DO NOT do business with Vivint. I possess an audio recording—captured by Vivint themselves, as they record all customer calls—in which a staff member explicitly acknowledges that the salesperson informed me I could cancel service at any time after paying off the equipment. When I later attempted to cancel—because I only wanted to retain the equipment and never intended to continue the service—I was informed that I had been placed into a five-year contract. This was never disclosed to me and is something I would never have agreed to, particularly given that ongoing service was not my objective. A customer relations representative, Neil, initially attempted to resolve the issue but stated that his manager refused, insisting the company "follow the contract," despite the fact that the contract was obtained through clear misrepresentation. This experience reflects deceptive sales practices and a troubling disregard for informed consent. I strongly caution others to stay away from this company.
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Vivint Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Sales representatives may mislead customers about contract terms and cancellation policies.
- Billing disputes and unauthorized charges are reported by multiple customers.
- Customer service is often unresponsive and difficult to reach, with long wait times.
Most commonly discussed topics
The most helpful reviews behind these summaries
On August 21,2025, Vivint's Loyalty Department (Ref CA-*******, Service S-*******) emailed me confirming six (6) months of complimentary service and stating that my past-due balance of $114.73 would be fully covered—"no payment is required for this balance." Despite this written agreement, Vivint repeatedly called and harassed me for payment and on September 26,2025 withdrew $112.69 from my account without authorization. These calls continued even after I shared the confirmation email, causing significant stress and inconvenience to my family. I have clear documentation of the promise of free service and the unauthorized charge, yet Vivint has not provided a satisfactory explanation or immediate correction. Consumers deserve better. My experience shows a company willing to ignore its own written commitments and engage in aggressive billing tactics. I strongly advise anyone considering Vivint to proceed with extreme caution.
I was with vivint since 2020. They caught me outside my home on their door to door sales calls, but I was in the market for a system and heard them out ended up purchasing and things were fine for awhile. Eventually the cameras started glitching or losing connectivity constantly, then the DVR completely failed, and after I had paid off the equipment and the monthly monitoring services I still paid 60 dollars a month for also completely stopped working. So I called to cancel because I was paying for a non-working service and I was charged an additional two months. I call them again and say hey this was canceled they informed me that I couldn't cancel without paying 123 dollars for the monitoring services they acknowledge they were not providing. That phone call took just over 45 minutes to get to that point where they would even stop trying to sell me on it even after I told them multiple times I had already purchased an entirely different system already.
If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind boggling. Seven hours between calls and chats over the span of three days. One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call. Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!
I live In jenks ok
Do not use those companies the doesn't have costumer service, after bugging them to come fix my cameras they told me for them to come it's $100 I agree it's over 3 months cameras not working and I'm making payments. This is a b*sht Vivint services
I hope nobody else gets suckered into this worst company ever and I hope God has mercy on your souls but from me in my opinion I hope you die
I would not recommend Vivint as a security company to my family and friends. My alarm keeps going off and they can't figure out why. It went off last week while I was not home. Then when I was home, it went off twice within in two
Seconds of disarming it the first time. I'm constantly asking if they could send out a technician to test the sensors but they keep saying it's going to be $99, in which I refuse to pay. I shouldn't have to pay for a technician to come out when they can't seem to figure out why the sensors keep going off every other month throughout the day and not. I have been having the same issue off and on for 7 years since becoming a customer of theirs. All they keep doing is rebooting the system, sending out sensors, and having you to take the panel off the wall to push some buttons and wires in the panel box. And the half functioning door bell camera that barely works and not record when you need it to. I'm sick of them and ready to go to another company. Save your time and money and go somewhere else.
Thanks,
Barbara
The unhappy customer
They add fraud charges every couple of months saying you had a tech come install more cameras and upgrades which never happened. They hit us with an extra three thousand dollars + this month with a twelve day time window to dispute the fact, NO ONE CAME. Nor did we ask for upgrades or extra cameras to both of our homes! This isn't the first time I've had to babysit them! They have done this five times! Had I not caught this extravagant amount this time! I would not be eating this month! Nor would any of my bills be paid! Run! Do not walk from this scam of a company. Its constant I am disputing bills that are added for fraud charges. When NO one comes, and you don't ask and it gets constantly added to your account on purpose, THATS a fraud charge.
