STILL WAITING FOR MY MONEY SINCE AUG AND NO HELP FROM ANY ONE BANK AND LAWYERS ARE NOW INVOLVED!

I normally would never post about a late delivery, but Walmart Canada needs to realize that this is not customer service.

Here's what happened:

I ordered a pack of 8 plastic storage bins from Walmart Canada using their online ordering system, on Thursday, April 11th. The delivery date on the item in Checkout said Tuesday, April 16th, which was plenty of time for me to pack up my items and have them ready to move by Friday, April 19th. I noticed in the confirmation email that the delivery date from their shipping company TForce said Monday, April 15th, and there was a tracking button in the email giving me updates throughout the day - awesome!

Monday, April 15th rolls around and the tracking app says that my package is "Picked Up" in Brampton, ON at 10:31am, and another message saying "Expected by 9pm". I'm thinking that is a little late to be delivering packages, but since I'm home all day, I don't mind checking the front door every now and again for the package.

By 7:30pm, I check the tracking app again and see "Exception, No Access" from 6:49pm. That doesn't make sense since I live on a residential street and there was absolutely no reason why there would be no access to my house. So I give Walmart Canada a call, using their customer service phone number. They tell me that I need to call TForce directly to figure out why I didn't get the package today, the woman then agrees to compensate me for the inconvenience with a $10 eVoucher for another online purchase. It was not what I wanted to get but I appreciated the effort, so I accepted the voucher. She then told me to wait until Tuesday morning for my package to arrive.

Tuesday, April 16th arrives, and I see a "Receive Scan" at 7:11am on the tracking app. Great! That means I will probably get my package this morning, right? Wrong. I got no further updates that day. I called TForce again Tuesday night to ask where my package was, and they said that I "need to wait until Wednesday morning". When I asked to speak with the manager about this, I was told that she was busy, and she would call me back I never got that call back.

Wednesday, April 17th is here, and I see a message on the tracking app that my item has been "Picked Up" in Markham, ON at 12:03pm. That's strange since the last pickup was in Brampton. Maybe they got the warehouse wrong? Again, I see a message "Expected By 9pm". At 6:24pm the message on the app says "Exception, Short Cartons". What does THAT mean? So, I called TForce again to have them tell me that the driver must have made a mistake and didn't have my package, but someone could still bring my package tonight. Yeah, right. I asked to be transferred to the manager who was confirmed to be in the building. The sales rep then transfers my call, and then I was hung up on.

Thursday, April 18th morning same "Pickup Up in Markham, ON" at 11:47am and "Expected by 9pm" messages, as well as "Exceptions, Short Cartons" message at 12:29pm. So, I called TForce AGAIN. They tell me that "they're sure I will get my package tomorrow". Tomorrow meaning Good Friday, the day I doubt drivers will be delivering packages. This same service representative tells me that if not by Friday, then they will deliver it on the weekend. I questioned him and asked if they even deliver on weekends, and he said yes. Bold Lie.

The time which I needed the package has now passed.

Easter Monday, April 22nd, I called TForce at 8:30am to see if there was any chance of me getting my package or if I can get a refund for my purchase. They tell me that I need to call Walmart Canada for a refund. I called and was asked why I wanted a refund. I told him that I had called them previously about this same problem. He then found my call history with them and tells me that my problem has been "Escalated to the Resolution Team", and will hear back, either by email or phone call, in 24-48hrs (Meaning Wednesday at the latest).

I waited until Friday, April 26th to see if they would contact me. They did not. I then called Walmart Canada again. They told me that an eVoucher had been issued already so they would not be able to compensate me any further or issue me a refund for my item until the item has been returned to the warehouse. Let's think about this if the package cannot be located at the warehouse for it to be shipped to my house, how will the package be located to return it to the warehouse? It doesn't make sense to me either.

I am told that there is "No update yet" and their team is currently working on it. Apparently, my issue has been "escalated to Late Delivery" and I am asked to "Please allow us time". I have already waited 11 days past my expected delivery date. I'm pretty much in the dark here. I asked to be contacted with any update and the rep tells me that he has now escalated my case to "Call Back" for Tuesday, April 30th.

I'm writing this on Wednesday, May 1,2019. I have not heard anything from Walmart Canada or TForce, I have not received a refund in my bank account, I have an unwanted evoucher (why would I shop with them again?), and I am no longer getting any updates from the tracking app since April 19th.

This has been the worst online order experience I have ever had with a company. I am disappointed with Walmart and their service, as well as their choice of a transportation company. The only effort that has been made in this matter is by me, calling the companies.

Walmart Canada, why won't you fix this?

MY Walmart REVIEW FOR MUTUAL WAY in WI.

