VisualsoftReviews 143

I went live with my website from visual soft last week. And I must say the whole team made it very easy and enjoyable.
I had quite a few requests as I wanted my website to stand out a lot more from other websites in my trade.
I'm totally overwhelmed with the outcome, and the whole team have been so professional and helpful, Rachel Ingram and Laura Buckell helped me every step of the way throughout the design and input of stock. We hit a few hurdles and every problem was solved very efficiently.
Jason West with his ongoing help from start has been amazing and giving me ideas I've never thought of myself hopfully for a long relationship to a very successful business.

Must say IM EXCITED!

Thankyou visual soft

We have just started our partnership with Visualsoft and so far I have only great things to say! We have recently enrolled on the shared success scheme with the help of Jason West as our marketing consultant; He has been helpful, knowledgeable, personable & an all-round great guy in helping get this project off the ground. He has been responsive and on hand to answer questions we have as and when they pop up! The whole approach has been great & I would have no hesitation in recommending him or Visualsoft! Our project manager Kathryn has been extremely helpful as has Rachel & everyone else we have come into contact with so far! We are looking forward to the working relationship building over the next few months and we can't wait to see the new site!

Saying that our experience has been a complete disappointment so far would be an understatement. Continually let down at every hurdle! We were sold what we believed to be a great package and an upgrade from Shopify. We couldn't have been more wrong!

As soon as the sales pitch ended and the contract began, the issues started to occur. It quickly turned into a nightmare, with slow response times and a lack of communication. Now almost 12 months down the line, this is hands down the worst experience with a platform we have ever had. Avoid at all costs!

The issues still remain, and even the simplest tasks take weeks to resolve. Any problem that arises are passed from team to team without any sign of a solution in the hope that we'll eventually move on from the problem or solve it ourselves.

Literally any other service to visualsoft is superior, and we've now spoken to dozens of our other companies on the platform and they've all had the same experience, many of whom have now been lucky enough to switch back to Shopify. Seriously avoid at all costs.

I don't know where to start.

The horrible and super expensive customer service?
The terrible arrogance of the directors?
The revolting website they built us?
The time it took (3 times as much as quoted)
The fact they want a bucket of money to fix things they themselves got wrong?
The abhorrent lock in contract?
The sleazy sales tactics (the SEO one is the best. You get zero for your money)?

Also, take a good look at the latest reviews and how a lot of them are on the same day. Why? Visualsoft writes them or rewards their small circle of customer friends to write them. This was confirmed to me by an ex employee there.

The list goes on but I will leave you with final thoughts:

DO. NOT. TOUCH.

As an independent jeweller, we needed a website, normally i work on trust but sadly i got my fingers burnt using friends for a website design.
My time is really limited with being hands on in work so it was an absolutely refreshing experience dealing with visual soft.
Computers aren, t my thing but they walked me through the various stages at my own pace, making sure i was happy with everything.
You have a dedicated contact who forms a healthy relationship with yourself so you can speak to them about anything.
The amount of extra advice & help i, ve had at no extra cost has really helped,
Your hand is literally held until the site is working & they stay with you

My account manager is stephen chilton who along with his team have been a fantastic support

Small Business Review
As a small business who has been with Visualsoft for three years, I have always been more than pleased with the help that they have given me.
I had no internet knowledge before I joined Visualsoft other than sending the odd email to a customer, so the thought of launching a website for my shop was quite daunting.
However I have found the whole process quite easy with the back up of my account manager Stephen and his sales support team.
They have always been there for me to make every step of my journey as easy as possible.
We integrated our website with Amazon just over a year ago and have been successfully receiving sales ever since.
Next month we are going to integrate our Website with EBay to create more sales and after that my Visualsoft managers wants us to consider Frugo which is another selling platform that Visualsoft are now working with.
I feel that we are constantly moving forwards with our website and increasing sales due to the help of Visualsoft's forward thinking account managers and sales team who are always there to help us.
Kind regards,
Shoe Box Yarm

I have been a Visual Soft customer for 2 years now and we have had some amazing results. We have grown from zero to a multi-million pound turnover business online. We are in the jewellery and luxury goods space and have seen a lot of our competitors struggle within this period however we have flourished. The platform offers the flexibility we need and nothing is too much trouble for the developers. I would highly recommend! 5 stars

I inherited this awful platform in my current role as ecommerce manager. Having been a web designer with extensive experience using a variety of different ecommerce platforms I can categorically state that this is the worst platform I have ever encountered. It appears to be based on OSCommerce which is very old code and they cannot keep up with superior open source developments like Shopify and Magento.

They charge for things that you should be able to do yourself, you have little control over the website and if you have an issue you have to create tickets, they are very slow to respond to these, ecommerce thrives on being able to make changes quickly, forget that with VS.

One of the major issues with the platform is the speed, ecommerce lives and breaths on how fast you can display your website, VS is by far the worst performing platform for speed. This is killing conversions and Google rankings.

Using the back end is the slowest performing page load I have ever experienced, you have to literally wait over 30 seconds for pages to update which when you have a few people working on the back end at the same time makes this even worse. Getting anything done is a process of extreme tedium and frustration.

Random breakages are a regular occurrence, when they make changes to the core code they cannot test and this results in breaking or having detrimental effects to other websites and templates on their platform, they seem to be constantly firefighting and correcting breakages.

My advice to senior management is to move away from this platform.

If you are an SME and want to take a business online and sell do not use this company. They will steadily be losing business and eventually this company will cease trading as they cannot compete with superior platforms currently available.

If you want an angle from the people who work in IT on this platform look no further than previous employee reviews on glassdoor and see how the devs regard the working practices, infrastructure and quality of this platform and organisation.

We've had a site with Visualsoft for about 3 years now, with support from their marketing team for paid search on google and email marketing too we've seen growth on the site of double revenues each year. In short we're thrilled - our business has grown and our team too as a result. The support can be a little slower at busier times but otherwise is great for what we need. There's a good range of features and we're looking at the new commission based model for our new site in the new year. Looking forward to 2018!

Growing an online business isn't free or easy. It needs a huge dedication of time and financial investment and a lot of other resources too, but Visualsoft can be a great tool in the box to this growth.

I don't agree at all with other reviews here, we've never paid for anything we didn't get from Visualsoft or any other agencies for that matter - so that would suggest other issues going on here to me than Visualsoft's ability to delivery... which is second to none for us.

Built a site with visualsoft in 2015, design/layout and function were all good. However they signed us in for a 12 month scoial media and PPC contract we knew nothing about. When we ask for this to be removed the problems started!
I was sold the site on quote "we are not one of the website builders that is out to take all the clients monies" however this is exactly what they are and possible the best in the market at it!
Even though they had been paid with no issue for site build and we were paying, monthly service charges, they insisted we keep paying the SEO and PPC fees after we requested in no less than 20 occasions they be stopped. Once we stopped paying these SEO and PPC fee they blocked the back end of our site.
Complete bullys and anyone thiink of using them should look up many other people similar stories