I use my apple watch for turning on and off my alarm system. Has always worked, but since the last Apple update, it stopped working. Contact their customer support and they told me yeah we aren't supporting it anymore. Um what? What terrible customer service, especially when I exclusively use it and so are lots of others. Way to screw over your customers Vivint.
I have been a Vivint customer for years I was satisfied with their service until I decided to upgrade
It has been a nightmare. The service person was professional, the equipment works as promised. A payment plan was agreed on. The back office verified everything I spoke to them on the technician phone. However on the back end choas was brewing. I have tried to get the issue resolved. Financing was through one Fortiva. About 2 weeks in I got a call that I owed them the total amount. I called explained the agreement for monthly payments I was told a technician would have to come out again to give the appearance of it being installed that day. I was confused but agreed. Tech came out nothing changed a waste of time. Now they have tried to debit my savings account which I did not authorize or give the account number. My account is now in the negative. I received a credit account from Fortiva with a 4k limit and a zero
Balance. I can't wait until 8AM to call them. Beware of their back office I am goin to tell them to come get their equipment. Not a loyal customer anymore.
Nunca cumplen con sus appointment los técnicos que vinieron a mi casa no saben nda también vino un supervisor, tuvieron que venir porque el sistema no trabaja llevo 9 meses sufriendo esto y no tienen solución ya me canse cancele mi cuenta al fin esos appointment nunca llego nadie y el mensaje al técnico nunca lo contestó no usen esa compañía es un ROBO
All my security companies I have had over the past 40 years provide multiple panels and sirens typically at your entrance and your primary bedroom. Vivint does not provide this, in fact you can not hear the siren anywhere on the second floor or basement. They require you to buy multiple systems which is absolutely ridicous and unique to Vivint this needs to change or I will need to change my security company.
I was nice to let the salesman in and hear what he's got to offer. BIG BIG MISTAKE! Never and never open your door for this people. They will say 7 days trials but the truth is, it is only 3 days. Now I am stuck paying them the equipment. You can never cancel them. They stuck with you like leeches, sucking your blood.
I have had vivint for 4 years after the first year or two is when my equipment started to messing up so I call them they want a 100 dollars to come and fix what there employers hook up wrong after they fix everything my driveway stop working and my hub will not stay connected to Wi-Fi so I call them and let them know what's going on but they want us to pay for the issue and keep your bill paid so I tell them I'm not paying them $#*! in til they fix it so vivint call me asking about a payment I told them I don't owe you anything long as my equipment is not working and you all have not sent anyone to fix it how do I owe you what do us customers look like paying for your services and it has not worked in 4 or 5 months but they want me to keep paying that's a $#*!in scam
Have 5 cameras, had this system for a year
Only one camera works. Called support they want me to trouble shoot, have many times still no luck. Now they want me to pay $99 for a service call. I paid one time for a service call. The tech came stayed 5 minutes knocked my gutter down to the garage and left.
I'm finished with them and do not recommend this company
If I could give them zero stars I would! They are shady and dishonest, I'd choose any security company over this one!
We purchased this system, we were over sold and the monthly was higher than agreed. Then we sold our house and they won't let you cancel as of the closing date! You have to go through a ton of hoops and if you don't follow directions exactly, they won't cancel. When you finally get to the point if cancelling they then tell you it will take up to 30 days! It's beyond insane. They must be really bad because they are super desperate for money to pay the lawsuit!
When the sales man came they made lots of promises. Things like amount per month, FREE equipment, etc then went back on their word. After fighting over 8 months finally got a supposed credit to our account that paid the equipment amount. When we had to update our credit card info they no longer paid our equipment, the equipment company wanted to take us to collections. When calling to figure things out they said they had no documentation saying any of this. SAVE your money and sanity go with someone else. Their equipment also broke and didn't work properly.
