Walmart Canada

I experienced the most unsatisfactory delivery service. The designated delivery timeframe was 11 am to 12 pm, but the driver arrived around 3 pm, consuming our entire day. Subsequently, upon arrival, he refused to wait for 5 minutes, displaying impatience in front of the building, where elevator usage takes time. Threatening to return the groceries to Walmart, he began unloading them outside, claiming inadequate payment for carrying them upstairs. Additionally, he criticized the quantity of our order, disregarding the convenience we sought through the paid grocery delivery service. This experience contradicted the purpose of a smooth transaction, and I hope this review reaches both the relevant personnel and potential customers considering Walmart's grocery delivery service.

I ordered a toy for my son almost 30 days in advance, he was supposed to be a Xmas gift and it was supposed to be delivered on the 27th of December the latest. I ordered from a vendor listed as Some-nameCA. I specifically chose a vendor that seemed to be in Canada to speed up delivery. After payment I received an email informing me that the shipping would have been delayed to the 10th of January and it was sold and shipped by wushu-something-china. On the 12th I received an email informing me that the item was delivered but we did not receive anything, and my son did not get his Xmas present in spite of my best efforts. Shameful.

J'ai commandé le 24 novembre 2023 des cartouches HP pour 491,93 $. Le 01 décembre, je reçois une notification pour me dire que la livraison est $#*!ée. Puis plus rien. Je contacte Walmart le 05 janvier 2024 via l'aide en ligne et je reçois un courriel le 09 janvier pour me dire que ma commande est annulée.
Le 10 janvier, je replace la même commande mais elle me coûte maintenant 542,50 $...
Commande reçue aujourd'hui 12 janvier... mais les cartouches sont périmées depuis mai 2022!
L'assistant en ligne me dit que je peux les rapporter au magasin. C'est effectivement l'intérêt de faire ses achats en ligne.
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Asked 4 different employee where the anchovies are. First employee said I am new here. Second employee said I don't know and walk away. Third employee said I only shop for online customer. The fourth employee said I am just visiting. Nobody knows anything at this store.

I ordered a wallet for my wife and when I arrived in Canada, I was willing to wait for it to arrive but a third party cancelled it after I had waited for over a month for it!
Use Amazon!

I purchased a Starfrit griddle online through Walmart. A 1-year warranty was included with the purchase. I contacted Customer Service, on Monday January 8th, but they indicated that items through other companies are not honoured by Walmart since their 30 day return policy applies to all products. When directed to contact Starfrit's directly, I found that it would cost about $30 to send the skillet back through Canada Post. Buyer beware. Shop directly in store, or if the product is only available online, avoid third party vendors. Very limiting, since so many items are only available online. Better to order directly from company selling these products, but the cost will be higher, although the warranty will likely be honoured. Good luck! 🙄

An error in an original canvas collage print p/u before Christmas. One print was missing their head. To try to correct, received instructions from photo processing. Instructed me to return to store I had received collage and call photo dept with confirmation # given from photo processing. On calling photo processing from Walmart, I was then asked where my canvas print was? This detail had not been relayed. Communication is paramount. Since the order was online and obviously the personnel had access to editing, I would not assume further information was required.

The manager (Linda or Santa, what ever) at Walmart London North told me and the employee that the xchange is only for the new battery and to get the xchange, I have to wait the new one dead - after years. Really, is it a fraud? Shut up, the dishonest lady.

When I turned around to leave, a safety guard stand in front of me.

STOP TREAT YOUR CUSTOMER AS A FOOL AND LIKE CRIMINAL.

Went to Walmart London South at Wellington Rd, no issues.

Shame on you, Walmart London North.

Filed a complain to customer care and no response yet...

Great service from Faiza,from brooks Alberta cashier was persisted and got my gift cards working thanks

I would give them a zero if I could. I ordered an item from Walmart.ca. My credit card was charged (within seconds) by Walmart.ca. Received a notice three days later from Walmart.ca that the item was in the process of being delivered, with a gauranteed delivery by the following Thursday. A week after, still no package and no word from Walmart.ca. It took a bit of digging to finally get to a customer service page, only to receive the message that there site was down and I could try again later. I drove 20 minutes to a Walmart which was able to supply me me with a phone number to a call centre NOT in Canada, who told me they would love to refund me my money, but that was impossible as the refund period had expired. They also said because a third party supplier from China filled the order, I would have to deal with them. Of course, there is no way for me to contact them, but Walmart.ca would let them know that the package never arrived. According to the supervisor I talked to, Walmart.ca was not responsible, even though I ordered from and paid money to Walmart.ca. It was the responsibility of the supplier, and Walmart.ca could in no way offer me any refund. So, I have NO package! NO refund! No recourse! NEVER order from Walmart.ca. It's a SCAM! They took my money, did not supply the item paid for, and won't refund my money!

I had purchased gift card through walmart canada online. I was supposed to receive an email on how to access the gift card. I never received it. Called customer support twice. They said the second time they would escalate. However, all they did is leave me a message repeating what they said the first time. "please check your spam and confirm your email". I had done this and still not received the card. I know my email is good as I received the email indicating the card was being processed. The customer support did nothing for me and was so difficult to hear when I called. The message they sent was barely audible.and when I spoke to them on the phone the connection was awful. I think they are there to answer questions only. Not resolve any issues which occur. Awful Service

I ordered olive oil online.
Next day, as I was going to the store to pick it up, I got an email that they don't have it!
Why do they put it on the website if not available, and charge people for the item that you don't have?!

Then They automatically replaced it with potato chips! (How relevant)

I have been on the phone and chatting with them for over a week now. It is very inconvenient.

