Vodafone IE

When we called to get it installed they said it would be 2 weeks before they would come out to install it. After 2 weeks with no wifi, the man came to the door and said "Sorry, but we have no fibre with us so we can't install it. We will text you when we'll come out again" 4 days later they text and said "We will be out in 2 MONTHS TIME" AFTER ALMOST 3 WEEKS WITH NO INTERNET it's absoloutely unacceptable. We just got the wifi today, and the man said he couldn't put the wifi where we wanted it. So now we have to keep our wifi in the KITCHEN? This might just be the worst wifi experience i've had in my entire life. Eir, Vodafone you are both unacceptable

Not happy with treatment from customer care I logged a complaint over 48 hours ago and nobody has contacted me. My elderly father has €284 on his account with Vodafone and they would not let him buy a phone from this- bad service

Renewed our broadband and TV contract in November and have had major problems ever since. Internet drops several times a day and sometimes doesn't come back for hours at a time. Have had 2 modems put in within 3 weeks and was told by the Circet guy that the modems are not even new they are all just refurbished. He told me he has been sent to one house 9 times to replace the modem! On our 3rd modem now and the same issues still ongoing. Impossible to work from home as I have to connect to my phone hotspot every single day to get by. No solutions from Vodafone, they don't care that peoples livelihoods are effected by their disastrous service. Customer service is totally atrocious.

I signed up for an upgrade TV package 1month ago but my existing shut down Wed last. Apparently my old one was shut down as I had ordered a new one. Spent over 2 hours 10mins on the phone being passed on to different departments on hold while it was checked out but was assured that it would be expedited urgently but that they could not switch back on my existing service while I awaited the new package. I got a call today telling me that they have taken urgent action and an engineer will be with me Tuesday next.
This is the kind of service that was commonplace in the 1990s and the fact that:
1. A company in the communications business would switch off a service to a customer without first checking if the upgrade is available or working.
2. Tells us that they are unable to switch it back on again- this not being the dark ages- but are prepared to leave the customer just under a week without a service.
3. Have so poor a service that the urgent case only merited a 5 day wait.
4. To involve lengthy hold times when contacting their Tech support.
Any of above is a pain but the fact that this apparently by Vodafone standards is acceptable service is certainly worrying.

VF causes serious problems for people by forcing new boxes on them, even though old boxes are fine. They take a week to 'solve' the problems they caused! There's obviously no connection between HO and agents in Egypt. I spent HOURS on phone in past three weeks. We haven't had tv in FOUR DAYS since the shabby KN man put in the modem VF forced on us! We MAY get it 'resolved' by next Wednesday if lucky! We'll INSIST on reductions on next bill!

I have been with VF for broadband 4 times now.
Connection is normally fast and hassle free. The engineers who install are generally friendly and knowledgeable.
The connection is rarely interrupted, and speeds are good. (I was on 150mbps before I got 100% fibre and didn't notice a difference in opening webpages. I don't game.)
Problems:
I wanted to move house and stay with VF. I couldn't contact anyone to organise the move or even close the old account. I just stopped paying bills.
Second account was over a year, and I was actually able to close it.
Third house, set up new account. All OK until I was offered fibre. They couldn't find my account (VF can't search by address, and welcome letters and emails don't have a/c number), so I was told to close old a/c when I got notification of new a/c being open. It's not possible to do online (almost nothing is with VF), so I called. She couldn't find my account, so she kept asking if it was the one from the old house, and repeating, "I understand what you are saying". Eventually I hung up and stopped payments with the bank. I am now getting letters from a debt collection agency even though payments for the new connection are coming out of my bank a/c.
For a rental house, I went with VF again (they were cheapest). Connection was OK, although 2 visits were needed due to the first man not having the right equipment. I had given my bank details for direct debit, but got a notification saying my bill was overdue. On MyVodafone, I tried paying just that bill with a credit card (not available at the moment) and then trying to set up direct debit (also not available). I tried again a couple of days later, but kept getting the same message. The service was then cut off. I phoned, and they took payment from my card, and said the service would be restored in 30 minutes. It was not. Phoned again. The payment was put through to a closed a/c. Paid again. Still no service. Called again. Payment was put through to a closed a/c again. Paid again. Told service would be restored. It was not. Called again. It was restored. The first overpayment was returned to my account. The second was not. 3 more calls. I now have to send screenshots from my bank a/c. I have just received a bill with an additional €25 for reconnection fee, and haven't even got the €76 refund.
VF may not be the cheapest option any more.

They put in full fiber into my house in July 2023 and disconnected my land line. Since then I have contacted them by phone on several occasions and asked them to connect VOIP. It is now Oct 27, every time I speak to a different agent, none of whom speak clear english. With this language barrier they don't seem to fully understand what I am saying and at times I haven't a clue what they are saying. To top it all off They are still charging me for the land line as well as full fiber on seperate accounts. They send me a notice that my fiber bill is available online, but in order to see the bill I need to sign up and to do that I need an account number which is on my bill, which I can't access. What a crap service. They should have a customer service team with indigenous people employed. I never get to speak to an Irish person when I call and there should be a certain percentage of indigenous people employed in all customer care bases,

Poorest service, over charged for 4months and every single month promised to solve the issue but still not solved yet

VODAFONE need to up their game and train their staff as the majority of them do not know what they're talking about when you have a problem.
They also need to learn how to apologise when the fault is on their side.