Customer service admitted my contract was month to month yet they tried to tell me I signed a contract until March of 2027.
Oh my goodness this is the absolute worst security company. We were with them for 15 years, and had the worse experience when our equipment aged and when we needed to cancel. Beware! Once your equipment ages- 3 years or so it started glitching. They send you DIY repairs that still don't work, the process of getting anything fixed is ridiculous. I had one great representative who convinced me to stay on when we moved. So mad i did that. We stayed there for 5 years, and SAME experience! This in not a long term company! The reviews you see are before the equipment starts failing and BEFORE you attempt to CANCEL. It took forever to cancel, and while you wait for agents to get their story right, you continue to pay the bill. I swear I was tricked. I told them in May I was moving. They told me I owed for window sensors. ( We had new windows installed) So i paid them 80 dollars. Little did i know I DID NOT OWE 80.00 dollars! So when my statement didn't come I assumed i was good, but what happened was that 80.00 went towards my premium so I just assumed I CANCELLED! Moved into our new house got a call end of JULY! I was told I would get an email, and I can't cancel verbally. OF COURSE it was sent not then but two weeks after the call. Very smart. So then another pay period was met! Finally in August I got someone on the phone who was great! They helped me cancel, BUT to cancel you have to wait a MONTH while they REVIEW your cancellation? LOL! Guess what, ANOTHER MONTH of payments went by. THEN when they approve it, they say it can't be CANCELLED until you pay! OMG! So ridiculous they treat long term customers this way. So literally a 1/2 a year process! We haven't been in that house for 6 MONTHS! So now to cancel I have to pay almost 100 dollars when the hold up wasn't me! This security company doesn't keep robbers away, THEY ARE THE ROBBERS! Consider yourself WARNED! NO WAY I WILL EVER USE THEM AGAIN!
If you enjoy paying for equipment and service that doesn't work then you will love this company. I was reluctant to sign a contract that stated I had to pay for the equipment no matter what but a friend told us how happy they were with Vivint so I rolled the dice on it. That is a gamble that did not pay off. We have had issues with our cameras since the day they were installed, for a year now and it has been well documented. Back and forth with customer service for a year only to have them tell me "we can send a technician to fix the issue for $99." Excuse me? Your equipment has never worked properly right out of the gate and not only am I paying for that equipment and service but I also get to pay for a technician to come out and fix it? It's unreal. Absolute garbage company and I would recommend NOT getting their service.
Deceptive practices, poor quality equipment, completely disappointing.
Had to fight contract (which was not written within the terms i agreed to by almost $59/month). Had to call 4 times just to get to honor their agreement. Two years later, their video doesnt worn. Ugly sign. If you havent gone beyond the warrant send back the system and get ADT. LASTLY, I paid a false alarm fee for them no accepting my password, which was the password. They even agreed it was the password, but the tech couldn't read. Password was Diesel (DEE-ZEL) They said it was wrong and "DIE- SEL was correct. Non-english speaking mfers.
My experience in dealing with vivint has not been positive. They have high pressure sales staff, premium priced equipment and monitoring, and my experience with customer service is as bad as I have ever experienced. When you sign a contract with them, it is for five years. If you need to end your contract prior five years, you must pay off the remaining equipment balance (which is reasonable) and then they want 50 percent of your remaining monthly service fees for not providing any service. I would not recommend using them for home security.
The cameras never worked and froze constantly when someone was outside my door. If my Vivint security alarm went off my system would automaticly freeze, locking me out of my app. It was unreliable for many reasons. My neighbor mowed my lawn while I was out of town and there is no recording of him ever being on my property. The sales representatives are trained scammers that lie, bend the truth, and leave out important information when you sign your contract. Vivint is a company built around lies, deception, and harassment. You steal money from hardworking individuals and you prey on the elderly.
