DO NOT do business with Vivint. I possess an audio recording—captured by Vivint themselves, as they record all customer calls—in which a staff member explicitly acknowledges that the salesperson informed me I could cancel service at any time after paying off the equipment. When I later attempted to cancel—because I only wanted to retain the equipment and never intended to continue the service—I was informed that I had been placed into a five-year contract. This was never disclosed to me and is something I would never have agreed to, particularly given that ongoing service was not my objective. A customer relations representative, Neil, initially attempted to resolve the issue but stated that his manager refused, insisting the company "follow the contract," despite the fact that the contract was obtained through clear misrepresentation. This experience reflects deceptive sales practices and a troubling disregard for informed consent. I strongly caution others to stay away from this company.
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Vivint Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Sales representatives may mislead customers about contract terms and cancellation policies.
- Billing disputes and unauthorized charges are reported by multiple customers.
- Customer service is often unresponsive and difficult to reach, with long wait times.
Most commonly discussed topics
The most helpful reviews behind these summaries
On August 21,2025, Vivint's Loyalty Department (Ref CA-*******, Service S-*******) emailed me confirming six (6) months of complimentary service and stating that my past-due balance of $114.73 would be fully covered—"no payment is required for this balance." Despite this written agreement, Vivint repeatedly called and harassed me for payment and on September 26,2025 withdrew $112.69 from my account without authorization. These calls continued even after I shared the confirmation email, causing significant stress and inconvenience to my family. I have clear documentation of the promise of free service and the unauthorized charge, yet Vivint has not provided a satisfactory explanation or immediate correction. Consumers deserve better. My experience shows a company willing to ignore its own written commitments and engage in aggressive billing tactics. I strongly advise anyone considering Vivint to proceed with extreme caution.
I was with vivint since 2020. They caught me outside my home on their door to door sales calls, but I was in the market for a system and heard them out ended up purchasing and things were fine for awhile. Eventually the cameras started glitching or losing connectivity constantly, then the DVR completely failed, and after I had paid off the equipment and the monthly monitoring services I still paid 60 dollars a month for also completely stopped working. So I called to cancel because I was paying for a non-working service and I was charged an additional two months. I call them again and say hey this was canceled they informed me that I couldn't cancel without paying 123 dollars for the monitoring services they acknowledge they were not providing. That phone call took just over 45 minutes to get to that point where they would even stop trying to sell me on it even after I told them multiple times I had already purchased an entirely different system already.
If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind boggling. Seven hours between calls and chats over the span of three days. One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call. Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!
Vivint has the worst customer service. You call, you get someone that knows nothing and cares even less. You troubleshoot. System still doesn't work. You call back. You troubleshoot. System still doesn't work. You request an onsite technician to fix the service you are paying for monthly only to have Vivint tell you it will be $99 surcharge. They are seriously the worst - - our contract is up in 10 months and we will be gone like the wind. Never, nver again with Vivint - - stay away from them!
Vivint is the most horrendous company I've ever encountered. I canceled my services due to moving after years of having them. They Cj fined cancelling and said I owed nothing now I'm getting calls every day from them. Not only that but the people in my old home that moved in cannot get rid of the equipment I've called and so have they, Vivint refuses to remove it. They says they will have a manager call you back and they never do. They are the worst people stay far away. Now they are putting me into collections, I'm 31 and have never been late on a bill or Into collections in my life and they won't even say why
I had a simple request to cancel service, and now 2 representatives later, they are on their 8th attempt to keep my business by offering lower rates when I just want it to stop...
Have been on the phone for hours trying to cancel a trial I got talked into. Found out it was only my doors being monitored and said I didn't want the system at activation and they talked me into the trial. Now Harley won't text me back. Terrible company, terrible customer service. Use anyone else. Have used other security companies for many years and they were all better. Still on hold. Picture is of my third phone call that I'm still on hold on.
System is garbage. Every time i lose power i have to reset thermostat. Door and system keeps going offline. Doorbell is so low can't be heard all over the house. Camera records but when you go and view a certain activity...is will automatically skip and cant be rewatched.awful system.big mistake to purchase. Do not waste your money
Tell quality technicians, my door knob has come off 2 times since then installing. They have very poor service. The salesman harass and lie to get customers to sign up.
Try to cancel service and was told to email the request. Then need to wait for a month for processing. Keep convincing me to keep the service. So annoying. After I insisted to cancel they raised the final bill from $39 to $54. I tried to view the bill online but couldn't open the file. Trying to call they kept putting me on hold then gave me another number to call. Wasted me a lot of time. The autopay cannot be removed after setting up. It's the worst experience I've ever had with any other businesses
If you want a security system that catches everything BUT people stealing from your house and yard or coming into your house unannounced, then this is the company for you!
They'll lie to you from the start about their system then blame YOU when it fails! And you'll be locked into a contract even though they tell you they don't do that to get you to sign up
I would give negative stars if possible!
Do not go with VIVINT! Worst company ever! Two words: MONEY PIT!
