Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
If you read the previous review here, I had the exact same experience. They sell cheap Chinese knockoffs for the same price of the real products so you are thinking you are getting a genuine item. Fine print says it's fake. If I wanted to purchase a fake, I could have got one on Amazon for $20. Horrible, unprofessional company. Please don't order from them and get scammed like I did. This is what they said: Hey Karen, where on the product page does it show we're advertising authentic Yeezys? Do you have a reading disability? Because its stated multiple times on the product page:
And we even gave you return instructions and you still complained to Shopify like they're going to do anything. They host the website but they're not the company owner, so who are you complaining to?
You placed a chargeback despite still being in possession of the goods purchased off our website and we have every right to send your information to debt collectors to collect the debt owed to us if this chargeback is not cancelled or the goods aren't paid for or returned.
No Regards,
VVS Jewelry
I had the most appalling experience with VVS Jewelry, and I feel absolutely compelled to warn others about this company. I tried to cancel my order after a change of heart, and their response was not only dismissive but outright rude.
I emailed them requesting a simple cancellation, but what I got back was beyond unprofessional. They replied, "Hey Karen, no one forced you to place the order and we don't work for you, so you need to wait till we get to your email. Cancelling your order now. Make sure never to visit our site again." This was the response I received when I asked them to cancel my order, which was within a reasonable time frame. Karen? Really? The lack of respect for customers is just baffling.
The whole interaction made me feel like they couldn't care less about customer service, and their rude, condescending tone was completely uncalled for. I get that orders are busy, but there's no excuse for treating customers this way, especially when all I asked was a simple cancellation request.
It's bad enough to have a bad shopping experience, but to be disrespected like this makes it even worse. Do yourself a favor and avoid this company at all costs. There are plenty of other reputable businesses out there that treat their customers with respect and professionalism. VVS Jewelry is not one of them.