Contact Vodafone 1907 or 01 ******* early Morning if possible (waiting time no as long) have your account number and explaine the problem always ask agents Name and write it down they will spell it for you and you will get things sorted quickly...this is the same for all Companies

The two members of staff in the cavan town branch need to be reviewed as customers seem to be an interruption totally unfriendly make you feel what do you want

Stay away from them it's just when u take mobile from them contract they will kiss ur $#*! but when u wanna claim insurance u have to wait for investigation if u wanna claim on phone payment was on time they told me they have investigat that which they did that I'm not eligible for phone thanks vodafone have to pay 24 months

They cut my business line off today because i got a bill the day before and i rang them to ask why they where charging me for September when i got a bill from eir that i payed for 170 euros but Vodafone gave me a bill of 62.18 and i was asking why they where charging for September when i wasn't even with Vodafone dreadful service and staff so rude. Shame on you.so im cancelled my business account and my home account too. SHAME ON YOU DREADFUL TREATMENT FROM VODAFONE

Customer service terrible, TV barely works and the internet only gives 5 mbps. Would not recommend to a friend. Try Virgin or eir.

Signed up for broadband and home phone over 3 months ago (early September 2021)... Still waiting to be installed. They advertised and checked that I could get 1000mbs in my area so I went with it. 2 weeks later an engineer came to install and just said "oh the cables haven't been run yet, someone will be onto you tomorrow" another 3 weeks passed and got an email saying it will be sorted by the 16th of December! Its now Christmas week with still no answer after multiple calls and they have offered me mobile broadband instead while I wait which I will have to pay for the device etc. Customer service have been polite on the phone but still no date or solution. Would not recommend if I'm honest simply because of the amount of time and lack of actually services and date.

Vodafone Account Numbers: ******* and *******

Home Maximum Fibre Plan for 109 Golf Road, New Lynn, Auckland 0600 and Mobile Companion Plan 40 GB Plans Each for 0210 770 830 & *******879 and Iphone 12 Mini on Monthly Plan

Extremely Bad Service – Calls take up to 2 Hours before being Answered – Calls all going to India – Extremely Frustrating

Please note that I have been trying to Contact Vodafone for the Past One and Half Months but it has been Extremely Difficult.

My Frustration with Vodafone – Ranjan Kundar (Vodafone Sales Agent) - is because of the Following Reasons:

Rajan Kundar from Vodafone have sold me the Wrong Iphone

Rajan Kundar from Vodafone has been Charging me Wrongly for the IPhone 12 Mini per Month – Actually I should be Charged only $23.05 Per Month but I am being Charged $25.83

Rajan Kundar from Vodafone is also Charging me Wrongly for our Mobile Companion Plan, he should Charge me only $90 Per Month as he has Promised me $20 Discount on this Plan but he is Charging me much more than that.

Please Check my Bills and get back to me

Vodafone has told me Several Times that Rajan Kundar (Vodafone Sales Agent who sold the Packages and the IPhone) will call me but he has still Not Called me.

I had also Requested the Manager of Vodafone to Call me but Vodafone has Promised me Several Times that the Manager will call me but they have not Called me as yet.

Other Frustrations:

My Vodafone TV System Never Works Properly

Although I am on Maximum High Speed Data Home Broadband Plan, my Internet is Always very Slow.

My Mobile Data in spite of being of a 40 GB Plan for Each of the 2 Phones – Mobile Data is Extremely Slow all the Time.

Vodafone really need to Improve their Customer Service as it is Extremely Frustrating Dealing with this Company.

Please Call me on 0210 770 830 and Email me as well on *******@yahoo.com

Joseph Nolasco Gomes and Theresa Gomes
109 Golf Road, New Lynn, Auckland 0600.

The reason I am giving Vodafone one star is because there was no option of giving less than one.
Extremely useless customer care service, I had to spend hours on the phone just to find someone who is competent enough to help me access my bills on their website.
Talked to at least more than three of them and non of them was able to figure out what is problem, they are only good at putting you on hold for ages!
Only when I insisted to speak to one of their managers, she was able to sort out the problem, it was a relief to be honest so I thanked her very much before I ended the mad lengthy phone call.
Now this the worst part of the story, guess what! IT TURNS OUT THEY HAVE THE WRONG ADRESS IN AND FURTHERMORE MY NAME IS MISTYPED ON THAT STUPID BILL which I need as a proof of address!

You really need to set standards when hiring your employees Vodafone.

Recently signed up for broadband and TV. An 'engineer' hurriedly came out plugged in a box and left. It didn't work. I called Vodafone. They said wait for 48 hours. I did and called again. They said wait longer. I did and then was told someone had forgot to close my order and that had now been done so would be working in 24 hours. It did not so I called again. I was told an engineer would be out within 24 hours. Nothing for 48 hours so I chased up via email their twitter page which just said "someone should call you". I just had a call to tell me an engineer will be out in 4 days. This is already 60+ hours after I was told an engineer would be out to me in 24. Everyone completely unapologetic as well, really wish I'd read these reviews before signing up. Will be cancelling ASAP.

Have been on to tech. Support and customer support all morning about my broadband modem which has been locking up for the last few months on and off. Last time I was on the agreed to replace unit but never received it. Problem over the weekend again so rang again to be told that they decided not to send modem that issue was resolved. When I informed that it was still happening the wanted to change login and password to lock out everything in the house so I would have to reconnect so they could log issues. They insist that I have been using it to much(which I haven't) and that's the problem. Refusing to fix modem but blaming my usage. Leaving them and wouldn't recommend to anyone