and this time I was told I would receive an e-mail from Walmart in 2 days. They did not send me any e-mail. Today I am on the phone and I am on hold for over three (3) hours now waiting for a supervisor to speak with me.
If I buy something from Walmart and I don't pay them for six weeks+, I would have to pay 23% interest on the purchase as I'm using their money. Shouldn't the same role apply in the reverse situation?
Do not ever register your Visa Card with WALMART!