We were with them for almost 10 years and had to cancel because we were moving and the new owners put our equipment in the contract...so mind you the new owners set up an account with vivint! So whenever I called, I couldn't get a straight answer from anyone there. You are transferred several times just to get ahold of the right person. One person said it'd be $500 to cancel, the next said $250, the next said they would waive it, then they started charging me for our old monthly charges. It's a money pit! Then they expect you to know the name of every single person you talked to. What a joke of a company! Do yourself a favor and run! Do not go with this company. I how the $205 cancelation fee was worth it for this bad review!
I regret leaving my previous company to switch to vivint. It took two weeks for my home to be protected after the initial install. A year and half later and significant cost for equipment. I have nothing but issues. I am constantly reaching out to text support which non of them ever know how to resolve your issue. They try to send a tech so that can charge you $99.00 just for the visit. Or they want you to pay a monthly fee so that it doesn't cost $99 for each visit. How about this Vivint…stop selling and installing cheap crappy equipment that requires to be replaced every few months. This company is horrible and for the cost of the equipment you would think you get the white glove service. Not! And never happening. I would strongly recommend to look the other way if you're searching for an alarm company. Once I pay off the equipment I am leaving vivint forever and make it my mission to share my experience!
Driveway camera stops recording at 8pm already second issue same problem no good results checked setup settings and same issues and viviant want to charge for service call it's time change company
The sales person lied and omitted the $700+ dollar cancellation fee we will incur because we moved to a new house. This company is a scam and their security system is garbage. Never works right. And they keep trying to upsell us.
This company has the worst software. It ignores cars, certain people in dressed in uniform colors, it picks as swarming insects as people, the equipment is constantly updating and then it goes off line for days with no reason. The customer service response is extremely bad do not know where they are at but south china sea would be about right. They install equipment only part of the way and do not finish for months and then it is too late to cancel. Worst purchase ever made. Complete scam
I had a TORNADO wipe out my building. I called to cancel service. They said they understood the situation. Their is no building, no alarm service needed. I was still under contract. They said they would waive termination fee and cancel service. A couple months went by. They continue to auto draft monthly payments. There is NO way to turn off autopay online! I called to get a refund. They said they would cancel service and refund. A couple months went by. Building construction is complete. The service never got canceled. I called to order new equipment which was quoted at $1100. Waited for installer to arrive, nobody shows up. No call, no show. I call again to cancel service. They said they would refund the months of no service. NO refund was received. A few months went by. I had to call to cancel service again and get a refund. Its been 18 months of no service and no refunds. Each time I call, Im on hold with '"Loyalty" department for an hour. Im currently stuck paying monthly for a service I do not have!
Shame on me for falling for high pressure tactics disguised as friendly banter. Played me well. Said i qualified for free system, which was, of course, not true. Said installation might take few days, but installers came within minutes and did sloppy job. Finally realized they were waiting up the street so I would not have time to come to my senses which I did next day. I cancelled during cancel period. When they ask for Yes or No - say Maybe and do some research.
Nobody has a clue as to what your customer service team are telling it's customers! I placed the order on 7/18… Called to cancel on 7/19, mins you the order had not shipped, and that it could be cancelled. I then got an email saying that the order had shipped. I got the kit and returned to sender with the same tracking number. The representative told me that I would have to send in a cancellation letter(emailed) which I sent to them the same day. Now here is the foolishness… I was approved for a full refund on 7/21 and it would take 7-10 days to be placed back on my debit card. I have been calling everyday since 7/19 and they told me it would be in my acct on 24th latest! Still NO money! I called them yesterday and the representative in the loyalty department said that it would take 30 days I stated to the rep it's highway robbery! The have every intention of just keeping my money, huh! NEVER! This the worst customer service experience that I have ever dealt with! You have your product back FEDEX return to sender on 7/26 (tracked). Today is 8/2 and I am still WAITING for my MONEY! I would recommend doing your research before using this company!
Make oral agreements and then stick you with contract. Do not do business with them. Madden is one of thier best liars. Actually lied and delayed repairs until we asked for equipment to be removed. Called company, said they would remove and end contract. Another misrepresented statement, being billed for wrong equipment, service im suppose to be able to cancel at any time but not for 6 years. Never fixed equipment. Don't get involved, let my pain guide you.
I need a technician did all the instructions
Yet I need to speak with someone in order for the technician to be free like what I paying for my cameras on time and paying for security and for these cameras to be messing up like hey these cameras are for 24/7 security and for them to be messing up come on VIVINT do better I actually would want a refund and you can have your cameras back no good
I do not suggest this company for your security needs. They install junk equipment then refuse to send a tech out to fix/replace it. They expect the paying customer to fix it. I do not work for your company, I will switch to ADT. Your customer service sucks. Wanting to charge me 99.00 for a tech to come and fix our front lock. We have waited weeks at a time 3 different times to get a new lock in the mail. It comes, we install it, but it still does not work. Now they just want to send us another lock... I'm done with you guys.
My door camera was always hit and miss, they never seem to fix the issue and claimed that it was some upgrade software etc. I said I'm not paying for services that not work, so they disabled and closed my account only to now have Users to my house who are not authorized and they would NOT help in deleting those USERS off of my key lock. They only want your MONEY! Better off installing your own Cameras and other equipment then to use theirs as they don't work in my opinion.