I go to this Walmart all the time & tonight I just got home from trying to do a return I had ordered online. I asked the lady near the self check out if there was anyone to help me and she told me to go to 3 cause that's where returns are. I get in line & there was a lady ahead of me, the older gal that was at the register was doing a return for an older gentleman who was Hispanic. The worker looked at me as a couple came to stand behind me & she said to me in the most rude annoying way at me, basically $#*!ing at me "this line is for returns only" I looked at her with a smile abd said "I know". She then proceeds to say "and you ALL have returns? This line is for returns only! I'm not checking anyone out" (she said to the couple behind me) so the couple left. Then she goes on & tells this guy "next time you do a return without a recite it won't let you cause your doing one now". The guy obviously didn't understand and just shook his head as he looked down. I could tell right off the bat she was having a bad day & taking it out at customers. The next lady was returning just one item, a mascara & it was open cause I can see the plastic case half off. The lady explained that she didn't notice it was the color blue & wanted black. She chuckled nervously as the worker glared at her. Then another lady walked by infront of the register & asked if she could do a return & the worker looked at her and said in the most $#*!y annoyed way to this poor lady "returns are here". Obviously the lady just smiled and said "ookayy" confused as to WHY she was being yelled at & walked around behind me. My 3 yr old daughter had a mini conversation with the lady behind us & when it was our turn I knew what was up. While doing the lady infront of me; return the worker stood there $#*!ing "im never gana get off this register b4 11" a younger gal that worked there came by & this older gal askedif she was going to switch out with her, the younger gal said no she just had to grab sone bags cause shes out. The younger gak left& cane back to open the register next to her to check peopleout & the older gal started $#*!ing at the younger gal in the next register "i was supposed to learn something new today, but I'm stuck here doing returns cause I'm the ONLY ONE WHO KNOWS HOW TO DO IT! There's only 2 of us who knows how to do returns, me and the csm" the younger gal didn't reply. I gave the worker my 2 items & paper I had printed, she took one look and basically threw my paper back at me and told me she can't do my online return because it HAD to be done at customer service ONLY. I looked at her surprised & said that last time I came they could do it on the register. She told me no she couldn't do it cause she didn't know how which was complete bull $#*!. Why would they not have someone who knew how to do an online return at all working the day after Christmas & I went later to avoid the crowd. It was only 10pm. She refused to do my return and told me no no no. The worker looked at me and told me "you have to go to a different store" I was in shock she literally just told me that I had to go to a different store to do my return. That they didn't have enough staff tonight and the only ones who can and knows how to do a return was her & the csm & that they don't do online returns at night, only in the morning and that I have no choice, but to comeback tomorrow morning to do it. I was so confused so I asked if she can ask the csm if she woukd do it then, the lady didn't even ket me finish my sentence, all she kept saying was no no no. I about had enough & still being polite looked her in the eye and asked "can you ask?" she said no cause the csm was doing something. She made it sound like the csm was doing paperwork or stocking. She got super annoyed and huffed under her breath and with her annoyed body language and facial expression turned away to go find the csm. The lady behind started chatting with me about how bad the workers night must be starting off the way she did with her as well & I told the lady yeah, she was upset b4 even helping me. We both agreed that during this hour and time they should definitely staff themselves accordingly & nit be taking their anger out on customers. I told the lady I work in retail so I know how it can be. The worker came back and said in her annoyed way at me "did you see her shake her head no?"so now I have 2 workers who supposedly are the only ones who knows how to do a return, but refuses to do mine. I asked if she can't do my return if it was possible if I just got other items and exchange it. She agian looked at me all irritated and said no no no that its the same process, my items have to be return and I can't exchange anything cause I have to return it. I didn't understand why cause it's not really being returned, just exchanged, but whatever. The lady behind me told me I should call the other store first so it's not a waste of my time driving there cause I told the worker I'm 3 hours away tomorrow and didn't want to make the drive & she just glared at me and told me to "go to the Walmart there". Ohmyjeez. I left the line, told the lady behind me to have a goid night and stood infront near customer service trying to call the other walmarts and took forever for someone to answer. When they did the lady at the other end didn't sound excited either, but told me yes they are and di do returns all day everyday and hour. 1st off, old lady that works there this is my second rude encounter with you. 2nd, Walmart, do your customers a huge favor and teach your employees to smile, fake it till they make it and never put their frustration at work towards your customers who are the ones helping you stay in business. I work retail, I'm a manager & would NEVER, EVER let my employees treat our customers in that fashion. Customers are not punching bags. Customers need to be treated with respect and a warm welcome, that's how you build a relationship with them to get them coming back. Truth be told about 90% of the people you employ can't help customers with anything. They have no knowledge of the store or product. There's never anyone around to help either, but I shop there cause I'm a Walmart fan, not a fan of the employees. I have occasionally run into a handful of nice one who is knowledgeable from time to time. Just for future reference, take the time to let your employees know how to handle anger. If that was my employee, I'd akready sent her home. You don't stand there and complain about everything to another employee while helping out a customer. That's the #1 rule. Very very distasteful. Walmart, smh at your employees tonight.