For every question I ask, they keep saying: "Sorry it is a technical glitch". How many technical glitches in one order. If your website has that many technical glitch, please take it off on the internet. Fix the glitches and then come back.

Why should a customer waste hours because of your technical glitches?

My last time shopping online on Walmart.

Very disappointing

This is a follow up to my previously posted review about my online experience with Walmart.
They have no intentions of picking up their product from my door, as per their "promise". I called yesterday again and spoke to another, completely useless, representative. He never answered ANY of my questions, but instead, kept misleading me and saying that he "needs to escalate it" again.
I asked when are these items are going to be picked up? He did not answer, and asked if I received an email from them with the Return Instructions and Return Label which I must print. I answered that I did not. He sent me an email that said that I have to return the items to the Return Centre, but there were no Return Label, no Return Center address, and no instructions.
I asked him to send me the return instructions with the Return Label, to which he answered, yes you guessed it, "I have to escalate it".
At which point I lost it and asked to be transferred to his manager, which he did; the phone has been ringing indefinitely, without being answered.
The proof of purchase says "Return by mail"; however, it does not provide with any return address or instructions. When I went on Walmart website, it vaguely says that the terms of return of items purchased in store and online are the same.
So today, I have to get a truck and a person to help me to deliver these heavy items to a store location and see what happens.
It is quite obvious that Walmart is doing everything in its power to make you keep your purchase, and give you a hell of a hard time to cancel your online purchase, which is your legal consumer right protected by the Consumer Protection Act.
Not only Walmart is acting in bad faith, it is breaking the Canadian laws that protect us as a consumer, at our own expense.
Think about it next time you need to make a purchase. After this bad faith business, I am buying more from Canadian Tire...

****update number 2: same crap different day. I was right to be skeptical. Woke up today to another cancelled item, no explanation. Refund to my bank card but no refund for my gift card. So its going to be another week wait at least. I'm so over it I've been stressing over this stupid phone for over a week. Now I get to go to work with no phone and a new born at home since walmart had this "great online sale" that I wont even get to use since they wont honor the original sale nor do I want to. When ever I get this refund back I will be selling it and taking the $60 hit because I CANNOT STRESS ENOUGH I do not want to deal with this head ache and sad excuse of a reputable company again. Hopefully some people take this review to heart and i save them the time and hassle. NEVER AGAIN! Walmart should be ashamed of themselves.

**update: I got my refund 8 days and 2 escalations later. I feel like if I hadn't bugged and bugged, emailed corporate it wouldn't have got done for a long time. I will change my rating when and if I receive my phone, I'm still skeptical after this whole experience.**

If i could write down -******* best believe i would and looking at these comments everybody is experiencing similar problems. Customer service is a joke. They place me on hold and just kept me there. They've owed me almost $400 for the past week. Its all games when you call, just the run around. They dont give any proper information out. They dont tell you if you use a walmart gift card on the walmart website, to use at least 1 cent of another patment method or it will cancel. I order a phone and the next day i wake up to a refund in the form of another gift card, no explanation. I reorder the phone with the gift card the sent me back because i wasnt trying to miss the sale. This one just gets cancelled nothing about a refund. I call and they say they are giving me my refund. They dont send anything about the gift card yet. They actually send me an email telling me to use the same payment method and everything which would of screwed me over again if they had actually refunded me. They dont say anything about the gift card until the third time i call, then they tell me that i cant use just a gift card online. They say thats the reason why i cant get my refund right away because of their error, with their gift card, on their website. Theres a second sale on and the phone i should already have is $40 more. The way things are going now they are just going to hold it off until the sale is done and ill be stuck with a useless gift card to a useless company. I really regret not getting a cheaper phone from amazon or even paying 100 more for the same phone. At least i would have it and customer service gets stuff done if need be which ive never really needed. Walmart is supposed to be a reputable company but they are jokes. I ask for corps number and they give me the wrong one. AMAZON IS THE WAY TO GO!

A puzzle was listed for $3 so I went to store, but none in stock, and oddly, none of the many similar listing were in stock in their biggest store in Surrey BC, in this city, beside a huge transit terminal. Also bought a cleaning liquid that smelled worse than cat pee. No hint in this product that it could cause sneezing, gagging, for days. Four people who checked stock in two floors could find this liquid. Also, it contained no enzymes, per its Material Safety Data Sheet. Walmart has a common law duty to check product it sells. I located it myself. Prices are higher than Superstore, generally. Much higher than Dollarama in the same mall, sometime 300% higher.

I ordered a TV that was supposed to arrive on Friday. It showed Friday on Both Walmart and their shipping supplier. Nothing arrived on Friday. When I called they said that there was nothing they could do and that I needed to call the shipping company and myself (weird since I bought this from Walmart not "CEVA Logistics". I tried calling the shipping company and sure enough no one answered the phone. Called walmart on Saturday. Same thing. Nothing they can do. Someone will "call me back". Called Walmart again on Monday. Same thing. "nothing we can do. Someone will call you back". Called the shipping company again on Tuesday. They finally answered with an attitude blaming Walmart and their website for giving me wrong information and saying that "someone will call me to arrange delivery. I asked, when? They said, sometime this week. I have never had such a bad experience ordering anything online. That's my first and, definitely, last Walmart.ca order. I should have stuck to what I knew and used amazon.

Do yourself a big favour and do not order anything online through Walmart. I have been trying to return an iPad and it a nightmare. The external company is not even legit! The worst costumer service ever!

Walmart grocery delivery is pathetic. My order is now 3 1/2 hours late and hasn't, according to their tracking, even left the store.